Property Estimate & Repair Verification Advisor

Allstate Canada; Canada; Remote; CAD 77,200 - 124,075; Full time

Benefits offered by this job

Flexible Work Arrangements

Employee discounts

Good Office program

Tuition Reimbursement

Wellness allowance

Job summary

Allstate Canada is seeking a Remote Property Claims Estimate & Repair Verification Advisor to ensure consistent estimating practices for the Good Hands Repair Network and support Claims and vendor management with complex estimates, escalations, and reporting.

The role requires virtual desk reviews, collaboration with GHRN vendors, and adherence to Allstate guidelines and industry regulations. Strong communication and problem solving are essential.

Qualifications

• Experience with property claims estimating and repair verification processes.
• Ability to collaborate with Claims and Vendor Management teams.
• Familiarity with industry guidelines and regulations.

Responsibilities

• Proficient in Verisk suite of products: Xactanalysis, Xactimate etc.
• Completes virtual desk reviews and collaborations of vendor repair estimates and other assigned claims to ensure adherence to estimating best practices and process documentation compliance
• Virtually researches and responds to customer escalations, communications, concerns, conflicts or issues by supporting Claims and Vendor Management Teams, and follows up to ensure that customer needs have been met
• Makes and maintains a connection with the GHRN by understanding and meeting common needs; enable serving the customer with empathy; and follows up to ensure that customer and Claims Team needs have been met
• Develops, manages and audits relationships with GHRN vendors
• Monitors network trends and identify potential opportunities for guidelines and program updates
• Participates in calibration activities with the Claims organization and Vendor Management
• Collaborates with leadership regarding file review results an trends
• Provides information on estimate review and reinspection results to ensure GHRN are following Allstate specific guidelines and procedures, and is compliant with industry regulations

Skills

Communication

Customer Service

Problem Solving

Property Claims

Property Insurance

Tools

Verisk Xactimate

Verisk XactAnalysis

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Job Description Summary

The Property Claims Estimate & Repair Verification Advisor is responsible for ensuring consistency of estimating practices for the Good Hands Repair Network (GHRN), and compliance with industry best practices and regulations. The individual conducts virtual repair estimate reviews and supports Claims and vendor management with complex estimates and escalations and reporting pertaining to the Good Hands Repair Network contractors.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through ourEmployee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation:

Remote

Benefits To Joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Job description:

• Proficient in Verisk suite of products: Xactanalysis, Xactimate etc.
• Completes virtual desk reviews and collaborations of vendor repair estimates and other assigned claims to ensure adherence to estimating best practices and process documentation compliance
• Virtually researches and responds to customer escalations, communications, concerns, conflicts or issues by supporting Claims and Vendor Management Teams, and follows up to ensure that customer needs have been met
• Makes and maintains a connection with the GHRN by understanding and meeting common needs; enable serving the customer with empathy; and follows up to ensure that customer and Claims Team needs have been met
• Develops, manages and audits relationships with GHRN vendors
• Monitors network trends and identify potential opportunities for guidelines and program updates
• Participates in calibration activities with the Claims organization and Vendor Management
• Collaborates with leadership regarding file review results an trends
• Provides information on estimate review and reinspection results to ensure GHRN are following Allstate specific guidelines and procedures, and is compliant with industry regulations

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Skills

Communication, Customer Service, Problem Solving, Property Claims, Property Insurance, XactAnalysis, Xactimate

Compensation

Expected compensation for this role ranges from $ 77,200.00 - 124,075.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.