Claim Advisor Auto

Allstate Corporation; Canada; On-site; CAD 48,000 - 73,000; Full time

Job summary

Allstate Canada Group is seeking a Claim Advisor, Auto to join our team in Canada. You will review policies, investigate complex auto claims, and determine coverage and liability, collaborating with customers, service providers, other insurers and law enforcement.

This role requires strong customer service experience and policy interpretation skills. The position offers a Monday-to-Friday schedule with hours aligned to department needs, and compensation ranges between CAD 47,800 and CAD 73,000

Qualifications

• Minimum high school education or equivalent.
• 3 - 5 years of customer service experience.
• Previous auto adjuster experience preferred.
• Knowledge in understanding and interpreting policies.
• Commitment to providing outstanding customer service.
• Proficient keyboard skills and computer literacy.

Responsibilities

• Review insurance policy and coverages.
• Investigate complex automobile claims and determine coverage and liability.
• Settle claims in accordance with organization's policies and practices; collaborate with customers, service providers, other insurers and law enforcement.

Skills

Auto Insurance Claims

Claims Adjustments

Collaboration

Communication

Customer Centricity

Customer Service

Digital Literacy

Inclusive Leadership

Learning Agility

Problem Solving

Results-Oriented

Education

High school diploma

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing, and we are actively looking to hire Claim Advisor, Auto.

To meet our customers' needs, your work week will be Monday to Friday 8:30am to 4:30pm.

*Note: work hours depend on the needs of the department.

Accountabilities

• Review insurance policy and coverages
• Investigate complex automobile claims (i.e.: impaired, unlisted operator or non-drivable) and determine coverage and liability
• Settle claims in accordance with organization's policies and practices. Required to collaborate with the customer, service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement

Qualifications

• Minimum high school education or equivalent
• 3 - 5 years of customer service experience
• Previous auto adjuster experience preferred
• Knowledge in understanding and interpreting policies
• Commitment to providing outstanding customer service
• Proficient keyboard skills and computer literacy

Bonus Qualifications

• Enrolled in (or willing to enroll in) CIP designation
• Fluency in other languages, is a strong asset #LI-KT1

Skills

Auto Insurance Claims, Claims Adjustments, Collaboration, Communication, Customer Centricity, Customer Service, Digital Literacy, Inclusive Leadership, Learning Agility, Problem Solving, Results-Oriented

Compensation

Expected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process. This job posting is for a current open role within the organization. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you'll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition.

About Us