Property Administrator

TAG HR; Eastern Ontario; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Commission opportunities tied to lease

Paid vacation and sick time

Health and wellness benefits

Employer retirement savings program

Health Care Spending Account (HCSA)

Paid statutory holidays

Growth opportunities within a well‑est

Job summary

TAG HR is seeking a customer-focused Property Administrator in Renfrew, ON to support daily operations at a premium residential community. The role blends property administration, resident relations and leasing responsibilities to drive occupancy and service excellence.

The successful candidate will work with the property management team to ensure smooth operations, outstanding service, and alignment with community goals. This is a full-time, permanent position with comprehensive benefits.

Qualifications

• High school diploma or equivalent; post-secondary in business administration, property management or hospitality is an asset.
• Minimum two years in property management, leasing, hospitality, customer service, or similar environment.
• Strong customer service and relationship-building skills.
• Excellent organizational and administrative abilities with strong attention to detail.
• Effective written and verbal communication skills.
• Self-motivated with ability to prioritize multiple responsibilities.
• Valid driver's licence.
• Criminal background check completed.

Responsibilities

• Coordinate resident lifecycle including move-ins/outs, renewals and terminations.
• Provide professional, responsive service to residents and address inquiries promptly.
• Coordinate move-in/out logistics including elevator bookings and communications.
• Maintain accurate resident files and update contact, payment and emergency information.
• Manage building access credentials, keys, fobs and parking passes.
• Monitor rent payments, assist with collections and follow up on balances.
• Ensure tenant insurance documentation remains current and complete.
• Participate in on-call rotation for after-hours property matters.
• Conduct property tours and manage leasing process from application to execution.
• Support lease renewals, renewals and resident retention initiatives.
• Coordinate sublets, assignments and early terminations.
• Maintain leasing pipeline and assist in occupancy targets.

Education

High school diploma

Post-secondary in Business Administration, Property Management or Hospitality

Job description

Property Administrator

Location: Renfrew, ON
Job Type: Full-Time, Permanent
Salary: $55,000–$60,000 + Leasing Commission

About the Opportunity

Our client is seeking a customer-focused and organized Property Administrator to support the daily operations of a premium residential community. This role combines property administration, resident relations, and leasing responsibilities to help deliver an exceptional resident experience while supporting occupancy goals.

The successful candidate will work closely with the property management team to ensure efficient operations, provide outstanding customer service, and contribute to the overall success of the community.

Key Responsibilities

Property Administration & Resident Services

• Coordinate the resident lifecycle, including move-ins, move-outs, transfers, lease renewals, and terminations.
• Provide professional, responsive service to residents and address inquiries or concerns in a timely manner.
• Coordinate move-in and move-out logistics, including elevator bookings and resident communications.
• Maintain accurate resident files and update contact, payment, and emergency information.
• Manage building access credentials, including keys, fobs, and parking passes.
• Monitor rent payments, assist with collections, and follow up on outstanding balances.
• Ensure tenant insurance documentation remains current and complete.
• Participate in an on-call rotation to support urgent after-hours property matters.

Leasing & Occupancy

• Respond to rental inquiries and maintain consistent communication with prospective residents.
• Conduct property tours and showcase available suites.
• Manage the leasing process from application through lease preparation and execution.
• Support lease renewals and resident retention initiatives.
• Coordinate sublets, assignments, and early lease terminations.
• Maintain an organized leasing pipeline and assist in achieving occupancy targets.
• Represent the property at leasing events, open houses, and community initiatives.
• Follow up with prospective residents outside of regular business hours when necessary.

Team Collaboration

• Work collaboratively with the property management and maintenance teams to ensure smooth day-to-day operations.
• Share market insights, resident feedback, and leasing activity with management.
• Maintain a professional appearance and represent the organization positively.
• Contribute to a collaborative, service-oriented workplace culture.

Qualifications

• High school diploma or equivalent (post-secondary education in Business Administration, Property Management, Hospitality, or a related field is considered an asset).
• Minimum of two years of experience in property management, leasing, hospitality, customer service, or a similar environment.
• Strong customer service and relationship-building skills.
• Excellent organizational and administrative abilities with strong attention to detail.
• Effective written and verbal communication skills.
• Self-motivated with the ability to prioritize multiple responsibilities.
• Valid driver's licence.
• Successful completion of a criminal background check.

Schedule

This position typically works Monday to Friday during regular business hours. Some flexibility is required to support evening or weekend leasing appointments, resident events, or other operational needs.

What We're Looking For

• A customer-first approach with a passion for delivering excellent service.
• Strong interpersonal and communication skills.
• Excellent problem-solving and decision-making abilities.
• Ability to handle confidential information with professionalism and discretion.
• A polished, professional demeanor in a customer-facing environment.

Compensation & Benefits

• Competitive salary of $55,000–$60,000, based on experience.
• Commission opportunities tied to leasing performance.
• Paid vacation and sick time.
• Comprehensive health and wellness benefits.
• Employer retirement savings program.
• Health Care Spending Account (HCSA).
• Paid statutory holidays.
• Opportunities for professional growth within a well-established organization.