Projects Lead - Member Services

Southern Cross Health Insurance; Hamilton; Hybrid; CAD 90,000 - 123,000; Full time

Benefits offered by this job

Five days wellbeing leave per year (pr

Health insurance for you and your whān

Life insurance and travel insurance

Parental leave benefits and wellbeing支

Job summary

Southern Cross Health Insurance is seeking two Project Leads to drive cross-functional initiatives that align with our strategic priorities. You will lead governance, planning, and delivery, coordinating with multiple teams and stakeholders to manage risks and ensure regulatory compliance.

Ideal candidates bring proven experience in complex projects, strong governance, stakeholder engagement, and a track record across Agile and traditional delivery environments.

Qualifications

• Experience leading or coordinating complex projects, programmes or business initiatives.
• Strong governance, planning, reporting, risk management and stakeholder engagement.
• Experience across multiple units and influencing without authority.
• Knowledge of Agile principles and blending Agile with non-Agile delivery.
• Excellent stakeholder management, including senior leaders.
• Experience in regulated environments and applying risk controls.
• Relevant business qualification or equivalent practical experience.

Responsibilities

• Lead and coordinate activities across teams and workstreams for strategic initiatives.
• Establish governance, monitoring, and cadences to drive delivery.
• Manage risks, issues, dependencies and milestones for outcomes.
• Support initiative owners by providing visibility and prioritisation input.
• Engage with Product Managers, Change Managers, Legal, Risk, Compliance and other stakeholders to enable delivery.
• Ensure projects comply with regulatory requirements and customer expectations.
• Provide visibility, accountability and clear communication throughout the lifecycle.

Skills

Project leadership

Governance

Risk management

Stakeholder management

Agile delivery

Education

Business qualification or equivalent

Job description

About Us
Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive.

About Us
Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive.
Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do -- and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.
About The Role
We're looking for two Project Leads to help Member Services deliver cross-functional and/or cross-product initiatives that support our strategic priorities.
Key Responsibilities Include

• Leading and coordinating activities across multiple teams and workstreams for specific strategic initiatives or phases of initiatives.
• Establishing governance, monitoring, reporting, planning cadences to drive delivery for specific initiatives or phases of initiatives.
• Managing project risks, issues, dependencies and milestones to ensure successful outcomes.
• Supporting initiative owners by bringing visibility of initiatives underway across Member Services, they will help the leadership team better understand cumulative impacts, prioritise work, and consider team capacity and readiness as we deliver our strategic agenda.
• Engaging with Product Managers, Business Improvement Specialists, Subject Matter Experts, Delivery teams, Change Managers, Communications, Legal, Risk, Compliance and other key stakeholders to enable delivery success.
• Ensuring projects are delivered in line with regulatory requirements, organisational priorities and customer expectations.
• Providing visibility, accountability and clear communication throughout the project lifecycle.

About You You are a highly capable project professional who thrives in complex environments and knows how to bring people together to achieve outcomes.
You'll Bring

• Demonstrated experience leading or coordinating complex projects, programmes or business initiatives.
• Strong project management capability, including governance, planning, reporting, risk management and stakeholder engagement.
• Experience working across multiple business units and influencing without direct authority.
• Knowledge of Agile principles and the ability to work across Agile and non-Agile delivery environments.
• Excellent stakeholder management skills, including experience working with senior leaders.
• Experience operating within regulated environments and applying risk management practices.
• A relevant business qualification or equivalent practical experience in project delivery, business change, risk, business improvement or related disciplines.

Our values, who we are and what's important to usNgākau nui. Āhurutanga. Tikanga.
Join a team that's always there, always real, always true. If you thrive in a purpose-driven, diverse and supportive culture, we think you'll love working with us.
What We Offer You

• Five days of wellbeing leave per year (pro-rated for part-timers)
• Health insurance for you and your immediate whānau
• Life insurance cover and discounts on pet and travel insurance
• Extra parental leave benefits and financial wellbeing support
• Ability to participate in our workplace wellbeing programme

But that's not all. If you need more time to support your whānau, we offer work-life balance, a hybrid environment and each year you have a volunteer day to spend with your team contributing to a cause or community of your choice.
We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.
If you share our commitment and passion, we'd love to hear from you.