Workforce Planning Coordinator | Newmarket

Metlifecare; Newmarket; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

3 paid wellness days per annum

1 paid day of leave for your birthday

Health Insurance free for permanent staff

26 weeks of parental leave on full pay

Employee assistance program (EAP)

Access to online training modules

Education, Development and Training Support

Job summary

Metlifecare in Newmarket, Ontario is seeking a Workforce Planner to manage roster planning and ensure staffing aligns with operational performance. The role involves strong stakeholder engagement, analytical skills, and a focus on compliance with employment legislation.

Ideal candidates will have experience in rostering in healthcare environments, strong Excel skills, and a proactive mindset.

Company benefits include health insurance, paid wellness days, and education support.

Qualifications

• Experience in rostering or workforce coordination, ideally in healthcare or a 24/7 environment.
• Ability to influence and collaborate across teams.
• Intermediate–advanced Excel skills.

Responsibilities

• Develop and manage rosters for clinical and non-clinical teams.
• Align staffing with occupancy and operational demands.
• Monitor labor costs, including overtime and agency usage.
• Ensure compliance with employment legislation.
• Produce workforce metrics reporting.
• Partner with management for fair rostering practices.
• Support system improvements and workforce planning initiatives.

Skills

Rostering experience

Stakeholder engagement

Excel skills

Understanding of NZ employment legislation

Job description

• Strong mix of hands‑on rostering + analytics + stakeholder engagement
• Supportive environment with career growth potential

Are you a highly organised workforce planner or rostering specialist ready to step into a role where your work directly impacts quality care and operational performance?

About the Role

Sitting within the Operations Performance team, you’ll take ownership of roster planning and workforce optimisation, ensuring staffing levels are aligned with resident needs, compliance requirements, and business performance targets.

You’ll act as the key link between support office and village teams, bringing structure, insight, and best practice to workforce management.

Key Responsibilities

• Develop, manage and publish rosters across clinical and non-clinical teams
• Align staffing with occupancy, resident acuity, and operational demands
• Monitor and optimise labour costs, including overtime, agency usage and casual pools
• Ensure compliance with NZ employment legislation, Holidays Act and employment agreements
• Produce reporting on workforce metrics (overtime, leave trends, labour spend)
• Partner with Village & Clinical Managers to deliver consistent, fair rostering practices
• Support system improvements, reporting tools and workforce planning initiatives

About you

You will bring strong rostering and workforce coordination experience, coupled with excellent stakeholder engagement and a proactive, improvement-focused mindset, along with the following:

• Experience in rostering, workforce coordination or scheduling (ideally within healthcare, aged care or 24/7 environments)
• Strong stakeholder engagement skills – ability to influence and collaborate across teams
• Solid understanding of NZ employment legislation and Holidays Act requirements
• Intermediate–advanced Excel skills and experience with rostering or workforce systems

About us

Established in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 7,200 New Zealanders. We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves.

Company Benefits

• 3 paid wellness days per annum
• 1 paid day of leave to celebrate your birthday each year
• Health Insurance – automatic cover free to all permanent staff
• 26 weeks of parental leave on full pay and 5 days paid leave for partners
• Kiwisaver payments continued for those opted in over the age of 65 years
• Employee assistance program (EAP)
• Access to thousands of online training modules and courses from some of the world's leading learning specialists
• Education, Development and Training Support