Senior Project Manager

Pacific Blue Cross; Burnaby; Hybrid; CAD 100,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

4 weeks vacation

Hybrid work environment

Comprehensive benefits

Job summary

Pacific Blue Cross is seeking a permanent Senior Project Manager to lead large-scale enterprise initiatives within Delivery Services. You will drive complex programs across business and technology teams, aligning stakeholders and delivering outcomes that enhance customer experiences and organizational capabilities.

The role focuses on overseeing projects from initiation through implementation, managing risks, and ensuring on-time delivery while balancing cost and scope.

Qualifications

• Bachelor’s degree in Business, MIS, CS, or related field.
• 8+ years of project management experience.
• Proven track record delivering multi-stakeholder programs.
• PMP certification or equivalent.
• SAFe certification or equivalent.
• Experience leading cross-functional project teams.
• Ability to navigate complex stakeholder relationships in a matrix organization.

Responsibilities

• Lead large-scale strategic initiatives transforming Pacific Blue Cross.
• Manage enterprise-wide projects with cross-functional teams.
• Partner with business, technology, vendors and external partners.
• Drive projects from initiation to implementation.
• Balance cost, time and risk while delivering measurable value.

Skills

Project management

Stakeholder mgmt

Leadership

Agile SAFe

Risk management

Cross-functional leadership

Education

Bachelor's degree

Tools

PMP

SAFe certification

Job description

About Pacific Blue Cross

Pacific Blue Cross (PBC) is British Columbia’s leading health benefits provider, dedicated to improving the health and wellbeing of members and communities across the province. Guided by values of collaboration, accountability, integrity, and innovation, PBC fosters a culture of continuous improvement and service excellence. With a strong focus on digital modernization, operational efficiency, and enhanced member experiences, PBC is transforming how it delivers value to its members and partners

• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).


• Paid vacation starts at 4 weeks per year, and increases with years of service.


• Hybrid work environment (i.e., a combination of work from office and work from home days).


• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.


• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay.


• Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.


• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!

About Pacific Blue Cross

Pacific Blue Cross (PBC) is British Columbia’s leading health benefits provider, dedicated to improving the health and wellbeing of members and communities across the province. Guided by values of collaboration, accountability, integrity, and innovation, PBC fosters a culture of continuous improvement and service excellence. With a strong focus on digital modernization, operational efficiency, and enhanced member experiences, PBC is transforming how it delivers value to its members and partners

Perks

• Flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).


• Paid vacation starts at 4 weeks per year, and increases with years of service.


• Hybrid work environment (i.e., a combination of work from office and work from home days).


• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.


• PBC contributes the equivalent of 8% of your base salary to a Defined Contribution pension plan. No employee contribution or matching is required, giving you more take-home pay.


• Retiree Benefits plan that is available to employees who have at least 10 years of service with PBC and have reached the age of 55.


• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!

About The Position

• We are searching for a permanent Senior Project Manager to join our Delivery Services team


• PBCs compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is $100,000 - $120,000 per year; the base pay offered is based on market and may vary depending on job-related knowledge, skills, experience, and internal equity. The starting salary will be determined based on a combination of skills, education, and experience. This position has an On-Target Earnings structure which provides variable income based on meeting and exceeding sales specific targets that is in addition to the base salary.

This is an exciting opportunity to lead large-scale strategic initiatives that support the ongoing transformation of Pacific Blue Cross. As a Senior Project Manager, you will lead complex business and technology projects that enhance customer experiences, strengthen business capabilities, and advance organizational priorities.

We're looking for an experienced project leader with a proven track record of delivering enterprise-wide initiatives, managing complex stakeholder environments, and leading cross-functional teams through change. Working closely with business leaders, technology teams, vendors, and external partners, you will drive projects from initiation through implementation while ensuring alignment with business objectives.

During your first year, your primary focus will be supporting key customer experience and digital transformation initiatives. Success in this role means building trusted partnerships, effectively managing risks and dependencies, and consistently delivering high-quality outcomes that create measurable business value.

The ideal candidate is strategic, adaptable, and customer-focused, with strong stakeholder management, communication, and delivery leadership skills. If you have experience in systems thinking, project governance, business case development, and leading programs as a Senior Project Manager or Portfolio Manager, we'd like to hear from you.

We offer an attractive compensation and benefits package, as well as a strong commitment to work-life balance. Our workplace culture values health and wellness, diversity and inclusion, continuous learning, environmental sustainability, and giving back to the community.

We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

Key Ways This Position Makes An Impact

If you're motivated by the opportunity to lead transformational initiatives that deliver meaningful business outcomes, this role offers the chance to make a significant impact across Pacific Blue Cross. You will help bring strategic priorities to life by leading complex projects that improve customer experiences, modernise business processes, and enable future growth.

Your ability to align stakeholders, manage competing priorities, navigate complex dependencies, and drive successful delivery will help ensure the organization realizes the full value of its investments. By building strong partnerships across business and technology teams, you'll influence key decisions, remove barriers to progress, and create momentum on initiatives that matter most.

As a trusted delivery leader, you'll play a critical role in turning strategy into action, ensuring projects are delivered with transparency, accountability, and measurable results that support the long‑term success of Pacific Blue Cross.

Key Experiences You Bring To This Role

• Bachelor’s degree (or equivalent) in Business, Management Information Systems, Computer Science, or a related discipline.


• 8+ years of related experience in project management.


• Demonstrated experience as a project manager of multi-stakeholder projects for a large complex organization across all project phases delivering significant projects.


• Project Management Professional (PMP) designation, or equivalent.


• SAFe certification, or equivalent.


• Experience leading and facilitating cross-functional project teams.


• Experience navigating complex stakeholder relationships both internal and external.


• Ability to work collaboratively across multiple functions within the organization, and in a matrix reporting environment involving bargaining unit employees, exempt employees, contractors and vendors.


• Ability to elicit needs, discern what is critical for success and shape delivery scope to balance cost, time and risk (both project and operational sustainment).


• Ability to interact professionally with diverse groups, executives, managers, subject matter experts and other project stakeholders.


• A Lean Agile mindset and operate in an Enterprise Agile Framework (SAFe).


• Excellent interpersonal, partnership, team building and leadership skills.


• Comprehensive knowledge of project management principles and methodologies as well as change management practices.


• Capability to successfully engage in multiple initiatives simultaneously.


• Demonstrated knowledge of development, QA procedures, documentation, and testing.


• Team-oriented individual willing to share and contribute knowledge with the team.

Diversity, Equity, and Inclusion

PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates.

To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail]. These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources.