Project Manager, Professional Services Operations

Esri Canada; Toronto; Hybrid; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Work from Home or hybrid work

Comprehensive health benefits plan

RRSP match

Job summary

Esri Canada is seeking a Project Manager for PS Ops to serve as a subject matter expert on operational processes and governance, and to support onboarding and knowledge transfer. You will administer PSA systems and related tools, ensuring data quality and effective usage, while leading day-to-day activities across Professional Services operations.

The role emphasizes developing dashboards and reports, optimizing workflows, and collaborating with stakeholders to drive efficiency.

Qualifications

• Degree or diploma in Business, Finance, Information Technology, GIS, Geography, Computer Science, Engineering, or related field.

Responsibilities

• Serve as a subject matter resource for Professional Services operational processes, systems, governance practices, and documented workflows.
• Administer and support Professional Services operational systems, including Kantata, SharePoint, Teams, and related tools.
• Lead day-to-day Professional Services operational activities, ensuring processes and governance are applied.
• Develop, maintain, and enhance operational reports, dashboards, metrics, and documentation for decision-making.
• Monitor operational activities, identify issues and opportunities, and propose practical improvements.
• Provide operational coordination and project support for PS initiatives, including planning and stakeholder communication.
• Coordinate and support system upgrades, testing, migrations, and maintenance affecting operations.

Skills

Project management

Governance

PSA systems

Kantata

Stakeholder management

Data analysis

Documentation

Cross-functional collaboration

PMP

Communication

Education

Post-secondary degree or diploma in Business/IT/GIS/Geography/CS/Engineering

Tools

Kantata

SharePoint

Teams

Job description

A Day in the Life of a Project Manager for PS Ops at Esri Canada:

• Serve as a subject matter resource for Professional Services operational processes, systems, governance practices, and documented workflows by providing guidance and recommendations to stakeholders, and supporting onboarding and knowledge transfer activities.
• Administer and support Professional Services operational systems, including Kantata, SharePoint, Teams, and related tools, ensuring data quality, appropriate system usage, and operational effectiveness.
• Lead day-to-day assigned Professional Services operational activities, ensuring established processes, standards, and governance practices are consistently applied across the department.
• Develop, maintain, and enhance operational reports, dashboards, metrics, and documentation to support decision-making, planning, and operational visibility.
• Monitor Professional Services operational activities and workflows, identify issues, trends, and improvement opportunities, and recommend practical solutions to enhance efficiency and consistency.
• Provide operational coordination and project support for assigned Professional Services initiatives, programs, and consulting-related activities, including planning, tracking, stakeholder communication, and follow-up activities.
• Coordinate and support system upgrades, testing, implementations, migrations, and maintenance activities affecting Professional Services operations.

What you bring to the team:

• Post-secondary degree or diploma in Business, Finance, Information Technology, GIS, Geography, Computer Science, Engineering, or related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 5 years of relevant experience in Professional Services operations, project management, business operations, consulting, service delivery, or technology-enabled business environments.
• Experience supporting or administering Professional Services Automation (PSA) systems within a consulting or professional services environment.
• Project Management Professional (PMP) certification is considered an asset.
• Demonstrated ability to manage multiple responsibilities, projects and competing priorities, concurrently with accuracy, efficiency and appropriate prioritization.
• Demonstrated aptitude for learning and applying technology solutions, with the ability to quickly develop hands‑on proficiency in Kantata (or similar Professional Services Automation tools) and related business systems.
• Demonstrated analytical and problem‑solving skills with the ability to research issues, evaluate information, and recommend practical solutions.
• Strong working knowledge of project governance, project delivery practices, and Professional Services operational processes.
• Proven ability to prepare and maintain operational documentation, reports, dashboards, procedures, and user guides.
• Demonstrated ability to work effectively with technical and non‑technical stakeholders across multiple functional areas.
• Strong written, verbal, interpersonal, and presentation skills, with the ability to communicate information clearly and effectively.
• Proven ability to assess operational processes, identify improvement opportunities, and support the implementation of process enhancements.
• Bilingual proficiency (English / French) is considered an asset.

Job description:

A Day in the Life of a Project Manager for PS Ops at Esri Canada:

• Serve as a subject matter resource for Professional Services operational processes, systems, governance practices, and documented workflows by providing guidance and recommendations to stakeholders, and supporting onboarding and knowledge transfer activities.
• Administer and support Professional Services operational systems, including Kantata, SharePoint, Teams, and related tools, ensuring data quality, appropriate system usage, and operational effectiveness.
• Lead day-to-day assigned Professional Services operational activities, ensuring established processes, standards, and governance practices are consistently applied across the department.
• Develop, maintain, and enhance operational reports, dashboards, metrics, and documentation to support decision-making, planning, and operational visibility.
• Monitor Professional Services operational activities and workflows, identify issues, trends, and improvement opportunities, and recommend practical solutions to enhance efficiency and consistency.
• Provide operational coordination and project support for assigned Professional Services initiatives, programs, and consulting-related activities, including planning, tracking, stakeholder communication, and follow-up activities.
• Coordinate and support system upgrades, testing, implementations, migrations, and maintenance activities affecting Professional Services operations.

What you bring to the team:

• Post-secondary degree or diploma in Business, Finance, Information Technology, GIS, Geography, Computer Science, Engineering, or related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 5 years of relevant experience in Professional Services operations, project management, business operations, consulting, service delivery, or technology-enabled business environments.
• Experience supporting or administering Professional Services Automation (PSA) systems within a consulting or professional services environment.
• Project Management Professional (PMP) certification is considered an asset.
• Demonstrated ability to manage multiple responsibilities, projects and competing priorities, concurrently with accuracy, efficiency and appropriate prioritization.
• Demonstrated aptitude for learning and applying technology solutions, with the ability to quickly develop hands‑on proficiency in Kantata (or similar Professional Services Automation tools) and related business systems.
• Demonstrated analytical and problem‑solving skills with the ability to research issues, evaluate information, and recommend practical solutions.
• Strong working knowledge of project governance, project delivery practices, and Professional Services operational processes.
• Proven ability to prepare and maintain operational documentation, reports, dashboards, procedures, and user guides.
• Demonstrated ability to work effectively with technical and non‑technical stakeholders across multiple functional areas.
• Strong written, verbal, interpersonal, and presentation skills, with the ability to communicate information clearly and effectively.
• Proven ability to assess operational processes, identify improvement opportunities, and support the implementation of process enhancements.
• Bilingual proficiency (English / French) is considered an asset.

We offer:

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

• Work from Home or hybrid work

• • Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
  • 3 weeks of paid annual vacation, increasing with years of service
  • 50 hours of Paid-Time Off (PTO) for personal needs
  • 32 hours of Summer Days
  • Winter holiday office closure
• Comprehensive health benefits plan
• RRSP match increasing with years of service
• Training and development programs for professional growth
• Company perks including discounts on gym memberships, technology purchases and more.
• Company-sponsored events and social activities
• Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.