Project Manager, Next-Generation Accreditation Program

Health Standards Organization (HSO); Toronto; Hybrid; CAD 98,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Pension plan

Professional development

Time off benefits

Job summary

Health Standards Organization (HSO) is seeking a Project Manager for the Next Generation Accreditation Program (NGAP). Hybrid roles in Ottawa, Montreal, Toronto, or remote in Canada.

You will lead complex, multi-stakeholder initiatives and ensure governance, reporting, and execution across multiple workstreams. The role emphasizes cross-functional collaboration, risk management, and continuous improvement, reporting to the Regional Director, Québec and Canadian Francophonie.

Qualifications

• Bachelor’s degree in business administration, Health Administration, Project Management, Public Administration, Healthcare, or related discipline.
• 7+ years of progressively senior project or program management experience, including large-scale transformation initiatives.
• Experience coordinating cross-functional teams across operational, digital, product, and client-facing areas.
• Strong knowledge of governance, risk management, and reporting practices.

Responsibilities

• Lead day-to-day planning, coordination, execution and monitoring of NGAP projects and workstreams.
• Develop and monitor integrated project plans, milestones, and reporting for decisions.
• Coordinate activities across multidisciplinary teams for alignment and collaboration.
• Support governance structures and executive reporting processes.
• Track progress, risks, dependencies, and resource constraints with mitigation.
• Facilitate meetings, workshops, and stakeholder engagement to support decision-making.
• Support budgeting, planning, prioritization, and project administration.
• Ensure documentation and decisions are maintained and communicated.
• Support deployment readiness and implementation planning for program deliverables.
• Promote project management best practices and continuous improvement.

Skills

Leadership

Cross-functional collaboration

Communication

Governance & reporting

Risk management

Project coordination

Education

Bachelor’s degree in business administration

Bachelor’s degree in Health Administration

Bachelor’s degree in Project Management

Job description

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm.

Terms: Full-time Permanent

Salary: $98,000 - $115,300 (Commensurate with experience)

This salary range reflects the expected starting salary based on qualifications and experience. This is not the full salary range for the position. Opportunities for growth within the full salary range are available in alignment with organizational policies and individual / organizational performance. The offer package provided to the successful candidate will be based on experience, qualifications and other relevant factors.

Location: Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model) | Toronto (Hybrid Work Model) | Possibility of Remote in Canada

About The Role

Note that this job posting is for an existing vacancy.

The Project Manager, Next Generation Accreditation Program (NGAP), will play a key role in supporting one of the most significant transformation initiatives underway at HSO and Accreditation Canada.

Reporting to the Regional Director, Québec and Canadian Francophonie, who also leads the development of the Next Generation Accreditation Program, the Project Manager will provide project management leadership to support the design, development and implementation of a next-generation accreditation model.

Working across executive leadership, operational teams, subject matter experts, digital teams, and external stakeholders, the Project Manager will act as a key coordinator and trusted partner to the NGAP leadership team. The successful candidate will be responsible for ensuring alignment across multiple project workstreams, maintaining effective governance and reporting structures, managing dependencies and risks, and helping translate strategic priorities into coordinated action plans and tangible results.

This role is ideal for a highly organized and proactive project management professional who thrives in complex environments, enjoys bringing people together around a common objective, and has a proven ability to maintain momentum across multiple concurrent initiatives.

Main Responsibilities

• Lead the day-to-day planning, coordination, execution, and monitoring of the Next Generation Accreditation Program's projects and associated workstreams.
• Develop, maintain, and monitor integrated project plans, schedules, milestones, deliverables, and reporting mechanisms to support informed decision-making and successful project delivery.
• Coordinate activities across multidisciplinary teams, ensuring alignment and effective collaboration among program design, digital enablement, operations, communications, training, and implementation initiatives.
• Support governance structures, including steering committees, leadership forums, project status reviews, and executive reporting processes.
• Track project progress and performance, identifying issues, risks, dependencies, and resource constraints, and facilitating timely mitigation strategies.
• Facilitate project meetings, workshops, planning sessions, and stakeholder engagement activities to support collaboration, accountability, and decision-making.
• Support budgeting, resource planning, prioritization activities, and project administration to maintain momentum and achieve key milestones.
• Ensure project documentation, decisions, action items, and reporting are maintained and communicated effectively.
• Support implementation planning and organizational readiness activities to facilitate successful deployment of program deliverables.
• Promote project management best practices and continuous improvement across the program.

Must Have Qualifications

• Bachelor’s degree in business administration, Health Administration, Project Management, Public Administration, Healthcare, or a related discipline. An equivalent combination of education and experience will be considered.
• 7+ years of progressively senior project or program management experience, including leadership of large-scale transformation initiatives.
• Experience working in cross-functional environments that include operational, digital, product, and client-facing teams.
• Demonstrated experience coordinating multiple concurrent projects, stakeholders, and priorities within complex environments.
• Strong knowledge of project planning, governance, risk management, project controls, and stakeholder engagement practices.
• Proven experience establishing reporting frameworks, developing project performance indicators and dashboards, preparing executive reporting material and coordinating governance processes for senior leadership.
• Excellent communication, facilitation, relationship‑building, and influencing skills.
• Strong organizational skills, attention to detail, and ability to drive execution while managing competing priorities.

Desired Qualifications

• Master’s degree in project management.
• PMP, PRINCE2, Agile, Scrum, Prosci, or other recognized project or change management certifications.
• Experience within healthcare, accreditation, standards development, quality improvement, not‑for‑profit, or public‑sector environments.
• Professional proficiency in both French and English is considered a strong asset to effectively engage and collaborate with stakeholders across Canada.

What You Can Expect

In Your First 30-90 Days

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Build relationships with key NGAP leaders, subject matter experts, and stakeholders across the organization.
• Develop a comprehensive understanding of the NGAP roadmap, governance structure, strategic objectives, and current program status.
• Establish project tracking, reporting, and risk management processes that provide clear visibility into progress and priorities.
• Facilitate governance meetings and support decision‑making processes with project leadership.
• Identify key dependencies, risks, and opportunities to strengthen project delivery and stakeholder alignment.
• Begin advancing priority initiatives that support the successful design and future implementation of the next‑generation accreditation program.

What We Can Offer To You

• Hybrid work model.
• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office closure during last week of December.
• Professional development support.
• A culture that measures and values psychological safety, inclusion and engagement.

Who We Are And What We Do

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not‑for‑profit, revenue generating organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 15,000 locations across five continents. Our people‑centred programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to safer care and a healthier world. Let’s follow a mission together, where we empower and enable people around the world to continuously improve quality of care.

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

Artificial intelligence (AI) tools are not utilized to screen, assess or select candidates for positions at HSO.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.