Project Delivery Coordinator

NAIT International; Edmonton; On-site; CAD 79,000 - 105,000; Full time

Benefits offered by this job

Benefits package

Flexible work arrangements

Job summary

NAIT is seeking a Project Delivery Coordinator to scope, plan, and implement contract training projects with a strong focus on customer service. This role will support Indigenous Partnership and Engagement, collaborating with Indigenous partners to create meaningful training opportunities across Alberta and beyond.

You will report to the Manager of Corporate Training Delivery and work with Community Engagement Specialists, Business Development and Sales.

Qualifications

• Extensive experience in managing and implementing projects with strong customer service focus.
• Valid Alberta Driver's license.
• Previous supervisory experience.
• Experience in a post-secondary learning environment (desired).
• A related diploma and/or degree (desired).
• Multicultural exposure or experiences contributing to an inclusive training environment.
• Knowledge of Indigenous cultures, languages, protocols, community perspectives, and priorities; Indigenous lived experience.
• Knowledge of UNDRIP, TRC Calls to Action, and Indian Act.

Responsibilities

• Develop comprehensive project plans based on contract terms and deliver exceptional customer service.
• Communicate with clients/partners to understand needs and provide progress updates.
• Research and compile direct project costs for pricing, considering client-specific nuances.
• Recruit and select instructors and subject matter experts for a positive training environment.
• Coordinate end-to-end logistics for contract training delivery on/off campus.
• Travel to project locations to meet clients and gather feedback.
• Resolve delivery and implementation issues promptly and professionally.
• Monitor budgets and conduct post-project reviews for continuous improvement.

Skills

Communication skills

Interpersonal skills

Project management

Budgeting

Adaptable work style

Creative thinking

Problem solving

Organizational skills

Collaboration

Leadership & initiative

Microsoft Office Suite

Project management software

Education

Diploma/degree (desirable)

Post-secondary experience (desirable)

Tools

Microsoft Office Suite

Project management software

Job description

Ready to start your next chapter with NAIT? At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

The Corporate Training team plays a vital role in fostering a culture of growth and development within our organization. We are currently seeking an enthusiastic and self-motivated Project Delivery Coordinator to join our team. As a Project Delivery Coordinator, you will be responsible for scoping, planning, and implementing contract training projects with a strong emphasis on providing excellent customer service to our clients/partners.

This position will initially support our Indigenous Partnership and Engagement portfolio, working closely with Indigenous partners to develop and deliver meaningful training opportunities. The successful candidate will bring a genuine interest in working respectfully with Indigenous Peoples and Nations, along with cultural humility and a willingness to listen, learn, and adapt project delivery to reflect the needs and priorities of our partners.

As the needs of the Corporate Training team evolve, portfolio assignments may change based on organizational priorities, project demands, staffing changes, and team capacity. The successful candidate should therefore be comfortable working across different portfolios and adapting to changing client/partner and organizational needs.

In this role, you will report directly to the Manager of Corporate Training Delivery and work closely with the Community Engagement Specialists, Business Development and Sales team. Your primary objective will be to manage training projects in various communities within Alberta and beyond, ensuring that our clients/partners receive exceptional service and support throughout the process.

These projects encompass a wide range of disciplines and may require travel within and outside of Alberta.

Key Responsibilities

• Develop comprehensive project plans based on contractual terms, focusing on delivering exceptional customer service.
• Effectively communicate and exchange with clients/partners to understand their needs and expectations, while providing regular updates on project progress and addressing any concerns.
• Research and compile direct project costs for pricing purposes, taking into consideration the importance of unique clients/partners and customer satisfaction.
• Recruit and select instructors, subject matter experts, and other project staff with a focus on individuals who can contribute to a positive and inclusive training environment.
• Coordinate end-to-end logistics for the delivery of contract training projects, both on and off campus, ensuring a seamless and enjoyable experience for our clients/partners.
• Travel to project locations to meet clients/partners, actively engaging with them to foster strong relationships and gather feedback on their training experience.
• Resolve any project delivery and implementation issues that arise promptly and professionally, demonstrating exceptional problem-solving skills and a commitment to client/partner satisfaction.
• Monitor and review project budgets, comparing them to actuals, and conduct post-project reviews with a focus on continuous improvement and exceeding client/partner expectations.

Skills & Abilities

• Exceptional written and verbal communication skills, allowing you to build strong, respectful relationships and effectively communicate with a diverse range of clients, partners, and stakeholders.
• Strong interpersonal and relationship-building skills, with the ability to establish trust and develop meaningful relationships with clients and partners.
• A proactive, adaptable, and independent work style, with the ability to think critically, respond quickly to changing circumstances, and make informed decisions.
• Creative and innovative thinker who is comfortable thinking outside the box and developing solutions that respond to unique client/partner and project needs.
• Excellent problem-solving skills, with the ability to navigate complex or unexpected situations, assess options, and develop practical and innovative solutions.
• Strong project management skills, with the ability to manage multiple projects, priorities, timelines, and stakeholders while maintaining a high level of customer service.
• Exceptional organizational and time-management skills, with the ability to manage competing priorities and adjust to changing workloads and organizational needs.
• Strong collaboration skills and the ability to work effectively with internal and external stakeholders to create positive and inclusive training environments.
• Demonstrated leadership and initiative, with the ability to work independently while knowing when to seek guidance, collaborate with others, or escalates issues.
• Ability to work effectively in environments where established processes may need to be adapted to meet unique client/partner or project needs.
• Proficiency in Microsoft Office Suite and project management software.
• Experience working with budgets and financial reports, ensuring resources are allocated effectively and projects are delivered within established parameters.

Qualifications

• Extensive experience in managing and implementing projects, preferably with a focus on providing excellent customer service.
• Valid Alberta Driver's license.
• Previous supervisory experience.
• Experience working in a post-secondary learning environment (desired).
• A related diploma and/or degree (desired).
• Previous multicultural exposure or experiences as they contribute to fostering an inclusive training environment.
• Knowledge and understanding of Indigenous cultures, languages, protocols, community perspectives, and priorities; Indigenous lived experience.
• Knowledge of United Nations Declaration on the Rights of Indigenous Peoples, Truth and Reconciliation Commission of Canada Calls to Action, and Indian Act.

Remuneration

Remuneration: Refer to salary range noted on posting, plus a comprehensive benefits package. The compensation range for this job posting is : $78,885.85 - $104,506.92. NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

About NAIT We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion.

If you require any assistance or accommodations, please connect with us at [e-mail].

People make NAIT Great - and at NAIT, people truly matter. We’re committed to creating a workplace that fuels passion, values inclusion, supports wellbeing, and encourages continuous growth. When you join NAIT, you become part of a community dedicated to making a meaningful difference for students, colleagues, industry partners, and the broader community. If you’re looking for purposeful work in a supportive environment, we’d love to meet you.

We are glad you’re here. At NAIT, our people help shape careers, industries, and communities. Whether you’re launching your career or bringing valuable experience, you’ll find opportunities to learn, grow, and make a real impact. Explore our open roles, discover our culture, and see how your work can help transform lives through education and innovation.