Project Coordinator

Veriforce Canada; Montreal (administrative region); On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Vacation – 3 weeks

Wellness days

Medical and dental coverage

LinkedIn Learning License

Job summary

Veriforce Canada is seeking a Project Coordinator to help deliver client projects by configuring the platform to meet requirements and by coordinating cross-functional teams in a SaaS environment.

The role emphasizes non-technical tasks, strong communication, and the growth of project management skills while supporting client training and adoption.

Qualifications

• Junior profile with willingness to learn and grow in a SaaS environment.
• Fluency in both French and English (spoken and written) is required.
• Not a technical role; focus on coordination of cross-functional teams and client requests.

Responsibilities

• Configure the platform based on client requirements and ensure accuracy of configurations.
• Track project progress and ensure deadlines are met.
• Collaborate with Sales, Operations, Product and Tech teams to manage priorities.
• Manage tickets and client requests in a structured way and propose solutions.
• Create and maintain clear documentation for users and internal teams; pursue process improvements.
• Support clients during platform implementation and deliver user training.

Skills

Bilingual FR/EN

Strong communication

Organizational skills

Initiative

Tools

Microsoft Office

Job description

Department: Operations

Employment Type: Permanent

Location: Greater Montreal Metropolitan Area, Canada

Reporting To: Head of Implementation

Description

As a Project Coordinator, you will play a key role in the successful delivery of client projects. Your primary focus will be to deeply understand how the platform works in order to configure solutions that meet client needs.

Over time, you will build strong expertise in the platform and its deployment, while gradually increasing your exposure to client interactions. The goal is for you to eventually manage your own projects end to end, while maintaining hands-on involvement in configuration.

This role is ideal for someone early in their career who is looking to grow within a SaaS environment.

You will need a pragmatic, action-oriented mindset, with a strong ability to communicate clearly and effectively, both internally and with clients.

Important: This is not a technical role involving coding, software development, or advanced IT skills. The role focuses on coordinating cross-functional teams and projects, configuring the platform from a functional perspective, and managing client requests in a SaaS environment.

What That Means Day-to-day

Platform configuration

Configure the platform based on client requirements

Ensure accuracy, consistency, and quality of configurations

Project coordination

Track project progress and ensure deadlines are met

Collaborate with Sales, Operations, Product, and Tech teams

Manage priorities and ensure tasks are executed effectively

Request management and support

Manage tickets and client requests in a structured way

Analyze needs and propose appropriate solutions

Follow requests through to resolution

Documentation and continuous improvement

Create and maintain clear documentation for users and internal teams

Contribute to improving processes and best practices

Support ongoing optimization of the client experience

Client interaction

Support clients during platform implementation

Deliver user training and ensure proper adoption of the platform

What You’ll Need To Be Successful

Profile

Junior profile with a strong willingness to learn and grow in a SaaS environment

Interest in digital products and platforms

Motivation to develop skills in project management and client-facing roles

Skills And Competencies

Ability to take initiative and drive tasks forward

Strong organizational skills and ability to meet deadlines

Logical, pragmatic, and solution-oriented mindset

Ability to manage multiple priorities simultaneously

Strong communication skills, both written and verbal

Ability to explain concepts clearly to different audiences

Proficiency in Microsoft Office (Excel, PowerPoint, Word)

Ability to quickly learn and become proficient with new tools

Languages

Fluency in both French and English (spoken and written) is required

Nice to have

Experience in project coordination or task management

Experience in a SaaS environment

Comfort working with digital tools or web-based platforms

Experience with ticketing systems or CRM tools (Salesforce, HubSpot, Dynamics) is a plus, not required

What You’ll Get In Return

We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!

Personal Health & Wellbeing


Integrated mental health & wellbeing support

Vacation – starting at 3 weeks

Wellness Days & Annual Giving Day – an extra to give back to yourself or your community

Comprehensive medical and dental coverage

End of the year, company-wide shut down for you to relax and recharge

Future Planning

LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self To Work.

We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What You Can Expect If You Apply

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview with the stakeholders you’ll be working with closely in the role
  

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.