Project Coordinator

ServiceMaster Clean of Fraser Valley; Calgary; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading restoration company seeks a motivated Project Coordinator to ensure compliance with service level agreements and support internal teams. Ideal candidates will possess strong communication and problem-solving skills, with a background in the insurance industry. The role offers a competitive salary and opportunities for advancement in a dynamic work environment.

Benefits

Bonus program for performance

RRSP Matching after one year

Company clothing

Dental insurance

Health insurance

Vision insurance

Opportunity for advancement

Training & development

Qualifications

• 1 year experience in the insurance industry or QA department required.
• Experience with achieving results and exceeding goals.
• Familiarity with estimating platforms is beneficial.

Responsibilities

• Complete reviews for compliance with SLA requirements.
• Provide support for technical inquiries from the network.
• Identify trends and assist with training.

Skills

Communication

Problem solving

Priority management

Technology skills

Education

High School Diploma or GED

Bachelor's Degree or equivalent experience

Tools

Microsoft Office

Xactware Products

Symbility

Job description

Benefits:

• Bonus program for performance
• RRSP Matching after one year
• Company clothing
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Are you motivated by a drive to serve others and achieve results? Do you thrive as an independent yet collaborative team player who takes initiative and gets things done? Are you comfortable with a fast-paced work environment where urgency is key? Do you have a keen eye for detail and ensure thoroughness in your work? If so, we welcome you to join our exceptional team!

Join the Paul Davis Team!

$55,000 - $70,000 per year + potential bonus

Our office is committed to proving our staff with the living wage upon successful employment in addition to a Flex Schedule. At Paul Davis we are committed to our team and well-being. We have instituted the ability to flex hours that ensures team members get the time they need for personal matters while still being able to work full time.

Project Coordinator

The Project Coordinator completes reviews for compliance with service level agreement (SLA) requirements. This role assures that our teams comply with individual carrier requirements within specified timeframes, such as contacting the customer, completing a site inspection, starting work, completing work, and upload of various documents.

Essential Duties/Responsibilities

• Complete reviews for compliance with SLA requirements through our main estimating platforms; XactAnalysis, Smart Dispatch (NextGear product), and other estimating platforms
• Identify trends and assist network with explanation and training to obtain better compliance
• Provide support for technical inquiries from the network
• Assist with ongoing training of the network and other team members in the department with processes related to estimating
• Liaison with offices and insurance carrier partners
• Support offices by obtaining more jobs through improved scorecard performance
• Support and give suggestions on internal metrics for a higher scorecard performance through cycle time and quality of compliance reviews completed
• All other duties as assigned

Competency – Knowledge, Skills and Abilities:

• Knowledge of Microsoft Office applications (Outlook, Word, Excel, One Drive, Share Point)
• Knowledge of estimating platforms; Xactware Products, Symbility, and other estimating software
• Knowledge of the insurance industry and verbiage in the insurance industry
• Excellent communication skills
• Technology skills
• Problem solving and conflict resolution skills
• Priority management skills
• Ability to learn and operate our primary operating systems and estimating platforms
• Ability to create documents
• Ability to read and analyze reviews for compliance purposes for offices
• Ability to work independently
• Ability to complete multiple reviews within a given time frame
• Ability to operate a vehicle safely
• Stress management and composure
• Problem solving and conflict resolution
• Maintain a level of confidentiality

Required Education and Experience

• High School Diploma or GED
• 1-year experience in the insurance industry or QA department of a restoration company
• Experience with achieving results and exceeding goals

Preferred Education and Experience

• Bachelor’s Degree or equivalent experience in insurance claims or related field
• Experience in the restoration industry

Physical Requirement
The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Must be able to stay in a stationary position up to 100% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Occasionally will lift up to 10lbs
• Ability to safely operate a company vehicle

Work Environment
The employee will be working in a corporate office environment. Most work will be conduct over email, virtual meetings and telephone. The successful person must be productive with minimal supervision.

Travel
This position may require up to 10% travel. This position may require travel for company meetings/events and trainings.

Reasonable Accommodation for Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or provincial disability law is required to contact Human Resources to begin the interactive exchange process.
A “reasonable accommodation” is a change or adjustment to a job or work environment that allows a qualified individual with a disability, defined as a physical or mental condition that is permanent, ongoing episodic or of some persistence, and is substantial or significant limit on an individual’s ability to carry out important functions (or as otherwise defined by federal or provincial law), to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

Disclaimer
Paul Davis Restoration is an equal opportunity employer and employment equity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.