Project Administrator, Intake & Client Services

Manitoba Chiefs; Winnipeg; On-site; CAD 42,000 - 54,000; Full time

Job summary

Manitoba Chiefs is seeking a Jordan’s Principle Project Administrator to serve as the first point of contact for inquiries and service requests. You will manage intake, support clients and families, and coordinate administrative tasks to ensure culturally responsive service delivery.

The role emphasizes accurate records, data entry, scheduling, and collaboration with internal staff and external partners, with a commitment to PHIA confidentiality and respectful, community-guided service.

Qualifications

• Administrative Assistant Certificate, Office Administration Diploma, or related education is preferred.
• Minimum of 1-2 years of administrative or client service experience, preferably in a First Nation organization or social services environment.
• Experience with high-volume intake or call handling is an asset.
• Strong understanding of First Nation communities, culture, and service needs.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Receive and respond to calls, emails, and referrals related to Jordan’s Principle services.
• Conduct initial intake of client requests, gather relevant information, and direct files to appropriate team members.
• Provide front-line support clients and families in a respectful, culturally safe manner.
• Maintain accurate client records, databases, and filing systems.
• Assist with scheduling, correspondence, and document preparation.
• Support coordination of client services by liaising with internal staff, service providers, and external stakeholders.
• Monitor and track incoming requests to ensure timely follow-up and service delivery.
• Assist with data entry, reporting, and file management for program tracking.
• Prepare reports, summaries, and documentation as needed.
• Maintain confidentiality of all client information per PHIA.
• Contribute to a positive, team-oriented work environment.
• Other duties as assigned.

Skills

Administrative support

Customer service

Data entry

Microsoft Office

Education

Administrative Assistant Certificate / Office Administration Diploma

Tools

Microsoft Office (Word, Excel, Outlook)

Databases / client information systems

Job description

Manitoba Chiefs is seeking a Jordan’s Principle Project Administrator to serve as the first point of contact for inquiries and service requests. You will manage intake, support clients and families, and coordinate administrative tasks to ensure culturally responsive service delivery.

The role emphasizes accurate records, data entry, scheduling, and collaboration with internal staff and external partners, with a commitment to PHIA confidentiality and respectful, community-guided service.