Jordan's Principle Project Administrator - EUTC - Competition 2026-072

Manitoba Chiefs; Winnipeg; On-site; CAD 42,000 - 54,000; Full time

Job summary

Manitoba Chiefs is seeking a Jordan’s Principle Project Administrator to serve as the first point of contact for inquiries and service requests. You will manage intake, support clients and families, and coordinate administrative tasks to ensure culturally responsive service delivery.

The role emphasizes accurate records, data entry, scheduling, and collaboration with internal staff and external partners, with a commitment to PHIA confidentiality and respectful, community-guided service.

Qualifications

• Administrative Assistant Certificate, Office Administration Diploma, or related education is preferred.
• Minimum of 1-2 years of administrative or client service experience, preferably in a First Nation organization or social services environment.
• Experience with high-volume intake or call handling is an asset.
• Strong understanding of First Nation communities, culture, and service needs.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Receive and respond to calls, emails, and referrals related to Jordan’s Principle services.
• Conduct initial intake of client requests, gather relevant information, and direct files to appropriate team members.
• Provide front-line support clients and families in a respectful, culturally safe manner.
• Maintain accurate client records, databases, and filing systems.
• Assist with scheduling, correspondence, and document preparation.
• Support coordination of client services by liaising with internal staff, service providers, and external stakeholders.
• Monitor and track incoming requests to ensure timely follow-up and service delivery.
• Assist with data entry, reporting, and file management for program tracking.
• Prepare reports, summaries, and documentation as needed.
• Maintain confidentiality of all client information per PHIA.
• Contribute to a positive, team-oriented work environment.
• Other duties as assigned.

Skills

Administrative support

Customer service

Data entry

Microsoft Office

Education

Administrative Assistant Certificate / Office Administration Diploma

Tools

Microsoft Office (Word, Excel, Outlook)

Databases / client information systems

Job description

Competition: #2026-072

Category: Full-Time

Closing Date: August 21, 2026

Position Summary

Under the direction of the Director of Service Delivery, EUTC, the Jordan’s Principle Project Administrator serves as the first point of contact for incoming inquiries and service requests. This role is responsible for intake, client support, call management, and administrative coordination to ensure efficient and culturally responsive service delivery for Jordan’s Principle clients.

Key Responsibilities

• Receive and respond to incoming calls, emails, and referrals related to Jordan’s Principle services.
• Conduct initial intake of client requests, gather relevant information, and direct files to appropriate team members.
• Provide front-line support clients and families, ensuring a respectful, responsive, and culturally safe experience.
• Maintain accurate and organized client records, databases, and filing systems.
• Assist with general administrative tasks including scheduling, correspondence, and document preparation.
• Support coordination of client services by liaising with internal staff, service providers, and external stakeholders.
• Monitor and track incoming requests to ensure timely follow-up and service delivery.
• Assist with data entry, reporting, and file management for program tracking and funder requirements.
• Support the team in preparing reports, summaries, and documentation as needed.
• Maintain confidentiality of all client information in accordance with PHIA standards.
• Contribute to a positive, team-oriented work environment.
• Other duties as assigned.

Qualifications

Education & Experience

• Administrative Assistant Certificate, Office Administration Diploma, or related education is preferred.
• Minimum of 1-2 years of administrative or client service experience, preferably in a First Nation organization or social services environment.
• Experience working with high-volume intake or call handling is an asset.

• Strong understanding of First Nation communities, culture, and service needs.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• High level of accuracy in data entry and record-keeping.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with databases and client information systems is an asset.
• Ability to handle sensitive situations with professionalism and empathy.

• Knowledge of PHIA and confidentiality standards.
• Ability to work independently and collaboratively within a team.
• Fluency in a First Nations language is considered an asset.
• Adhere to organizational policies, procedures, and professional ethics.
• Must provide a clear current criminal record check and child abuse check.

Preference will be given to First Nations people. If successful, applicants will be asked to provide verification of citizenship documentation issued by a First Nation or government-issued documentation or affirmation from Inuit, Métis, or non-status Indigenous community with which they identify. Incomplete and late applications will not be considered.