Program Support Manager, Military Family Services-EN

Canadian Forces Morale and Welfare Services; Ottawa; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health Benefits

Retirement Planning

Learning and Development

Work-Life Balance

Job summary

Canadian Forces Morale and Welfare Services (CFMWS) seeks a Program Support Manager to lead the Enhanced CAF Child Care Program (ECCCP), connecting military families with essential child care resources and coordinating cross-team collaboration to strengthen family well-being.

Under the Senior Manager, Military Family Services, you will guide a team, drive program development, and engage with stakeholders to expand access to services during relocations, deployments and transitions, contributing

Qualifications

• Bachelor's degree in Community Development, Family Studies, Education, Management or a related field.
• Several years of experience in managing family or community development services.
• Experience with program development, community engagement, and stakeholder outreach.

Responsibilities

• Provide leadership to ECCCP team and oversee program activities.
• Connect families to child care resources and communicate its importance.
• Liaise with MFS and other teams to mobilize support for military families.
• Oversee activities that help families cope with relocations, deployments and transitions.

Skills

Client focus

Organizational knowledge

Communication

Innovation

Teamwork

Leadership

Education

Bachelor's degree in Community Development, Family Studies, Education, Management or a related field

Job description

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events. Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services. As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

Under the direction of a Senior Manager, Military Family Services, the Program Support Manager will be responsible for providing leadership to a team within the Enhanced CAF Child Care Program (ECCCP) team. This is not a typical job, it’s a chance to shape the future for military families. If you're interested in leading people and activities aimed at supporting military families, specifically in relation to increasing their access of critical services such as child care, and have a drive for work that directly impacts families, we want you on our team. You will play a key role in connecting families to resources, helping tell the story of why access to child care matters and liaise and engage with your team and other teams within MFS and CFMWS to mobilize a network of support required to enhance the operational readiness of military members and the well‑being of their families. You will oversee activities aimed to support families through military challenges like relocations, deployments and transitions, specifically in relation to increasing their access of critical services such as child care. The successful candidate will bring several years’ experience in managing programs and people, and working in program development and community engagement, communications, outreach and stakeholder engagement initiatives. Your work will directly impact military families and help increase access to child care and make resources more accessible while working in a dynamic environment that values collaboration, community, and making an impact.

Qualifications Needed

Education, Certifications and Licenses

Bachelor's degree in Community Development, Family Studies, Education, Management or a related field, AND several years of experience in managing family or community development services

Experience

• In working with a cross-section of the community
• In developing, implementing and overseeing family related programs
• In measuring and analyzing service performance
• In personnel administration
• In project management
• In planning and conducting presentations, workshops and briefing sessions
• In contract negotiations and administration
• In developing, applying, interpreting policies and procedures
• In non-violent crisis intervention, an asset

Competencies, Skills And Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Language Requirements

• Bilingual (English and French) Essential
• Reading: Advanced
• Writing: Functional
• Oral: Advanced

Benefits Available

• Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.
• Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.
• Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
• Learning and Development: Tuition Reimbursement Program, online learning opportunities including a LinkedIn Learning subscription and second language training.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

Other Information

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager. Required to work some evenings and weekend events. Some travel required. This is a temporary position with an anticipated start date of November 16, 2026 and end date of October 31, 2030. As part of the selection process, the successful candidate must successfully complete a Reliability status security screening.

START DATE

November 16, 2026

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported.We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Ontario