Program Supervisor, Commercial Operations

Toronto Community Housing Corp.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Toronto Community Housing seeks a Program Supervisor for Commercial Operations. This role includes coordinating maintenance for retail units, managing capital projects, and liaising with tenants. Ideal candidates will have substantial experience in facilities management, strong negotiation skills, and proficiency in project management tools. Join us to make a meaningful impact in our community and enjoy comprehensive benefits including competitive wages, vacation time, and training support.

Benefits

Paid annual vacation days

Defined benefit pension plan with employer matching

Health and dental benefits

Training and development programs

Fitness membership discount

Qualifications

• Minimum five years’ experience in commercial property/facilities management required.
• Strong advanced skills in computer applications such as Excel and Word.
• Possesses excellent communication and customer service skills.

Responsibilities

• Oversee maintenance and operation activities related to the commercial portfolio.
• Manage communications and progress updates regarding commercial operations.
• Assist in planning and delivery of capital projects related to property management.

Skills

Negotiating

Problem Solving

Communication

Customer Service

Organizational Skills

Education

Post-secondary education in facilities/property management

Trade certificate after apprenticeship

Certificate in Facilities/Property Management

Project Management certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Project

Job description

What we offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Three weeks paid annual vacation days, increasing with years of service;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

Make a difference

Toronto Community Housing iscurrently searching for a Program Supervisor, Commercial Operations, to join our team. In this role, you will be responsible for coordinating the day-to-day operations and maintenance/repair needs for a portfolio of approximately 180- 200 retail units with an estimated 600,000 square foot commercial area, approximately 180 building roof top rentals for wireless equipment, corporate offices, cable and phone services provided by third parties, various multi-media ventures on TCHC buildings, and various agency spaces (commercial and exclusive use of Non-Residential spaces). This position is also responsible for project management and delivery of capital and maintenance jobs within the corporate and commercial portfolio, as required.

If you can see yourself working in a fast-paced environment where you can really make a difference, Toronto Community Housing is the place for you!

What you’ll do

Oversee maintenance and operation activities related to commercial portfolio:

• Monitor needs and works with Dispatch to ensure proper vendor is assigned to work
• Inspect and sign-off on all planned and unplanned work completed by vendors; sign-off on all related invoices
• Conduct building/site inspections (commercial/retail units and rooftop sites), investigate problems, estimate costs and recommend corrective measures
• Provide recommendations in maintaining building envelope and systems that are captured in development of the operating and capital budgets
• Oversee communication: scheduling, providing progress updates, following up on work activities when necessary, etc.

Commercial Operations Liaison:

• Assess tenants’ requests and respond to their inquiries based on obligations outlined in their lease agreements
• Act as primary contact for commercial operations and maintenance issues
• Mitigate risks to clients’ assets through establishment of proven service standards
• Assist staff and clients in providing business operation performance reports
• Maintain quality assurance standards
• Identify business opportunities for TCHC.

Provide support in marketing vacancies and in the lease negotiation process:

• Attend unit showings with prospective tenants and provide information on spaces as requested
• Analyze proposed designs/drawings, seek internal approvals from the Engineering team, and inspect work completed by commercial tenants
• Prepare Scope of Work, get estimates for plannedand demand jobs in accordance with the Procurement Policy & Procedures, and oversee the delivery of jobs in commercial units.

Assist in Planning & Delivery of Capital projects:

• Coordinate and inspect capital projects and tenant projects that involve units/space design, change/modification/development, and implement strategies for improvement
• Supervise multi-disciplinary vendors' pool, including performance evaluations, site inspection, service procurement and delivery strategies from concept to completion
• Coordinate with various departmentswithin TCH to successfullyimplement projects.

Rooftop wireless tenant operation and maintenance:

• Review engineereddrawings for proposed wireless equipment installation on rooftops
• Organize pre-construction meetings to check siteviability and identify any issue that may arise from the installation
• Coordinate wireless equipment installation with other general contractor workers
• Organize post-construction meetings to check if the work was done as per drawings specifications.

What you’ll need

• Post-secondary education in a discipline related to facilities/property management, construction trades, or trade certificate after apprenticeship

• Minimum five (5) years’ experience in commercial property/facilities management or a related area

• Certificate in Facilities/Property Management and/or Project Management considered an asset

• 7-10 years’ experience in commercial property/facilities management supporting a large portfolio, with project management experience preferred

• Related professional designations would be considered an asset

• Possesses strong negotiating skills and the ability to analyze and evaluate complex problems, provide solutions and recommend alternatives

• Possesses advanced skills in computer applications such as Microsoft Word, Project and Excel

• Excellent communication skills both oral and written

• Excellent organizational and time management skills

• Excellent customer service skills and experience in providing respectful service

• Ability to work in a fast-paced environment and work with a diverse set of internal and external stakeholders, including tenants, management, and staff

• Ability to handle multiple projects with competing deadlines

• Able to travel as required

• Requires a valid, non-probationary, Province of Ontario class “G” driver’s license (proof of possession and driving record will be required at time of job offer) and be able to obtain City Driver Permit.

What's next

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

NDS