Program Supervisor, Building Security Systems

TCHC; Toronto; Hybrid; CAD 90,000 - 99,000; Full time

Job summary

TCHC is seeking a Program Supervisor to oversee security systems projects across residential buildings. You will coordinate design, maintenance, and demand services, guiding internal teams and external vendors to deliver secure, compliant solutions.

The role requires skilled contract administration, tender reviews, budget oversight, and strong communication to stakeholders. Hybrid work is available with site time and remote planning, aligning with service delivery needs.

Qualifications

• Minimum of 3-5 years of job-related experience in contract administration, tender prep and budget planning.
• College diploma in Building Security Systems or equivalent work experience in CCTV, door access and intercom systems.
• Preference for the Canadian Accredited Security Contractor Program designation.

Responsibilities

• Plan, coordinate, implement and inspect planned, preventative and emergency maintenance and construction programs.
• Provide recommendations on operating systems, life cycle improvements and risk mitigation.
• Prepare and review service proposals (RFPs, quotes, contracts) on a 24/7 on-call basis.
• Establish client communication protocols and reporting to meet contract obligations.
• Supervise vendors, manage site inspections and delivery strategies from concept to completion.
• Coordinate with departments to implement assignments and vendor policies.

Skills

Contract administration

Tender preparation

Budget planning

Project coordination

Negotiation

Education

College diploma in Building Security Systems

Tools

Microsoft Word

Microsoft Project

Microsoft Excel

Job description

Vacancy Type: Full-time Permanent, Full-time Temporary

Salary/Hourly Range: $49.50 - $54.26 per hour

Work Details (Days/Hours): Monday – Friday, 35 hours per week

Hybrid Eligible: Yes

Affiliation: CUPE Local 79

Division and Department Facilities Management

Number of Vacancies: 9

Existing/New Job: Existing

Grade: TCHC 8

Vacancy Status: Existing Vacancy

Candidate List or Eligibility List: Candidate List

What we offer

In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Three (3) weeks paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount.

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

Are you passionate about building security systems and looking for an opportunity to work with an organization that is dedicated to improving the lives of residents from diverse backgrounds? If this sounds like your ideal career, then Toronto Community Housing is the place for you! We are searching for a collaborative and strategic team player who enjoys working in a dynamic and energetic environment. In this role, you will get to work with internal and external partners to manage security system-related projects in residential buildings.

The Program Supervisor will administer, coordinate, design and deliver demand and maintenance services/solutions to clients. The Security Systems unit within the Smart Buildings and Energy Management group is responsible for all planned and demand repairs to the building security systems throughout TCHC’s portfolio.

What you’ll do

• Plan, coordinate, implementand inspectplanned, preventative and emergency maintenance and construction programs
• Providerecommendationin assessing operating systems by replacing/extending life cycle and/or reducing/mitigating potential damages in life cycle of building components
• Prepare, evaluateand executeservice proposals(e.g. RFP, quote, contract review, etc.) of construction, preventative, and demand service requests for clients on an on-call 24/7 basis
• Establishclient communication protocols, financial reporting mechanisms, progress updates, scheduling and work activities to meet/exceed contract obligations
• Mitigaterisks to client’s assets through establishment of proven service standardsAssiststaff and clients in providing business operation performance reports
• Maintainquality assurance standards
• Supervisemulti-disciplinary vendors’ pool, including performance evaluations, site inspection, service procurement and delivery strategies from concept to completion
• Coordinate with various departments within TCH to successfully implement assignments
• Recommend, implementand evaluatecorporate vendor management policies and procedures
• Supervise, mentor, trainand directunionized service and administrative staff
• Coordinateall aspects of service delivery and staff deployment
• Managestaff’s attendance including vacation requests, payroll input and monitoring of staffing capacity (shifts, on call, call-out schedules, etc.)
• Coordinatewith Human Resources and respective Unions to handle conflict resolution and grievances
• Participatein Joint Health and Safety Committee (JHSC) meetings and/or other committees as required
• Participatein Health and Safety compliance, workplace accident and injury investigations and reporting
• Manageongoing project communication to all parties including progress meetings and presentations to stakeholders.
• Prepareand/or reviewproject budgets including profit projections, tracking, adjusting and reporting on profits and costs anomalies, and reconciling costs for quarter/year end
• Provideand recommendapproaches on program /project budgets to Program Manager or designate

What you’ll need

• Minimum of 3-5years of job-related experience including extensive technical and legislative knowledge and experience in contract administration, tender preparation, and development and monitoring of budget plans.
• College diploma in related technical field (Building Security Systems) or equivalent work experience in CCTV, Door Access and Intercom systems.
• Preference will be given to candidates possessing professional designation of Canadian Accredited Security Contractor Program
• Ability to work on small to large scale projects and multiple projects within a program-based environment
• Sound working knowledge of Occupational Health and Safety Act, Residential Tenancies Act, Ontario Building Code, Fire Code, local By-Laws and other related legislation
• Experience supervising unionized staff would be considered an asset
• Possesses strong negotiating skills and the ability to analyze and evaluate complex problems provide solutions and recommend alternatives
• Possesses advanced skills in computer applications such use of Microsoft Word, Project and Excel
• Excellent communication skills both oral and written
• Excellent customer service skills and experience in providing respectful service

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.