Dispatcher - Eligibility List

Toronto Community Housing; Toronto; On-site; CAD 76,000 - 79,000; Full time

Benefits offered by this job

Vacation days

Health benefits

Pension OMERS

Tuition reimbursement

Job summary

Toronto Community Housing is seeking a Dispatcher to support the Community Safety Unit in Toronto. You will receive calls, determine responses, and coordinate with police, fire, and ambulance as needed to ensure rapid and safe outcomes.

The role emphasizes strong customer service, ability to work rotating shifts, and maintaining security clearances while using dispatch systems and reporting tools.

Qualifications

• OSSD or equivalent required.
• Flexible shifts including days, evenings, nights and holidays.
• Post-secondary education in Public Safety is an asset.
• Experience in emergency communications is a plus.

Responsibilities

• Receive calls from the public, tenants, and stakeholders and determine the appropriate response or referral.
• Provide exceptional customer service to all callers.
• Dispatch personnel to sites requiring service.
• Enter available officers into the system and monitor their whereabouts while on duty in the field.

Skills

Customer service

Communication

Dispatch experience

Crisis management

Education

OSSD or equivalent

Tools

Niche RMS

Hexagon CAD

Excel

Word

Job description

About Toronto Community Housing Corporation

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race. We are an essential part of the City of Toronto's fabric and social system. Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Vacancy Type

Full-time Temporary

Hourly Range

$36.69 - $38.01/hour

Work Details (Days/Hours)

Rotating 12-hour shifts: Day, Afternoon, Evening and Nights; Including evenings and weekends; 42 hours per week.

Hybrid Eligible

No

Affiliation

OPSEU Local 529

Division and Department

Community Safety Unit

Location:

90 Wildcat Road

Number Of Vacancies

Various

Existing/New Job

Existing

Grade

SEC1

Vacancy Status

Existing

Candidate List Or Eligibility List

Eligibility List

What We Offer

In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Three (3) weeks paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year.
• Fitness membership discount;

Make a difference

Please Note: An Eligibility List will be created from this competition and will be in effect for up to one (1) year for any future Temporary and Permanent Dispatcher positions that may become available. To learn more about the Community Safety Unit Recruitment, please visit our Community Safety Unit Career Page. Are you looking for a career that can make a difference in lives of residents of Toronto? If so, we are searching for dedicated and passionate individuals to join Toronto Community Housing’s Community Safety Unit. This integral unit provides a full range of special constable services in a social setting that supports a community development approach to safety.

What You’ll Do

• Receive calls from the public, tenants, and stakeholders and determine the appropriate response or referral
• Provide exceptional customer service to all callers
• Apply dispatch skills and techniques in a high stress environment, dealing with a variety of call types and emergency situations
• Initiate Police, Fire and Ambulance response when appropriate
• Dispatch Special Constables, Community Patrol Officers, Parking Enforcement Officers, and contract Security to TCH sites requiring service
• Enter available officers into the system and monitor their whereabouts while on duty in the field to ensure effective communication is maintained at all times
• Record, document and maintain sensitive and confidential information within a law enforcement records management systems
• Promote customer service in the dispatch center by responding to calls using telephone and two way radio systems;
• Conduct Canadian Police Information Centre (CPIC) checks for persons and/or vehicles under investigation;
• Other related duties as assigned;

What You’ll Need

• Ontario Secondary School Diploma (OSSD) or academic equivalent (minimum)
• Must be willing and able to work varying shifts (including days, afternoons, evenings and nights) 7 days a week including statutory holidays
• Post-Secondary education in Law, Public Safety or Emergency Communications is an asset
• Strong understanding of customer service principles
• APCO Certificate considered an asset
• Proven track record delivering a positive customer service experience to all callers
• Working knowledge of Niche RMS considered an asset
• Working knowledge of Hexagon CAD considered an asset
• Ability to input and manipulate data using word processing and spreadsheet software (i.e. Excel and Word) to update and maintain security and dispatch records
• Accurate and efficient keyboarding skills
• Experience dealing directly with stakeholders where timeliness of decisions are critical (I.e. In Police, emergency services, logistics field, etc.) is considered an asset
• Ability to utilize crisis intervention skills to obtain information in emergencies and to dispatch security personnel
• Demonstrated knowledge of how to operate a telephone switchboard, a two-way radio and communication systems
• Familiarity with or the ability to learn specific radio call signs and phonic alphabet
• Excellent verbal communication and interpersonal skills to liaise with tenants, police, fire, ambulance, and co-workers
• Demonstrated judgment to assess situations and respond appropriately
• Ability to establish priority of responses in a high-volume and time-sensitive environment
• Good listening skills and a commitment to providing excellent customer service
• Ability and sensitivity in providing respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability)
• Ability to report detailed information accurately and deal with confidential information
• Good time management skills
• Ability to work within a team environment
• Ability to work varying shifts and flexibility to be re-assigned as necessary
• Familiarity and the ability to learn the Criminal Code of Canada, Trespass to Property Act, Liquor License Act, Mental Health Act and the Residential Tenancies Act is an asset
• Possess and maintain full security and police clearance including fingerprinting and personal background checks throughout employment (Further police clearance and Level 4 background checks during the duration of the eligibility list may be required for further consideration).

What’s Next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks. Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

PLEASE NOTE - A police background check will be required (which includes a fingerprinting check).

INDS

Thank you for your interest in Toronto Community Housing

We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key!

Once you have submitted your application successfully, you will receive a confirmation email. We encourage you to check out our careers page often, as new opportunities become available on a regular basis.

Our commitment to equity, diversity and inclusion

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live. In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at [e-mail].

Accessibility for applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at [e-mail] or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre-screening questions to assist in the screening process.