Security Site Supervisor - Corporate

Securitas Canada; Toronto; On-site; CAD 39,000 - 44,000; Full time

Job summary

Securitas Canada is seeking an experienced Security Supervisor to lead the onsite security team in Downtown Toronto. The role requires overseeing daily operations, staff coordination, and adherence to post orders and client standards.

A valid Ontario Security Guard license with First Aid/CPR is required, along with supervisory experience. The position offers a daytime shift, with a pay rate of $29.25/hr, and a focus on performance metrics, training, and continuous process improvements within a

Qualifications

• Valid Ontario Security Guard License and First Aid/CPR certification (or willingness to obtain).
• Minimum 4 years of supervisory experience in a security environment.
• Knowledge of Ontario legislation, regulations, and industry standards affecting property protection and security services.
• Working knowledge of security operations including access control, patrols, CCTV, and emergency response.
• Strong analytical, organizational, and problem-solving skills with ability to prioritize demands.
• Proficiency with Microsoft Office applications and security management systems.

Responsibilities

• Provide leadership, direction, coaching, and day-to-day support to onsite security team.
• Manage staff performance through observation, feedback, and development plans.
• Prepare staffing schedules and ensure posts are properly staffed.
• Review timesheets and payroll submissions; resolve discrepancies.
• Develop and update post orders, SOPs, and training materials.
• Submit security metrics and identify trends for improvement.
• Serve as liaison between security team, facilities, and customer management.
• Communicate with customer Security Manager and branch office about staffing and incidents.
• Analyze operations and incidents to identify risk-reduction opportunities.
• Lead implementation of innovative practices and technology-enabled solutions.
• Ensure onboarding and training for team members; provide coaching as needed.
• Oversee daily security operations including access control and incident response.
• Review reports for accuracy and communicate significant events to stakeholders.
• Promote compliance with policies, health and safety, and client standards.

Skills

Leadership

Supervisory experience

Analytical thinking

Communication

Prioritization

Education

Ontario Security Guard License

First Aid & CPR Certification

Smart Service Certification

Tools

Microsoft Office

Security management systems

Job description

Securitas Canada Limited is one of Canada's largest providers of security services and a leader within our industry. Over 8,000 employees provide security services to thousands of public and private customers, large and small, across all sectors and verticals. Securitas is the second largest provider of security services globally. We have business operations in 45 markets and capabilities spanning from guarding to tech-enables security. We provide Integrated Guarding, Remote Guarding, Mobile Guarding, Onsite Guarding, Investigative Services and Technology Services.

We are seeking an experienced Security Supervisor to join our team in Toronto, Ontario.

We value diversity and inclusion and encourage all qualified people to apply.

This position is for an active open vacancy. Posting will be removed once filled.

Position Overview

Position: Security Supervisor

Pay Rate: $29.25/hr

Location: Downtown Toronto (Richmond and York)

Shift timings: Day Shift

RESPONSIBILITIES:

• Provide visible leadership, direction, coaching, and day-to-day support to the onsite security team, fostering accountability, professionalism, collaboration, and consistent service delivery.
• Manage employee performance through regular observation, feedback, recognition, corrective action, and documented development plans, escalating concerns when appropriate.
• Prepare and maintain staffing schedules, manage shift coverage, approve time-off requests, and respond promptly to absences or operational changes to ensure all posts are properly staffed.
• Review timesheets, attendance records, overtime, and payroll submissions for completeness and accuracy; resolve discrepancies within required deadlines.
• Develop, review, and update post orders, standard operating procedures, emergency instructions, and site-specific training materials to reflect current risks and operational requirements.
• Track, validate, and submit monthly and quarterly security metrics, identifying trends, service gaps, and opportunities for improvement.
• Serve as the primary liaison between the security team, facility departments, site leadership, contractors, emergency services, and the Security Manager.
• Maintain timely, professional, and appropriate communication with the customer’s Security Manager and the branch office regarding staffing, operational issues, incidents, performance concerns, and required follow-up actions.
• Conduct proactive analysis of security operations, incidents, staffing, patrols, access control, and service delivery, recommending practical risk-reduction and efficiency improvements.
• Lead the development and implementation of innovative practices, technology-enabled solutions, and operational improvements that strengthen security performance and customer service.
• Ensure team members receive effective onboarding, site training, refresher training, and competency assessments; provide immediate coaching and remediation when required.
• Oversee daily security operations, including access control, patrols, incident response, specified investigations, reporting, and escalation in accordance with post orders and client requirements.
• Review incident and shift reports for accuracy, quality, and timely completion, and communicate significant events, risks, and follow-up actions to appropriate stakeholders.
• Promote compliance with company and customer policies, health and safety requirements, regulatory obligations, and client standards while working effectively across diverse teams and cultures.

QUALIFICATIONS:

• Valid Ontario Security Guard License and valid First Aid and CPR certification and Smart Service Certification or be willing to obtain.
• Minimum 4 years of supervisory experience in a security environment.
• Demonstrated knowledge of applicable Ontario legislation, regulations, industry standards, and regulatory requirements affecting property protection and the delivery of security guard services.
• Working knowledge of security operations, including access control, patrols, alarm and CCTV monitoring, emergency response, incident management, workplace violence prevention, investigations within assigned authority, and protection of people and property.
• Demonstrated analytical, organizational, and problem-solving skills, with the ability to prioritize competing demands, exercise sound judgment, maintain confidentiality, and follow issues through to resolution.
• Proficiency with Microsoft Office applications and electronic workforce, reporting, and security management systems.

Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, aboriginal people, visible minorities and persons with disabilities. Accommodation is available for applicants with disabilities throughout the recruitment process.

Thank you to all that apply. Those selected for an interview will be contacted.

Securitas Canada does not ask for money or bank account or other sensitive financial information upfront or within job ads, including public job boards during the application process.

Further information about the Company: www.securitas.ca

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