Program Operations Lead, Academic Administration

University of Ottawa; Ottawa; On-site; CAD 66,000 - 90,000; Full time

Job summary

The University of Ottawa, Faculty of Social Sciences, is seeking an experienced administrator to support the School of Psychology's programs and operations. You will streamline administrative processes, coordinate projects, manage records, and engage with students, faculty and external partners to ensure high-quality service delivery.

In this role you will advise on academic policies, monitor regulatory compliance, and contribute to program growth through effective communication, event planning

Qualifications

• Undergraduate degree in public administration, business administration or a related field.
• Minimum three years of progressive experience in program and academic administration.
• Strong problem-solving and analytical abilities.
• Ability to make and implement decisions quickly.
• Experience coordinating multiple projects and competing priorities.
• Experience interpreting policies and regulations.
• Experience developing reports and programming documentation.
• Able to facilitate effective community consultations with diverse groups.
• Demonstrated ability to relate to and respect diverse students and faculty.
• Discretion and diplomacy.

Responsibilities

• Leads and coordinates administrative operations to support the effective delivery of program activities and initiatives.
• Develops, implements and continuously improves workflows, procedures and operational practices to enhance efficiency, service quality and student experience.
• Supports the development and implementation of new programs, partnerships, and strategic initiatives.
• Advises and supports students, faculty and staff regarding academic policies, procedures and program requirements.
• Coordinates academic administrative processes and records management, collaborates with faculty and administrative partners to support student success.
• Fosters effective stakeholder engagement and serves as a liaison between program leadership and partners.
• Develops communication strategies and materials in collaboration with marketing and communications teams.
• Monitors compliance with institutional policies, procedures and regulatory requirements.
• Coordinates financial and HR processes with Finance and related teams.
• Oversees projects, timelines and performance metrics for program enhancements.
• Plans and coordinates educational professional development and community engagement activities.

Skills

Program administration

Analytical ability

Communication skills

Project coordination

Stakeholder engagement

Education

Undergraduate degree in public administration or related field

Tools

uoCampus

Talisma

Document Manager

Calculator

Windows

Job description

The University of Ottawa, Faculty of Social Sciences, is seeking an experienced administrator to support the School of Psychology's programs and operations. You will streamline administrative processes, coordinate projects, manage records, and engage with students, faculty and external partners to ensure high-quality service delivery.

In this role you will advise on academic policies, monitor regulatory compliance, and contribute to program growth through effective communication, event planning