Program Manager - YHP

E4C; Edmonton; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

4 weeks vacation + 10 paid sick days

Robust Benefits Package

EFAP

Health Spending Account (HSA)

RRSP Matching

Professional Development Opportunities

Job summary

e4c is seeking a Program Manager to lead the Youth Housing Program for youth aged 13–17 with complex needs. You will ensure safe, consistent, trauma-informed care across homes, oversee staff development, and strengthen partnerships with community organizations.

You will manage service delivery against contractual requirements, monitor outcomes, support youth safety, belonging and development, and coordinate budgets, reporting, and quality improvement initiatives.

Qualifications

• 7+ years of experience working with marginalized, high-risk, and vulnerable youth populations, including youth experiencing addiction, poverty, mental health challenges, trauma, and complex barriers.
• 5+ years of management experience, including staff leadership, program management, project start-up and expansion, and service innovation.
• 3+ years of experience working with First Nations populations.
• Proven ability to apply relationship-based, harm reduction, resiliency, trauma-informed, and solution-focused practices.
• Experience leading youth-centred, outcome-based services, including individualized care and safety planning, outcome measurement, quality improvement, and translating program and funder commitments into practice.
• Experience with budget management, accreditation standards, program evaluations, contractual requirements, and facility management.
• Proficiency in Microsoft Outlook, Word, Excel, database applications, and general computer operations.

Responsibilities

• Lead the operational cycle and service delivery of the Youth Housing Program, ensuring program models, contractual commitments, and established outcomes are consistently implemented across all homes.
• Develop and implement frameworks, processes, and initiatives that support quality programming, best practices, service consistency, and continuous improvement.
• Build and maintain partnerships with community organizations and e4c programs to strengthen service delivery, enhance internal capacity, and reduce barriers for youth.
• Ensure youth receive individualized, relationship-based, trauma-responsive, and culturally responsive care that promotes safety, stability, well-being, development, belonging, and meaningful connections.
• Oversee individualized care, wellness, safety, and transition planning, ensuring youth voice, choice, strengths, identity, and goals are reflected throughout the youth journey.
• Monitor youth progress and outcomes through care plans, feedback, documentation, and established measures, ensuring youth have access to appropriate health, education, recreation, life skills, cultural, and community supports.
• Lead recruitment, onboarding, training, coaching, development, and performance management to build an engaged, accountable, and high-performing team; ensure Site Managers and program leaders effectively translate program expectations into frontline practice.
• Oversee program safety, risk management, harm reduction, and critical incident response, ensuring appropriate follow-up, corrective action, staff support, and compliance with applicable licensing, accreditation, and safety standards.
• Ensure contractual, funder, documentation, reporting, and accountability requirements are met, using program data, youth feedback, outcome measures, and incident trends to evaluate performance and identify opportunities for improvement.
• Manage program budgets and financial performance, facilitate program management meetings, support planning and reporting, and ensure resources are aligned with program priorities and objectives.

Skills

Leadership and staff development

Trauma-informed care

Harm reduction

Relationship-based approach

Cultural competence

Education

Degree or diploma in Social Work, Child and Youth Care, Nursing, Education, Human Services, or a related field

Equivalent combinations of education and experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Database applications

Job description

e4c journeys with people as they shape the lives they envision, building resources, relationships, and belonging in the communities they call home. Guided by our vision of a community where every person has the opportunity to live with dignity, belonging, and purpose, we deliver person-led, collaborative, and evidence-informed services that strengthen individuals, families, and communities. Rooted in our core values of courage, compassion, connection, and commitment, we are dedicated to creating lasting opportunities and meaningful community impact.

Position Summary

The Youth Housing Program provides Community Group Care for youth aged 13–17 with complex needs, offering trauma-informed, developmentally responsive, and relational care in a safe and supportive environment.

The Program Manager provides leadership and oversight for Youth Housing Services, ensuring safe, consistent, and quality service delivery while supporting positive outcomes for youth. The role leads and develops staff, oversees program operations, strengthens internal and community partnerships, and responds to emerging service needs. The Program Manager ensures the program meets established outcomes, contractual requirements, quality standards, and organizational expectations while supporting youth safety and stability, well-being and development, family and community connections, cultural belonging, youth voice, and progress toward individualized goals.

Key Responsibilities

• Lead the operational cycle and service delivery of the Youth Housing Program, ensuring program models, contractual commitments, and established outcomes are consistently implemented across all homes.
• Develop and implement frameworks, processes, and initiatives that support quality programming, best practices, service consistency, and continuous improvement.
• Build and maintain partnerships with community organizations and e4c programs to strengthen service delivery, enhance internal capacity, and reduce barriers for youth.
• Ensure youth receive individualized, relationship-based, trauma-responsive, and culturally responsive care that promotes safety, stability, well-being, development, belonging, and meaningful connections.
• Oversee individualized care, wellness, safety, and transition planning, ensuring youth voice, choice, strengths, identity, and goals are reflected throughout the youth journey.
• Monitor youth progress and outcomes through care plans, feedback, documentation, and established measures, ensuring youth have access to appropriate health, education, recreation, life skills, cultural, and community supports.
• Lead recruitment, onboarding, training, coaching, development, and performance management to build an engaged, accountable, and high-performing team; ensure Site Managers and program leaders effectively translate program expectations into frontline practice.
• Oversee program safety, risk management, harm reduction, and critical incident response, ensuring appropriate follow-up, corrective action, staff support, and compliance with applicable licensing, accreditation, and safety standards.
• Ensure contractual, funder, documentation, reporting, and accountability requirements are met, using program data, youth feedback, outcome measures, and incident trends to evaluate performance and identify opportunities for improvement.
• Manage program budgets and financial performance, facilitate program management meetings, support planning and reporting, and ensure resources are aligned with program priorities and objectives.

Qualifications

Education

• Degree or diploma in Social Work, Child and Youth Care, Nursing, Education, Human Services, or a related field.
• Equivalent combinations of education and experience may be considered.

Certification

• Standard First Aid and CPR (with child care)
• Valid Class 5 Driver's License and vehicle
• Proof of vehicle insurance (min. $2 million liability), registration and 3-year drivers abstract.
• Harm Reduction
• De-escalation and non-violent crisis intervention

Experience

• 7+ years of experience working with marginalized, high-risk, and vulnerable youth populations, including youth experiencing addiction, poverty, mental health challenges, trauma, and complex barriers.
• 5+ years of management experience, including staff leadership, program management, project start-up and expansion, and service innovation.
• 3+ years of experience working with First Nations populations.
• Proven ability to apply relationship-based, harm reduction, resiliency, trauma-informed, and solution-focused practices.
• Experience leading youth-centred, outcome-based services, including individualized care and safety planning, outcome measurement, quality improvement, and translating program and funder commitments into practice.
• Experience with budget management, accreditation standards, program evaluations, contractual requirements, and facility management.
• Proficiency in Microsoft Outlook, Word, Excel, database applications, and general computer operations.

Compensation and Benefits

• Competitive Salary: Commensurate with experience
• 4 weeks vacation + 10 paid sick days
• Robust Benefits Package
• Employee Family Assistance Program (EFAP)
• Health Spending Account (HSA)
• RRSP Matching
• Professional Development Opportunities

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.