Program Manager, National Accounts

Securitas Technology Corporation; Canada; Remote; CAD 85,000 - 95,000; Full time

Benefits offered by this job

Full benefits from Day 1

Retirement plans from Day 1

Short/Long term disability

Paid vacation and holidays

Educational assistance

Company training program

Exceptional growth opportunities

Flexible work arrangements

Job summary

Securitas Technology Canada, a division of Securitas AB, is seeking a Senior Program Manager for National/Key Accounts in Canada. You will manage service performance, coordinate issue resolution and lead governance reviews to align delivery with commitments.

You will drive account growth through renewals, negotiations, and cross-functional collaboration, while building strong executive relationships and delivering customer outcomes across multiple projects.

Qualifications

• 10+ years of experience in Program Management, Strategic Account Management, Customer Success, Service Delivery, or Operations Leadership.
• Proven experience managing National, Global, or Strategic Accounts.
• Experience leading governance reviews, executive customer engagement, and strategic planning initiatives.
• Demonstrated ability to lead cross-functional teams and influence stakeholders without direct authority.
• Excellent communication, presentation, and relationship-building skills.

Responsibilities

• Manage service performance for assigned National/Key Accounts and coordinate issue resolution.
• Assist with contract renewals, negotiations, profitability goals, and expanding customer relationships.
• Lead governance reviews and cross-functional program governance with internal stakeholders.
• Drive customer outcomes by coordinating issue resolution and managing delivery milestones.
• Serve as point of contact for customer concerns and ensure timely resolution.
• Collaborate with District Managers and Directors on reporting and improvement initiatives.
• Monitor delivery progress against commitments and identify risks to timelines or budgets.
• Lead program-level customer meetings and governance reviews across multiple projects.
• Develop and update best practices, processes, and support procedures.
• Gather formal customer feedback to continuously improve service quality.

Skills

Cross-functional leadership

Strategic account management

Executive stakeholder engagement

Account governance

Relationship building

Job description

Salary Range: $85,000.00 To $95,000.00 Annually

Securitas Technology Canada is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. Securitas Technology Canada offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Essential Functions:

• Support assigned National/Key Accounts by managing service performance, coordinating issue resolution, and ensuring customer satisfaction.
• Assist with contract renewals, negotiations, account profitability goals, and identifying opportunities to expand customer relationships.
• Lead cross-functional program governance by partnering with internal stakeholders to review account performance, customer commitments, delivery progress, risks, and strategic initiatives.
• Drive customer outcomes by coordinating issue resolution, escalating risks, removing delivery obstacles, and holding teams accountable to service expectations and implementation milestones.
• Serve as a point of contact for customer concerns, ensuring timely and effective resolution.
• Collaborate with District Managers and Directors to align on reporting, performance improvement initiatives, and strategies to support customer success.
• Monitor delivery progress against customer commitments and proactively identify risks that may impact timelines, budgets, or deliverables.
• Lead program-level customer meetings and governance reviews to align stakeholders on deployment schedules, dependencies, responsibilities, and delivery commitments across multiple projects.
• Develop and update best practices, processes, and support procedures.
• Gather and act on formal customer feedback to continuously improve service quality.

Job Requirements:

• 10+ years of experience in Program Management, Strategic Account Management, Customer Success, Service Delivery, or Operations Leadership.
• Proven experience managing National, Global, or Strategic Accounts.
• Experience leading governance reviews, executive customer engagement, and strategic planning initiatives.
• Demonstrated ability to lead cross-functional teams and influence stakeholders without direct authority.
• Excellent communication, presentation, and relationship-building skills.
• Strong understanding of security technology solutions and service delivery environments.
• Customer-focused mindset with experience driving satisfaction, retention, and account growth.
• Highly organized with the ability to balance multiple priorities, customer programs, and deadlines simultaneously.
• Experience managing customer escalations and driving resolution across multiple functional teams.
• Skilled at identifying risks, driving accountability, and coordinating issue resolution across diverse stakeholder groups.
• Ability to work independently with minimal supervision.
• Highly competitive salary
• Flexible Work Arrangements
• Full Benefits as of Day 1
• Retirement Plans as of Day 1
• Short Term and Long Term Disability
• Paid vacation, holiday
• Educational Assistance
• Company Training Program
• Exceptional growth opportunities

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