Service Coordinator

Securitas Technology Corporation; Port Coquitlam; On-site; CAD 59,000 - 65,000; Full time

Benefits offered by this job

Retirement savings plan

Short-term disability coverage

Long-term disability coverage

Educational assistance program

Exceptional career growth opportunity

Job summary

Securitas Technology Canada is seeking a Service Coordinator to support the Service Manager and branch staff with a range of administrative duties, including scheduling technicians, managing vendor and subcontractor relationships, and processing invoices.

The role also involves preparing reports, coordinating travel, and assisting with customer complaints, with retirement savings plans and disability coverage available from day one.

Responsibilities

• Schedule service technicians for service requests and fire inspections.
• Provide status updates to customers and schedule service calls.
• Communicate with service technicians on-site and while traveling.

Tools

SAP

Astea

Job description

Salary Range: $59,000.00 To $65,000.00 Annually

Securitas Technology Canada is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. Securitas Technology Canada ffers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets

The Service Coordinator supports the Service Manager and/or Service Supervisor, as well as branch personnel, in carrying out assigned administrative duties, including but not limited to: establishing first contact with customers, scheduling technicians, managing vendor and subcontractor relationships, ordering job-site materials, maintaining warehouse inventory, generating and processing invoices, handling customer calls, assisting with customer complaint resolution, preparing reports, and coordinating travel arrangements. The Service Coordinator reports to the Service Manager or Operations Manager.

Job Responsibilities

• Work with Dispatch to schedule service technicians for service requests and fire inspections.
• Work closely with customers to schedule service calls, answer questions, and provide status updates.
• Communicate daily with service technicians, providing support both on-site and while traveling.
• Manage vendor and subcontractor relationships, ensuring timelines, project accuracy, and project budgets are maintained.
• Order job-site materials and monitor supplier deliveries, including creating purchase orders through the SAP system.
• Maintain accurate inventory records and ensure accountability for products stored in the warehouse.
• Receive materials from suppliers, unpack shipments, and place items in the appropriate warehouse locations.
• Allocate receipts to the appropriate jobs and accurately file documentation in job files using the Astea system.
• Provide progress reports on service activities and task status to the Service Manager.
• Work with appropriate personnel to ensure purchase orders contain accurate information and invoices are processed in a timely and accurate manner.
• Communicate with the appropriate departments regarding customer complaints that may result in product issues, billing concerns, non-conformances, customer dissatisfaction, or significant product failures.
• Collect, summarize, and prepare data for key statistical and operational reports.
• Manage inquiries from customers, employees, vendors, and other stakeholders.
• Assist in resolving issues or direct inquiries to the appropriate person or department.
• Maintain correspondence files and other related records.
• Draft written responses to routine correspondence and inquiries.
• Assist with the preparation of presentations and review materials.
• Perform other administrative duties as assigned in support of branch management and staff.
• Retirement savings plans available on Day One
• Short-term and long-term disability coverage
• Educational assistance program
• Exceptional career growth opportunities