Program Manager - Infrastructure Program

Socket.dev; Vancouver; Hybrid; CAD 100,000 - 117,000; Full time

Job summary

Canadian Blood Services is seeking a Regular, full-time Program Manager to join the Infrastructure Program within the Network & Collections Transformation team. You will plan, manage, and deliver new facilities with validated systems, ensuring regulatory licenses are in place.

Lead a small team across several concurrent initiatives, develop program dashboards, and support governance for national design standards.

Qualifications

• - Bachelor’s degree in business, engineering, science or equivalent.
• - 7+ years experience managing complex projects with large teams, budgets, and multiple stakeholders at an executive level.
• - Training in project management such as PRINCE2, PMP, or Agile Scrum is an asset.
• - Project Management Certification such as PMP or PRINCE2 is an asset.
• - Subject matter expertise relevant to IT, quality, science, or engineering projects.
• - Experience with process change in a unionized environment is an asset.
• - Ability to present to executives and manage competing priorities.

Responsibilities

• Lead and participate in the delivery of multiple multi-year projects within cost and time parameters.
• Coach and direct project team members to stay engaged and aligned with the plan.
• Develop dashboards, roadmaps, and governance structures for program planning and reporting.
• Establish governance and operational structures for national design standards.
• Identify risks, implement mitigations, and communicate status to leadership.

Skills

Project management

Leadership

Stakeholder management

Communication

Risk management

Change management

Team coordination

Governance

Decision making

Education

Bachelor’s degree

PRINCE2

PMP

Agile Scrum Master

Tools

Microsoft Project

Power BI

Job description

This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.

Job posting ID: 9216

Employment status: Regular full-time

Classification: MGMT
Salary/Rate of pay: $99,600 - 117,200

Application deadline: 2026-09-29

Application requirements

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the Role

Canadian Blood Services is looking for aRegular, full-time Program Manager to join the Infrastructure Programwithin the Network & Collections Transformation team.

In this role, you will be responsible for planning, managing, and supporting the delivery of new, operationally ready facilities with validated systems and equipment, and with appropriate regulatory approvals and licenses in place. You will play an integral role by leading a small team implementing multiple concurrent initiatives; developing and implementing program dashboards, roadmaps and other materials to support long-term program planning and corporate reporting; and supporting the establishment of governance and operational structures related to national design standards.

Formula for Success

• Leveraging your project and program management experience, you will lead or participate in the delivery of several multi-year projects according to established cost and time parameters, where stakeholder management and change management are critical considerations.
• Utilizing your collaboration skills, you will work with multiple teams and steering committees, while leveraging your leadership and engagement skills to oversee, support and direct project team members in staying engaged with the plan and effectively accomplishing the goals and objectives of the projects being delivered.
• Drawing on your leadership experience, you will monitor implementation activities, including those related to equipment device ordering, validation and deployment, provide regular status updates to all key partners and leadership, and identify opportunities for process improvement and program maturation.
• Drawing on your decision-making expertise, you will make decisions that impact project deliverables, costs, and timelines, which will impact other business areas.
• Your risk management expertise will be utilized to identify, monitor, and mitigate substantial risks, with implications beyond the project.
• Utilizing your communication and teamwork skills, you will intervene in sensitive or complex stakeholder communications, remove barriers, and facilitate change management.
• Drawing on your management experience, you will develop and implement new tools, templates, dashboards and other technologies to support the program.

Desired Education and Skills

• Bachelor’s degree in business, engineering, science or equivalent.
• 7+ years experience managing complex projects with large teams, budgets, and multiple stakeholders at an executive level.
• Completed training in project management such as PRINCE2, PMP, or Agile Scrum Master is an asset.
• Project Management Certification such as PMP or PRINCE2 is an asset.
• Subject matter expertise relevant to the nature of the projects assigned (i.e., IT, quality, science, engineering, etc.)
• Experience managing new product or process introduction in the regulated environment is an asset.
• Experience managing and implementing process change within a unionized workforce environment is an asset.
• Experience navigating competing priorities and deadlines on complex or sensitive projects, including developing and maintaining project documents and presenting in an executive setting.
• Experience in Agile teams is an asset.
• Experience developing and maintaining project documents and presenting in an executive setting.
• Ability to build good relationships, to assign, coordinate and manage the project activities of team members.
• Proficiency with software tools including Microsoft Project Professional (MSPO), Power BI is an asset.

What You Can Expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location at least 40% of the time/2 days of the week.
• Travel may be required to attend meetings and to fulfill project commitments.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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