Program Clerk - Specialty Services

Canadian Blood Services; Winnipeg; Hybrid; CAD 32,000 - 37,000; Part time

Benefits offered by this job

Paid vacation

Health, dental & vision benefits

Defined benefit pension

Employee discounts

Wellness program

Professional resources

Job summary

Canadian Blood Services in Winnipeg, MB seeks a Regular part-time Program Clerk - Specialty Services to join the Collections team. You will support Apheresis donor clinics, recruit and book donors, and provide administrative assistance across Donor Relations and Collections.

The role requires at least one year of related experience, strong customer service, and solid computer skills (Word, Excel, SharePoint, Teams). Hybrid work with 40% onsite presence is expected at 777 William Ave.

Qualifications

• Minimum of one year related work experience
• Completion of a secondary school program
• Experience in Customer Service is required
• Experience in Recruitment or Sales would be an asset
• Effective communication and interpersonal skills; tact and discretion

Responsibilities

• Provide clerical support for Specialty Services and clinics.
• Manage and book donor appointments for the Apheresis program.
• Assist Donor Relations and Collections with administrative tasks in Specialty Services.
• Perform other related duties as required.

Skills

Customer Service

Recruitment

Sales

Communication

Interpersonal skills

Time management

MS Word

Excel

SharePoint

Teams

Education

Secondary school diploma

Job description

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work to meet the needs of our organization. Currently, employees are expected to have an in-person presence for at least 40% of their work time.

Job posting ID: 9217

Employment status: Regular part-time
Possible schedule/FTE: 0.6
Number of positions available: 1

Classification: MGEU

Salary/Rate of pay: $23.25 - $26.7300

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Regular part-time Program Clerk - Specialty Services to join our dynamic Collectionsteam in MB-Winnipeg-William Ave.

The Collectionsteam is responsible for supporting Canadian Blood Services by collecting donor blood in a safe manner to enable safe products which save lives every day. In this role, you will be responsible to provide ongoing support for specialty services including Apheresis platelets and Plasma for the Donor Relations and Collections teams.

• Drawing on your knowledge and experience in administration, you will provide a variety of clerical support and assist in the delivery of successful Apheresis donor clinics through recruitment and booking donors.
• Leveraging your excellent customer service skills, you will be responsible for managing/booking donor appointments for the Apheresis program.
• Utilizing your organizational skills and attention to detail, you will provide ongoing support for Donor Relations and Collections and general administrative assistance in Specialty Services areas.
• You will perform other related duties as required.

Desired education and skills

• Minimum of one (1) year related work experience or equivalent combination of education and experience.
• Completion of a secondary school program.
• Experience in Customer Service is required.
• Experience in Recruitment or Sales would be an asset.
• Effective communication and interpersonal skills, being able to exercise sound judgement, tact and discretion when dealing with others.
• Ability to develop and maintain professional working relationships with departmental staff, management, and donors.
• Strong organizational and time management skills, being able to manage multiple tasks and competing priorities within short timelines.
• Proficiency in the use of personal computers within a Windows operating system using Microsoft Word, Excel, Sharepoint and Teams.

What we offer you

• Paid vacation.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at 777 William Avenue, Winnipeg, Manitoba 40% of the time.
• Work schedule: 0800 - 1230 Monday to Friday. Training will be full time Monday to Friday.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.