Program Manager, FACT Team – Mental Health

Canadian Mental Health Association Toronto Branch; Toronto; On-site; CAD 78,000 - 86,000; Full time

Benefits offered by this job

HOOPP Pension Plan

Disability & Life Insurance

Work-life balance

Professional Development Funding

Job summary

CMHA Toronto, a leading community mental health agency, is hiring a Program Manager for the Flexible Assertive Community Treatment (FACT) Team. The role oversees clinical, operational, administrative, and fiscal aspects of an interdisciplinary group serving adults with serious mental illness and concurrent disorders.

Reporting to the Director of Intensive Community Support Services, you will drive quality, risk management, and partnerships to improve client outcomes and community integration.

Qualifications

• Degree in Health Sciences, Social Work, Nursing, Occupational Therapy, Psychology, Health Administration, or a related field.
• Minimum three (3) years of progressive leadership, management, or supervisory experience.
• Minimum five (5) years of experience in community mental health, healthcare, or human services.
• Experience leading interdisciplinary teams delivering recovery-oriented services to individuals with serious mental illness and concurrent disorders.
• Knowledge of recovery-oriented, trauma-informed, culturally responsive, anti-oppressive, and person-centred approaches.
• Knowledge of community mental health systems, housing, social determinants of health, and FACT or similar models.
• Knowledge of PHIPA, Health Care Consent Act, OHSA, and quality improvement practices.
• Demonstrated leadership, communication, relationship-building, budgeting, program planning, and quality improvement skills.
• Proficiency in Microsoft Office and electronic documentation systems.
• Valid Ontario Driver's Licence and access to a reliable vehicle.

Responsibilities

• Provide leadership, supervision, coaching, and performance management to an interdisciplinary FACT team.
• Ensure service delivery aligns with FACT standards and recovery-oriented practices.
• Oversee day-to-day program operations, staffing, scheduling, and resource allocation.
• Provide clinical leadership and consultation for staff on complex cases and risk management.
• Lead program planning, evaluation, accreditation, and quality improvement initiatives.
• Monitor compliance with policies, legislative requirements, and funder expectations.
• Develop and maintain partnerships with hospitals, primary care providers, housing organizations, and community agencies.
• Support budget planning, reporting, and service development initiatives.

Skills

Leadership

Communication

Budgeting

Quality improvement

Planning

Decision-making

Analytical skills

Microsoft Office

Electronic documentation

Education

Health Sciences / Social Work / Nursing / OT / Psychology / Health Administration

Tools

Microsoft Office

Electronic documentation systems

Job description

CMHA Toronto, a leading community mental health agency, is hiring a Program Manager for the Flexible Assertive Community Treatment (FACT) Team. The role oversees clinical, operational, administrative, and fiscal aspects of an interdisciplinary group serving adults with serious mental illness and concurrent disorders.

Reporting to the Director of Intensive Community Support Services, you will drive quality, risk management, and partnerships to improve client outcomes and community integration.