Manager, FACT

Canadian Mental Health Association Toronto Branch; Toronto; On-site; CAD 78,000 - 86,000; Full time

Benefits offered by this job

HOOPP Pension Plan

Disability & Life Insurance

Work-life balance

Professional Development Funding

Job summary

CMHA Toronto, a leading community mental health agency, is hiring a Program Manager for the Flexible Assertive Community Treatment (FACT) Team. The role oversees clinical, operational, administrative, and fiscal aspects of an interdisciplinary group serving adults with serious mental illness and concurrent disorders.

Reporting to the Director of Intensive Community Support Services, you will drive quality, risk management, and partnerships to improve client outcomes and community integration.

Qualifications

• Degree in Health Sciences, Social Work, Nursing, Occupational Therapy, Psychology, Health Administration, or a related field.
• Minimum three (3) years of progressive leadership, management, or supervisory experience.
• Minimum five (5) years of experience in community mental health, healthcare, or human services.
• Experience leading interdisciplinary teams delivering recovery-oriented services to individuals with serious mental illness and concurrent disorders.
• Knowledge of recovery-oriented, trauma-informed, culturally responsive, anti-oppressive, and person-centred approaches.
• Knowledge of community mental health systems, housing, social determinants of health, and FACT or similar models.
• Knowledge of PHIPA, Health Care Consent Act, OHSA, and quality improvement practices.
• Demonstrated leadership, communication, relationship-building, budgeting, program planning, and quality improvement skills.
• Proficiency in Microsoft Office and electronic documentation systems.
• Valid Ontario Driver's Licence and access to a reliable vehicle.

Responsibilities

• Provide leadership, supervision, coaching, and performance management to an interdisciplinary FACT team.
• Ensure service delivery aligns with FACT standards and recovery-oriented practices.
• Oversee day-to-day program operations, staffing, scheduling, and resource allocation.
• Provide clinical leadership and consultation for staff on complex cases and risk management.
• Lead program planning, evaluation, accreditation, and quality improvement initiatives.
• Monitor compliance with policies, legislative requirements, and funder expectations.
• Develop and maintain partnerships with hospitals, primary care providers, housing organizations, and community agencies.
• Support budget planning, reporting, and service development initiatives.

Skills

Leadership

Communication

Budgeting

Quality improvement

Planning

Decision-making

Analytical skills

Microsoft Office

Electronic documentation

Education

Health Sciences / Social Work / Nursing / OT / Psychology / Health Administration

Tools

Microsoft Office

Electronic documentation systems

Job description

Salary Range: $78,238.00 To $85,718.00 Annually

Program Manager – Flexible Assertive Community Treatment Team (Full Time Permanent)

The Role and Opportunity

CMHA Toronto is seeking an experienced and collaborative Program Manager to lead our Flexible Assertive Community Treatment (FACT) Team. Reporting to the Director, Intensive Community Support Services, the Program Manager is responsible for the clinical, operational, administrative, and fiscal oversight of an interdisciplinary team providing community-based mental health services to adults living with serious and persistent mental illness and concurrent disorders.

Working within a recovery-oriented, trauma-informed, culturally responsive, and person-centred framework, the Program Manager provides leadership to support high-quality service delivery, staff development, system partnerships, client safety, and continuous quality improvement. This role plays a critical part in ensuring services align with FACT principles and support individuals in achieving meaningful recovery, community integration, and quality of life.

Location: 700 Lawrence Ave. W

Hiring Salary Range : $78,238 - $85,718

Hours of Work: 35 per week

About CMHA Toronto

CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client-first , trauma informed and r ecovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community.

Key Responsibilities

• Provide leadership, supervision, coaching, and performance management to an interdisciplinary FACT team, fostering a collaborative, inclusive, and high-performing work environment.
• Ensure service delivery aligns with FACT standards and principles, organizational priorities, and recovery-oriented, trauma-informed, culturally responsive, and evidence-based practices.
• Oversee day-to-day program operations, including staffing, scheduling, service planning, and resource allocation to support effective and responsive client care.
• Provide clinical leadership and consultation to support staff in managing complex client situations, risk management, crisis response, and treatment planning.
• Lead program planning, evaluation, accreditation, quality improvement, and outcome measurement initiatives to promote service excellence and continuous improvement.
• Monitor compliance with organizational policies, professional standards, legislative requirements, documentation standards, and funder expectations.
• Develop and maintain strong partnerships with hospitals, primary care providers, housing organizations, community agencies, and other stakeholders to support coordinated service delivery and system collaboration.
• Support budget planning, reporting, operational activities, and service development initiatives that enhance client outcomes and program effectiveness.
• Represent CMHA Toronto on internal and external committees, planning tables, and community initiatives as required.
• Ability to work independently, within the community working with population with complex needs

Experience & Education Required

CMHA Toronto’s ideal candidate will have:

• Degree in Health Sciences, Social Work, Nursing, Occupational Therapy, Psychology, Health Administration, or a related field; registration with a regulated profession is considered an asset.
• Minimum three (3) years of progressive leadership, management, or supervisory experience.
• Minimum five (5) years of experience in community mental health, healthcare, or human services.
• Experience leading interdisciplinary teams and supporting staff in delivering recovery-oriented services to individuals with serious mental illness and concurrent disorders.
• Knowledge of recovery-oriented, trauma-informed, culturally responsive, anti-oppressive, and person-centred approaches to service delivery.
• Knowledge of community mental health systems, supportive housing, social determinants of health, and FACT or similar community-based service models.
• Knowledge of relevant legislation and professional standards, including PHIPA, the Health Care Consent Act, Occupational Health and Safety legislation, and quality improvement practices.
• Demonstrated leadership, communication, relationship-building, conflict resolution, budgeting, program planning, and quality improvement skills.
• Strong organizational, analytical, and decision-making skills, with the ability to balance competing priorities in a complex environment.
• Proficiency in Microsoft Office and electronic documentation systems.
• Valid Ontario Driver's Licence and access to a reliable vehicle.

Why Choose CMHA Toronto?

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement.

Our benefits include:

• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
• Work-life balance and flexibility – to ensure you have time for the things that matter to you
• Annual Professional Development Funding for career learning and advancement
• Work with like-minded, passionate individuals and make an impact on mental health service delivery
• Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability. Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities.Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace.

As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committedto fostering an inclusive and equitable workplace.We encourage applications from equity-deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset. If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.

To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.

We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process.

This posting is for a new vacancy.

CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.