Overnight Worker

Red Door Family Shelter; Toronto; On-site; CAD 41,000 - 42,000; Full time

Job summary

Red Door Family Shelter is seeking an overnight security team member to help ensure the safety and security of the building during the 11:00 p.m. to 9:00 a.m. shift.

The role involves curfew enforcement, patrolling, screening visitors, and crisis intervention for residents in a busy shelter environment. Responsibilities include incident response, intake support, maintaining logs, assisting with daily occupancy reports, and coordinating with maintenance.

Qualifications

• Related social services diploma or equivalent; experience preferred.
• Commitment to excellence in client service.
• Knowledge of the social service system in Toronto.
• Ability to de-escalate abusive behaviour.
• Must be able to stay awake during the overnight shift.
• CPR & WHMIS training must be completed.

Responsibilities

• Work as part of the team to provide security of the building during the overnight shift including securing all doors at curfew, patrolling the building, screening visitors and ensuring that no unauthorized people enter the facility.
• Attend to emergencies.
• Conduct emergency intakes and assist new residents to settle in.
• Provide support, feedback, behaviour management, and input and/or crisis intervention to clients on issues of daily living.
• Enter notes regarding case progress as required and print notes for files.
• Update daily logs and complete daily and weekly occupancy reports.
• Complete daily overnight checklist, update, complete and file various forms and logs.
• Keep office area organized and clean; prepare rooms for intakes; set up breakfast ingredients for residents.
• Ensure residents have completed weekly chores.
• Report maintenance issues including the urgency to Maintenance Worker.
• Keep the building clean, especially laundry and common rooms and do laundry when necessary.
• Attend joint staff meetings.
• Answer telephones; page or direct calls to appropriate extension.

Skills

Communication skills

De-escalation

Team collaboration

Overnights awake

Education

Related social services diploma or equivalent

Job description

About Red Door: Red Door is a not-for-profit organization. The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing safe, temporary refuge and critical services to support them in healing, rebuilding their lives and integrating back into a community. At Red Door, we strive for quality care, advocacy, collaboration, integrity, and accountability.

Responsibilities

• Work as part of the team to provide security of the building during the overnight shift including securing all doors at curfew, patrolling the building, screening visitors and ensuring that no unauthorized people enter the facility.
• Attend to emergencies.
• Conduct emergency intakes and assist new residents to settle in.
• Provide support, feedback, behaviour management, and input and/or crisis intervention to clients on issues of daily living.
• Enter notes regarding case progress as required and print notes for files.
• Update daily logs and complete daily and weekly occupancy reports.
• Complete daily overnight checklist, update, complete and file various forms and logs.
• Keep office area organized and clean; prepare rooms for intakes; set up breakfast ingredients for residents.
• Ensure residents have completed weekly chores.
• Report maintenance issues including the urgency to Maintenance Worker.
• Keep the building clean, especially laundry and common rooms and do laundry when necessary.
• Attend joint staff meetings.
• Answer telephones; page or direct calls to appropriate extension.

Qualifications

• Related social services diploma or equivalent with experience preferred.
• Demonstrated commitment to excellence in client service.
• Knowledge of the social service system in Toronto.
• Ability to deal with and de-escalate abusive behaviour.
• Initiative, reliability, and ability to work positively as a member of a multi-disciplinary team.
• Ability to perform housekeeping procedures.
• Commitment to completing mandatory Hostel Standards, CPR & WHMIS training.
• Good oral and written communication skills.
• Ability to stay awake during the overnight shift.

Position Type: Full-time

Job Reference Code: P-167

Location: Gender Based Violence Shelter

Hours of Work: 5 days on, 5 days off, 2 days on, 2 days off from 11:00 p.m. to 9:00 a.m. (35 hours/week)

Compensation: $30.03 – 30.54 per hour

We thank all applicants. However, only those selected for an interview will be contacted.

The Red Door is an equal opportunity agency that welcomes applications from all interested individuals. We particularly encourage those with lived experiences and affinities that align with our clients, as this allows us to effectively represent their interests. We also strongly invite women-identifying individuals, members of the 2SLGBTQ+ community, Black, Indigenous, and people of colour, newcomers to Canada, and individuals with disabilities to apply.

Please note that our main office and our Violence Against Women shelter are not fully wheelchair accessible.