Program Facilitator

WINS (Women In Need Society); Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

WINS (Women In Need Society) is seeking a dedicated community development professional in Calgary. The role involves preparing and evaluating programs focused on supporting vulnerable women and families, engaging with the community, and fostering a safe environment for participation. Ideal candidates will possess a post-secondary diploma and at least three years of experience in similar non-profit roles.

Qualifications

• Minimum 3 years in a similar role in non-profit social programming.
• Experience with cultural diversity and inclusion.
• Facilitation and organization of structured learning activities.

Responsibilities

• Prepare, deliver, track, and evaluate programs including participant intake.
• Ensure a safe and welcoming environment for participants.
• Collaborate with WINS store locations and assist with logistics.

Skills

Collaboration

Communication

Organizational Skills

Customer Service

Innovative Thinking

Interpersonal Skills

Emotional Intelligence

Education

Post-secondary diploma related to community development, social work, or education

Tools

Microsoft Office 365

Job description

Established in 1992, the Women in Need Society (WINS) is an award-winning charity based in Calgary, dedicated to investing in the social wellbeing of the community. WINS has developed a unique operating model that combines retail and social service provision to benefit vulnerable women and their families, helping them live better lives.

Mission

Connecting women and their families with resources to thrive.

Vision

All women thriving and building resilient families.

Values

• Integrity: Our actions match our words. We do what we say, and we say what we mean.
• Diversity: Diversity makes us stronger. We welcome and respect different people, perspectives, and experiences.
• Sustainability: We are kind to people and the planet. Our actions today will impact our world tomorrow.
• Collaboration: We are better together. Working as a team, we strive for excellence in all we do.
• Innovation: We imagine the possibilities. We continuously strive towards creating a greater impact.

WINS operates seven donation-driven Thrift Stores, an Operations Centre with a 12,000 sq ft Donation Center, a bulk thrift store, and an e-commerce business (Twice New). We also run five Program Centers, supporting programs like House to Home, Retail Ready, Warehouse Ready, and five Community Resource Hubs. Funding comes from thrift store revenue, fundraising, and grants.

Responsibilities

• Prepare, deliver, track, and evaluate programs, including participant intake.
• Assist in developing and implementing programs and activities, including recruitment and awareness.
• Research new approaches to family-centered learning activities.
• Ensure a safe and welcoming environment for participants.
• Encourage positive peer relationships among participants.
• Maintain records of participants, attendance, outcomes, and demographics.
• Document and share program highlights and quotes with staff, management, donors, and the board.
• Participate in team exchanges of ideas and practices.
• Engage with external agencies and handle referrals.
• Represent WINS at community events as needed.
• Collaborate with WINS store locations and be on-site when required.
• Ensure program materials are available and coordinate pickups.
• Support donation distribution and logistics.
• Assist with program facilitation at various WINS locations and external agencies.
• Support outreach to past participants.
• Work closely with the Programming Coordinator and team to meet program goals.
• Perform other duties as assigned.

Requirements

Education

• Post-secondary diploma related to community development, social work, or education.

Experience

• At least 3 years in a similar role, preferably in non-profit social programming.
• Experience with cultural diversity and inclusion.
• Partnership experience with non-profit agencies and community programs.
• Facilitation and organization of structured learning activities.
• Experience working with marginalized populations and understanding issues affecting women in crisis or low-income situations.

Personal/Professional Attributes

• Passion for WINS' mission and a commitment to its goals and vision.
• Collaborative, clear communicator, and relationship builder.
• Innovative thinker with trend awareness.
• Organized with strong planning skills; able to multitask.
• Excellent presentation and customer service skills.
• Effective communicator in writing and verbally, with a positive attitude.
• Ability to work under pressure and meet deadlines.
• Leadership skills with a compassionate demeanor.
• Strong interpersonal skills and emotional intelligence.
• Proficient in Microsoft Office 365.
• Willing to work evenings and occasional weekends.
• Valid driver’s license and reliable transportation.
• Satisfactory background check through Calgary Police Services or RCMP.
• Legal eligibility to work in Canada.