Care Facilitator (Contract)

Calgarydropin; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

The Calgary Drop-In and Rehab Centre seeks a Care Facilitator to oversee weekend operations and support frontline staff in delivering high standards of care. This role involves crisis management, administrative tasks, and maintaining stability across programs, contributing to efforts in supporting vulnerable community members.

Benefits

Sick days

Wellness days

Extended Health & Dental coverage

Employer Matching RRSP Program

Life Insurance

Qualifications

• Completion of an accredited healthcare provider education program.
• Registration with the College of Licensed Practical Nurses of Alberta.
• 2-4 years of nursing experience, preferably in addictions and mental health.

Responsibilities

• Maintain operational stability across Urban Response and ROSC programs.
• Manage staffing gaps and ensure service levels.
• Support staff from various disciplines in crisis situations.

Skills

Communication

Problem Solving

Crisis Management

Team Collaboration

Education

Two-year Practical Nursing diploma

Job description

Job Description

Posted Tuesday, June 17, 2025 at 8:00 AM

About Us

At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission – to work withcommunity to end homelessness, one person at a time – goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives.

We are more than an emergency shelter.

Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports.

All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open.

Department:

Health & Recovery Services

Job Category:

Reports To:

Team Lead, Urban Response and Team Lead, Recovery Oriented System of Care

Position Type:

6-Month Contract

With potential for extension

Direct Reports:

None

Schedule:

1.0 FTE – 40 hours/week

Friday to Monday

With some flexibility as per organizational need

Indirect Reports:

None

Location:

Main Building

Position Summary

Reporting to the Health & Recovery Services leadership team, the Care Facilitator provides consistent weekend coverage to ensure operational continuity and team stability across both the Urban Response and Recovery Oriented System of Care (ROSC) programs. This role supports frontline staff in maintaining high standards of care and service delivery, with a focus on facilitating communication, resolving challenges in real time, bridging programmatic gaps in the absence of weekday leadership, and ensures ongoing collaboration with the Emergency Shelter programs. They will also provide hands-on support across both programming areas, which may include direct client care, coordination of services, administrative duties, and assisting with staff development.

With a deep understanding of the roles and workflows within both departments, the Clinical & Program Facilitator offers hands-on support, participates in crisis management, manages shift-level logistics such as staffing, inventory, and bed flow, and helps ensure safe, coordinated care for clients. This role does not introduce a new layer of formal leadership but rather serves as a stabilizing and knowledgeable presence during extended hours.

Time Commitment

40 hours per rotation with 4 days on and 3 days off. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

Job Duties and Responsibilities

• Maintain operational stability across both Urban Response and ROSC programs during weekend shifts.
• Manage unexpected staffing gaps (e.g., sick calls) by finding coverage or stepping in as needed to maintain service levels.
• Attend and contribute to weekend crew meetings to ensure cross-department alignment and communication.
• Support staff from all disciplines, including LPNs, Recovery Care Workers, Peers Support Workers, and Mental Health & Addiction Navigators.
• Make informed decisions in complex or high-stakes situations, with staff feedback and input, such as in the case of behavioural issues and determining whether to discharge from programming or other unique situations as they arise.
• Act as an escalating point for client complaints or urgent issues; intervene in crises and support de-escalation efforts when needed.
• Ensure staff attend mandatory training sessions and are able to take required breaks, providing coverage or arranging coverage as necessary.
• Provide orientation and light training support for new staff when requested.
• Perform light administrative tasks to support program documentation and flow, including incident report completion and maintaining EMR data integrity.
• Assist with bed management and client flow through ROSC programs (intake/discharge coordination).
• Monitor inventory and supplies to ensure essential materials are available and properly stored.
• Sterilize and reprocess medical equipment, as required.
• Foster a collaborative and trauma-informed environment that supports both staff and clients.

Required Competencies and Qualifications

• Completion of an accredited healthcare provider education program (two-year Practical Nursing diploma).
• Registration with the College of Licensed Practical Nurses of Alberta (CLPNA). Proof of registration, in good standing with no restrictions or conditions, required.
• Valid Professional Liability Insurance. Proof of coverage required.
• Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copies required.
• 2-4 years of nursing experience required, preferably within the addictions and mental health field and/or the homeless serving system of care.
• 1-2 years of leadership experience an asset, preferably within the addictions and mental health field, and/or the homeless serving system of care.
• Lived experience an asset but not a requirement. We ask that those with lived experience are two or greater years in their recovery, less may be considered if ALL other aspects are met.
• Have at minimum a working understanding of Trauma Informed Care.
• Strong knowledge and understanding of the epidemiology of addiction, homelessness, mental health and acute medical concerns, and able to maintain active learning on emerging evidence and best practices.
• Resourcefulness and knowledge of community resources and social support systems.
• Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time.
• Well-developed interpersonal, conflict resolution and negotiating skills.
• Strong problem-solving skills and the ability to direct and improve projects, programs, and processes.
• Excellent communications skills, both verbal and written, and demonstrated ability to adapt communication style to meet the needs of clients and/or staff of various ages, education level, ethnic backgrounds, socioeconomic status, and learning styles.
• Must demonstrate the proper use of initiative and work autonomously.
• Ability to develop and maintain relationships with a wide variety of service stakeholders.
• Must be acceptable of industry risks, including coming into contact with bodily fluids.
• A genuine commitment to the mission, vision, values, and work of the agency.

Working Conditions

The individuals we serve are experiencing homelessness or precarious housing and may also be facing substance use disorders and/or mental or physical health challenges. Many have a history of significant trauma. These experiences can influence their interactions with both staff and one another. By recognizing these behaviors as responses to past experiences, we are able to engage with our guests in a manner that is empathetic and respectful.

This role may involve high-stress situations that require resilience, compassion, and composure. At the DI we are deeply committed to the well-being of our staff, implementing policies and providing resources that support both physical and psychological safety, as well as mental health. We address the immediate challenges faced by our team to provide the highest level of support as well as the cumulative impacts of this vital work. By prioritizing staff well-being, we empower our team to provide the highest level of support to those in need, fostering a culture of care and understanding throughout our organization.

While the work is demanding and requires a strong commitment, those who are drawn to this field often find it to be one of the most impactful and rewarding careers they can pursue. It’s about making a difference – one person at a time.

Although the DI is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.

Why the DI?

The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every work we speak and in every action we take, and we want people who share this commitment.

Our Culture

Our values form the cornerstone of our culture:

RESPECT : Our actions honour the rights, differences, and dignity of others

COMMUNITY : Through collaborative partnerships, we work together as a team, building i nclusive communities

KINDNESS : We accept each person’s uniqueness with compassion and empathy

WELLNESS : We promote, provide and support holistic wellbeing

ACCOUNTABILITY : We operate with transparency and integrity in both our relationships and our commitments.

What we Offer

Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.

Some of the employer-paid group benefits include:

• Sick days
• Wellness days
• Extended Health & Dental coverage
• Employer Matching RRSP Program
• Homewood EFAP
• Life Insurance and Accidental Death & Dismemberment (AD&D)

Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.

Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.

Vulnerable Sector Check

A satisfactory vulnerable sector clearance is require prior to resumption at the DI.

Alberta Living Wage Employer

The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visithttps://livingwagealberta.ca/living-wage/ to learn more about the living wage.

The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.

If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to [e-mail].