Sales Performance & Quality Coach

Hubstaff blog; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A dynamic company is seeking a Sales Performance & Quality Coach to join their team. In this full-time role, you will play a vital part in enhancing the performance of the VA team. You will be responsible for analyzing productivity reports, coaching team members, and ensuring new hires have a solid start. Ideal candidates will have experience in sales and coaching, possess strong analytical skills, and thrive in a fast-paced environment.

Qualifications

• Experience in quality analysis, coaching, or training roles (VA/remote preferred).
• Strong understanding of sales and ability to interpret performance metrics.
• Comfortable in fast-paced environments.

Responsibilities

• Review and analyze productivity reports regularly.
• Provide coaching and feedback to address performance gaps.
• Create and maintain weekly performance reports.

Skills

Analytical skills

Coaching

Interpersonal skills

Communication skills

Sales experience

Tools

Reporting tools

Productivity platforms

Job description

Sales Performance & Quality Coach (Philippine-based Applicants Only) full time

We're looking for a proactive and analyticalPerformance & Quality Coachwho will play a key role in driving excellence across our VA team. This person will be responsible for reviewing staff productivity reports, identifying performance gaps, and coaching team members to improve their performance. They will also oversee the first 90 days of new hires to ensure a strong and successful start.

Key Responsibilities:

• Review and analyze productivity reports for all staff regularly
• Identify trends, bottlenecks, and underperformers based on data
• Provide direct coaching or feedback to address performance gaps
• Oversee performance monitoring efforts and support the implementation of Performance Improvement Plans (PIPs) when needed
• Deliver training sessions or refreshers as necessary to address skill or knowledge gaps
• Create and maintain weekly performance reports for leadership visibility
• Monitor the first 90 days of nesting agents, including attendance, productivity, and performance
• Work closely with Operations to escalate and resolve recurring or critical issues
• Ensure transparency and accountability through consistent documentation and communication

Qualifications:

• Proven experience in quality analysis, coaching, or training roles (VA/remote setup preferred)
• Good understanding of Sales or Sales experience is a must
• Strong analytical skills and ability to interpret performance metrics
• Comfortable taking ownership of both performance coaching and training functions
• Excellent interpersonal and communication skills
• Proficient with reporting tools and productivity platforms
• Self-starter with strong follow-through and a sharp eye for improvement opportunities
• Experience in fast-paced or startup environments is a plus

Device Requirements

• Processor: Intel iCore 5 / AMD Ryzen 5 or better
• Workspace Setup: Dual monitors preferred for optimal productivity