Program Coordinator, Hall Towers (Regular, Full Time)

MPA Society; Burnaby; On-site; CAD 55,000 - 75,000; Full time

Job summary

MPA Society seeks a Program Coordinator to manage day-to-day operations of Hall Towers, enhancing tenant support within an Enhanced Housing Team. You will supervise staff, monitor safety, and ensure policy adherence in a residence-based setting.

The role involves developing tenant plans, coordinating with service providers, and promoting community engagement, with an emphasis on crisis intervention and empowerment. A strong background in psychosocial supports is preferred.

Qualifications

• Minimum 3 years of experience in a similar mental health/addictions setting with frontline outreach, crisis intervention and case planning.
• Experience with people with mental illness or homelessness risk; commitment to empowerment and advocacy.
• Satisfactory criminal record check; TB testing/immunization compliance.

Responsibilities

• Interview clients, assess suitability for the housing program, explain policies and make referrals.
• Coordinate staff assignments, give feedback, arrange training, and manage attendance records.
• Assist in recruitment, contribute to interview questions, participate on panels.
• Develop and oversee individual tenant plans and participate in case planning with tenants and service providers.
• Provide crisis intervention and advocate for clients in financial or resource access matters.
• Maintain program documentation and BC Housing data; assist in budget preparation and reporting.

Skills

Communication skills

Crisis intervention

Team leadership

Case planning

Staff supervision

Documentation skills

Interpersonal skills

Education

BA in Behavioral Science

Diploma in Community Social Service – Mental Health

Tools

ComVida scheduling system

Job description

Program Coordinator, Hall Towers (Regular, Full Time)

• All employment is subject to a satisfactory result from a criminal record check done through the BC Ministry of Public Safety and Solicitor General
• Qualifications and job description attached

Internal applicants no later than 5:00pm on Monday, September 21, 2026.

External applicants no later than 5:00pm on Monday, September 28, 2026.

Job Description – Program Coordinator

Hall Towers,Enhanced Supported Housing

Classification Benchmark: Residence Coordinator

Grid Level: Grid 37

Collective Agreement: Community Subsector Association

Reports to: Manager, Housing Programs

Job Summary

Working in and from the partner apartment building, the Enhanced Housing Team provides assistance, support and basic skill training to tenants in their living environment while encouraging independence, self-responsibility, and healthy lifestyle choices.

The program coordinator oversees the day-to-day operation of the program by performing duties such as ensuring adherence to residence policies and procedures, supervising staff and monitoring resident safety.

Functions & Responsibilities

• Interviews clients, gathers background information, assesses and determines client suitability for the housing program. Informs clients of program policies and procedures and makes referrals to other programs as required.
• Coordinates staff by performing duties such as assigning work, providing feedback and evaluation, determining training requirements, orientating new staff and maintaining timekeeping and attendance records.Resolves staffing problems, including calling in staff to ensure appropriate staffing levels.
• Assists in recruitment and selection of staff by performing duties such as reviewing applications, providing input into the development of interview questions and participating on interview panels.
• In conjunction with the tenants, develops and oversees individual tenant plans. Participates in case planning with tenants and/or collateral service providers to meet the needs of the tenant and the community. This also includes the coordination of a formal medication support program as required by participants. Reviews feedback and input regarding the tenants’ needs, performance and progress.
• Advocates for clients by problem solving in areas such as financial assistance, accessing community resources and obtaining volunteer placements. Provides crisis intervention in situations such as medical emergencies and client disputes.
• Reviews and maintains related documentation such as individual tenant plans.Maintains BC Housing required data.
• Assists in the preparation of the budget for assigned programs and/or services, monitors and authorizes budgeted expenditures and assists with financial reports and payments.Maintains related records and reports.
• Ensures the maintenance, cleanliness and safety of programs and residence.Contacts BC Housing for maintenance work as required.Ensures the residence’s inventory of supplies is maintained by performing duties such as contacting outside suppliers and following up on discrepancies.
• Reviews and maintains related documentation such as resident progress reports and care plans.
• Acts as a liaison with community agencies and promotes and encourages community involvement in the program.
• Provides direction to clients and/or volunteers and monitors and assists as required.
• Fulfills all functions and responsibilities of Mental Health Workers in their program(s) of supervision as needed.
• Performs other related duties as assigned.

Education, Training & Experience

• B.A. in Behavioral Science or Diploma in Community Social Service – Mental Health specific preferred.
• A minimum of three (3) years’ experience in a similar setting with a mental health or addictions related agency, with responsibility for front line outreach service delivery, crisis intervention, debriefing and support, conflict resolution and case planning or an equivalent combination of education, training and experience.
• Three (3) years’ experience working with people with mental illness or those at risk of homelessness and a demonstrated commitment to promoting empowerment and individual/group advocacy.
• Formal leadership training and two (2) years’ experience providing leadership in a team setting, including motivating, coaching and providing feedback to team members, or equivalent combination of training and experience.
• Experience in monitoring case loads, and prioritizing and assigning front line services.
• Extensive working knowledge of psychosocial rehabilitation approaches and services including individual service plan development and implementation and life skills training.
• A solid background and knowledge of concurrent disorders with related work experience.
• Satisfactory criminal record check.
• Compliance with the Fraser Health Tuberculosis Testing and Immunization Guideline in Adult Residential Care.
• Experience with ComVida staff scheduling system preferred.

Skills & Abilities

• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to plan, organize and prioritize.
• Ability to establish and maintain a rapport with clients, staff, management and collateral service providers.
• Ability to observe and recognize changes in clients.
• Ability to supervise.
• Ability to analyze and resolve problems.
• Knowledge of Psychosocial Rehabilitation and Concurrent Disorders including theories and methods.

MPA Society is an award-winning non-profit service agency that has supported people living with mental illness for 50 years.Created on the principle of self-empowerment, our programs promote the dignity and well-being of people with mental illness by inspiring hope and supporting their recovery.

MPA Society operates over 30 social, vocational, recreational, advocacy and housing programs that support people in their own communities.We offer a dynamic working environment, competitive wages and benefits, and an opportunity to grow professionally with the organization.

At MPA Society, the unique capabilities and talents of our employees are our greatest asset.We believe that a diverse workforce and inclusive workplace culture enhance our ability to work in partnership with the diverse communities and people we serve. MPA Society hires on the basis of merit, and we encourage applications from all qualified individuals.