Program Manager - Post Discharge, Supportive Living and Alternative Living Care

CMHA Calgary; Calgary; On-site; CAD 90,000 - 130,000; Full time

Job summary

CMHA Calgary is seeking a Program Manager for Post Discharge, Supportive Living and Alternative Living Care. You will lead a skilled team and oversee operations across housing, outreach and support services, ensuring program integrity and client-centered delivery.

Reporting to the Director of Operations, you will shape strategic planning, manage budgets, coordinate staff, and collaborate with internal and external stakeholders to sustain quality services.

Qualifications

• Graduate degree in a human services field or equivalent experience.
• Minimum five years’ experience in program management in social services.
• Knowledge of local mental health and addiction systems and community resources.
• Strong project management, scheduling and budgeting skills.
• Ability to lead teams, coach staff and collaborate with senior leaders.
• Excellent communication and relationship-building skills.
• Proven ability to manage multiple programs and strategic planning.
• DSM-5 knowledge would be an asset.

Responsibilities

• Lead a team of assistant managers, schedulers and frontline staff to ensure smooth operations.
• Develop and implement program plans, evaluate effectiveness and plan for future needs.
• Oversee budgeting and financial management of programs.
• Coordinate with CMHA-Calgary stakeholders and leadership.
• Support accreditation processes and compliance.
• Provide on-call support as needed.

Skills

Leadership

Project management

Scheduling

Budgeting

Mentoring

Communication

Staff development

Education

Graduate Degree in human services

Bachelor's degree with extensive experience

Job description

Program Manager - Post Discharge, Supportive Living and Alternative Living Care

Job Category: Operations H and Supp

Requisition Number: PROGR001006

• Posted : July 24, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

PROGRAM: Operations – Housing, Outreach & Support Services

POSITION TYPE: Permanent, Full-time

HOURS OF WORK: 37.5 hours per week

POSITION SUMMARY: Reporting to the Director, Operations - Housing, Outreach and Support Services, this role is also responsible for contributing to the strategic planning related to existing and future programs.

This role will focus on leading a highly skilled group of Assistant Managers, Schedulers, and provide guidance, mentorship, and supervision to all supporting staff in the department, while ensuring a smooth operation of all programs and procedures.

REPORTS TO: Director, Operations – Housing, Outreach & Support Services

KEY SERVICE RESPONSIBILITIES AND SPECIFIC ACCOUNTABILITIES

Leadership

• Build trusting relationships with internal and external stakeholders at all levels by modelling thoughtful, authentic, and adaptive leadership.
• Contribute to building a culture of collaboration through providing guidance, coaching, and mentoring.
• Demonstrate role-model behaviours that encourages a safe and wellness-oriented culture that is diverse, inclusive, equitable, engaging, and supports the vision and mission of CMHA.
• Demonstrate strong emotional intelligence along with appropriate situational and conscious leadership skillsets.
• Provide supervision, guidance, support, and mentorship to Assistant Mangers, Schedulers, as well as to frontline staff as needed to ensure smooth running of the day-to-day operations within the respective teams.

Post Discharge and Supportive Living Group Homes

• Ensure adherence to CMHA Program Policies and Procedures within the assigned Programs.
• Lead Program development, evaluation, planning and implementation.
• Participate in financial management of the Programs through budget preparation and monitoring.
• Consult on client and program related issues and facilitate appropriate resolutions.
• Ensure that all clients receive adequate support and services as outlined in the Service Delivery Model.
• Ensure appropriate levels of staffing are available to meet client needs and participates in the recruitment of new program staff.
• Conduct ongoing consultations with various internal CMHA-Calgary stakeholders to support CMHA-Calgary programs, strategic planning, and operational oversight.
• Create and manage project work plans and revise as appropriate to meet changing needs and requirements for the Agency.
• Facilitate, as needed, day-to-day operational aspects of a project to ensure completion of the project within determined timelines.
• Assess project issues and identify solutions to meet project goals.
• Proactively communicate project status, issues, and risks to the Leadership Team.
• Work collaboratively with staff within the Agency and provide regular project status updates through established communication strategies.
• Develop and manage project work plans and adjust as needed to meet evolving priorities.
• Provides on call support to team during afterhours/weekends.
• Remain current with new policies, training, services, resources, and legislation applicable to the mental health community.
• Support organizational accreditation processes, including preparation, implementation, and ongoing compliance.
• Promote a culture of continuous learning and operational excellence.
• Utilize workforce management systems (e.g., UKG) to support scheduling oversight, staffing optimization, and operational efficiency.
• Identify and support quality improvement initiatives through use of data, observation, and feedback received from staff and clients.
• Attend Executive Leadership meetings as required.
• Participate in contract discussions and weekly case conferences to ensure programs are running smoothly.
• Other duties as required.

QUALIFICATIONS AND SKILLS

• Graduate Degree in a human services field. Consideration will be given for Bachelors level with extensive professional experience.
• Minimum of five years’ experience in a program management role in social service. Non-profit experience would be an asset.
• Knowledge of local mental health and/or addiction systems and community resources.
• Excellent project management, scheduling, budgeting, and process mapping skills.
• Demonstrated success in contributing to a high performing team through effective collaboration, coaching, and mentoring.
• Strong leadership skills with the ability to build and manage teams, inspire others, as well as interact effectively with peers and senior leaders.
• Excellent communication, interpersonal, and relationship building skills.
• Commitment to the highest standard of integrity and professional conduct.
• Strong organizational skills and the ability to quickly refocus priorities.
• Excellent computer skills including Microsoft Office suite and the use of the internet.
• Exceptional skills in working with large system operations and organizations.
• Clinical understanding with good working knowledge of DSM – V diagnoses would be an asset.

DISCLAIMER

As a member of our frontline team, you will be exposed to emotionally charged and high stress situations.

Your role may involve emergency response, direct interaction with distressed individuals, and the management of critical incidents. It is essential that you demonstrate resilience, stress tolerance, and the ability to maintain composure under pressure.

CMHA Calgary is a smoke-free work environment. However, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.