Program Coordinator

RGIT Australia; Edmonton; On-site; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Flexible health benefits

Professional development

Job summary

Amii is seeking several Program Coordinators to support AI literacy programming across K-12, post-secondary, and industry. You will manage program operations, coordinate events, and deploy AI learning content and resources while handling scholarship applications.

Reporting to the Manager, AI Literacy, you will collaborate with cross-functional teams to drive program development, track performance, and ensure a high-quality client experience and measurable impact in Canada.

Qualifications

• Post secondary degree or diploma in Business Administration, or related field.
• 2+ years experience in program coordination or project management.
• Experience working with MOOC, CRM, LMS platforms.
• Experience in a technology-focused organization (nice to have).

Responsibilities

• Supports end-to-end support for AI literacy program and product delivery, including administrative tasks.
• Ensures an exceptional client experience through timely and clear communication.
• Supports program development and growth initiatives as identified by their Manager.
• Assists in the development of program schedules and product roadmaps.
• Coordinates internal tools and resources for Training team products and projects.
• Captures and monitors program performance through metrics and feedback.
• Identifies opportunities to improve processes for efficiency and effectiveness.
• Manages shifting priorities based on evolving requirements and client needs.
• Schedules and organizes meetings, workshops, and events.
• Communicates clearly to ensure client satisfaction and success.
• Tracks client satisfaction metrics to identify areas for improvement.
• Incorporates client feedback to enhance delivery and outcomes.
• Supports product-related contract fulfillment and LMS-related needs.

Skills

Communication

Interpersonal skills

Stakeholder collaboration

Organizational skills

Education

Post-secondary degree or diploma in Business Administration or related field

Tools

MOOC platforms

CRM

LMS platforms

Job description

“Do you want to make a meaningful impact in AI literacy? We are looking for a number of highly organized Program Coordinators to support the success of our AI literacy and training programming. In this role, you will help manage program operations, such as organizing events, and coordinate the deployment of AI and ML learning content and resources, and managing scholarship applications. If you are passionate about clear communication, user experience, and supporting impactful programs, apply now to help us support AI literacy development in Canada.”

About Amii

Alberta Machine Intelligence Institute (Amii) is one of Canada’s three main institutes for artificial intelligence (AI) and machine learning, our world-renowned researchers drive fundamental and applied research at the University of Alberta (and other academic institutions), training some of the world’s top scientific talent. Our cross-functional teams work collaboratively with Alberta-based businesses and organizations to build AI capacity and translate scientific advancement into industry adoption and economic impact.

About the Role

We are looking for a number of Program Coordinators, both Term and Permanent positions, to support the development, deployment, and growth of AI literacy programming across K -12, post-secondary, and industry.

Reporting to the Manager, AI Literacy, the Program Coordinator is a key member of the Training team, actively participating in the execution of Amii’s business functions. This position focuses on driving program development and growth while contributing to the team's overall success in delivering effective AI literacy initiatives.

This position focuses on achieving excellence in three main accountabilities:

• Program and Product Execution
• Client Success
• Teamwork

Required Skills / Expertise

Key Responsibilities:

• Supports end-to-end support for AI literacy program and product delivery, including administrative tasks
• Ensures an exceptional client experience through timely and clear communication
• Supports program development and growth initiatives as identified by their Manager
• Assists in the development of program schedules and product roadmaps
• Coordinates internal tools and resources for Training team products and projects
• Captures and monitors and evaluate program performance through metrics and feedback, identifying areas for improvement
• Assists in identifying and implementing process improvements to enhance the efficiency and effectiveness of program and product execution
• Adapts and manages shifting priorities effectively based on evolving program requirements, team dynamics, and client needs
• Manages and responds to inbound inquiries
• Schedules and organizes meetings, workshops, and events related to program execution
• Ensures exceptional client experiences through timely and clear communication
• Prioritizes driving client success by providing exceptional support and anticipating client needs
• Collects feedback from stakeholders and participants to support the evaluation of the effectiveness of programs and products
• Tracks and reports on client satisfaction metrics to support the identification of areas for improvement
• Incorporates client feedback to enhance delivery and ensure client success
• Supports and executes product-related contract fulfillment needs
• Acts as a go-to-resource for other product teams and departments for Amii’s LMS platform
• Facilitates interactions and cooperation between different teams to ensure smooth workflow and information exchange
• Helps manage team communication channels, such as emails, messaging platforms, and collaborative tools
• Promotes and identifies effective problem-solving strategies in the workplace
• Takes tangible actions to inspire peers and team members to achieve the organization's mission

Required Qualifications:

• Post Secondary Degree or Diploma in Business Administration, or related field (nice to have)
• 2+ years experience in program coordination or project management (nice to have)
• Experience working within a technology-focused organization (nice to have)
• Experience working with MOOC, CRM, LMS platforms

Attributes and Expectations:

• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels
• Ability to identify the needs of stakeholders and create/drive new solutions
• Excellent verbal and written communication skills with a high attention to detail
• Demonstrates a positive, group-win approach and a willingness to help, learn, and share
• Demonstrates adaptability and effectively manages shifting priorities

What you'll love about us

• A professional yet casual work environment that encourages the growth and development of your skills
• Gain access to the Amii community and events
• A chance to learn from amazing teammates who support one another to succeed
• Competitive compensation, including paid time off and flexible health benefits
• A modern office located in downtown Edmonton, Alberta

Applicants must be legally eligible to work in Canada at the time of application.

Amii is an equal opportunity employer and values a diverse workforce. We encourage applications from all qualified individuals without regard to ethnicity, religion, gender identity, sexual orientation, age or disability. Accommodations for disability-related needs throughout the recruitment and selection process are available upon request. Any information provided by you for accommodations will be kept confidential and won’t be used in the selection process.