Program Assistant & Hearing Screener – Preventative & Perinatal Services

Vancouver Island Health Authority; Tofino, Ucluelet; On-site; CAD 39,000 - 41,000; Full time

Job summary

Vancouver Island Health Authority (Island Health) seeks a Program Assistant to support the Preventative and Perinatal Services within Population and Public Health across multiple sites in BC. The role includes clerical duties, booking appointments, maintaining client information, and performing vision and newborn hearing screening in school or clinic settings, following BCEHP protocols.

The position requires Grade 12, Medical Office Assistant certificate, BCEHP training, and a valid BC driver’s

Qualifications

• Grade 12 education.
• Medical Office Assistant Certificate with software courses.
• Two years of recent administrative experience in a similar environment.
• Completion of BCCDC Vaccine Storage & Handling course.
• Experience with newborns and families or equivalent in hearing screening and office admin.
• Valid BC Class 5 Driver's License.

Responsibilities

• Provide clerical and administrative support to the Preventative and Perinatal Services Program.
• Maintain inventories of supplies, book appointments, gather client information.
• Schedule and conduct vision and/or hearing screening for preschool/school-aged children in school or clinic settings.
• Perform newborn and school hearing screening per BCEHP protocols; refer/triage as needed.
• Collaborate with families and professionals across health units, hospitals and schools.

Skills

Clear communication

Rapport with clients

Independence

Teamwork

Medical Terminology

Typing 60 wpm

Organizational skills

Problem solving

Computer literacy

Education

Grade 12

Medical Office Assistant Certificate

BCCDC Vaccine Storage & Handling course

Tools

Microsoft Office

Job description

Tofino General Hospital (TGH) - Tofino, BC V0R 2Z0 CA
Ucluelet Community Health Centre (UPR) - Ucluelet, BC V0R3A0 CA (Primary)

Work Area (FBA Only)

Multi-Site

Yes

Travel Requirement

Travel between multiple sites is a regular/on-going requirement

Shift Start Time/End Time

0830-1630

Days Off

Vacancy Type

Temp FT

Salary Range (Hourly Rate)

$28.51 - $30.31

Paid FTE

1.0

Worked BI-WEEKLY HOURS

75

Planned Start Date

Sep. 25 2026

Approximate End Date (For Temporary Assignments ONLY)

Mar. 7 2028

Pending Return of Incumbent

Yes

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of Island Health (Vancouver Island Health Authority), patient and staff safety are a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Team Leader, Administrative Services, the Program Assistant provides support to the Preventative and Perinatal Services Program of Population and Public Health. The Program Assistant provides a variety of clerical and administrative support duties utilizing a variety of computerized applications. Supports the program by performing duties such as maintaining inventories of supplies, booking appointments, gathering of client information; schedules and conducts vision and/or hearing screening for preschool/school aged children in a school or clinic setting.

Reporting to BC Early Hearing Program Regional Coordinator/Senior Audiologist, the Program Assistant also performs newborn hearing screening and school hearing screening. Following the BC Early Hearing Program (BCEHP) protocols and competencies, identifies, triages, screens and refers newborns for follow up. Works with families and professionals in the community at various sites, including health units, hospitals and schools.

QUALIFICATIONS:

Education, Training And Experience

• Grade 12.
• Medical Office Assistant Certificate, including courses in word processing, spreadsheet and database software.
• Two (2) years recent related administrative experience in a similar environment.
• Completion of BCCDC Vaccine Storage & Handling course.
• Recent related experience working with newborn infants and their families or an equivalent combination of education, training and experience with hearing screening and office administration.
• Valid BC Class 5 Driver's License.

Skills And Abilities

• Ability to communicate clearly and effectively, both verbally and in writing, using family-centered care principles in hearing screening.
• Ability to build and maintain rapport with clients, including children, parents, internal and external partners, and staff.
• Ability to work independently and in cooperation with others.
• Knowledge of Medical Terminology.
• Ability to type 60 wpm.
• Ability to plan, organize, and prioritize tasks.
• Ability to analyze and resolve problems.
• Ability to operate related equipment, including proficiency with computers, databases, and Microsoft Office (Outlook, Word, Excel, Publisher).
• Demonstrated knowledge of and ability to apply general office practices and procedures.
• Adherence to BCCDC vaccine storage and handling practices.
• Understanding of and ability to learn vaccine names, schedules, and storage requirements.
• Physical ability to perform the duties of the position.