Program Advisory, Consulting & Execution, Vice President

Citigroup; Mississauga; On-site; CAD 120,000 - 160,000; Full time

Job summary

Citigroup is seeking a senior Program Advisory, Consulting & Execution (PACE) professional to lead end-to-end workstreams in large-scale, cross-functional programs within Citi's Finance organization. You will drive process transformation, partner with senior stakeholders, and guide delivery across Agile, Waterfall, and hybrid environments.

You will collaborate with Technology teams, define operating models, and ensure effective governance, reporting, and communication of outcomes to sponsors and

Qualifications

• 7+ years of management consulting and financial services experience.
• Bachelor's Degree or equivalent work experience is required.
• PMP or PRINCE2 certification is preferred.
• Advanced proficiency in MS Office Suite (Excel for data analysis, PowerPoint for presentations).
• Experience delivering operating models and transformation initiatives in Agile, Waterfall, and hybrid environments.
• Experience collaborating with Technology teams across the delivery lifecycle.

Responsibilities

• Lead end-to-end workstreams in cross-functional programs and drive process transformation.
• Partner with stakeholders to define business requirements and target states.
• Work with Technology teams throughout delivery, applying requirements to design, implement and test solutions.
• Define program objectives, plans, structure and controls to ensure successful delivery.
• Lead cross-functional teams in a global matrix environment and mentor junior staff as needed.
• Collaborate with executives and sponsors to clarify requirements and communicate outcomes.

Skills

Program management

Stakeholder management

Data analysis

Process mapping & improvement

Operating model design

Agile/Waterfall/hybrid delivery

Problem solving

Education

Bachelor's Degree or equivalent

PMP or PRINCE2 certification (preferred)

Tools

MS Office Suite (Excel, PowerPoint)

Job description

Introduction

The Program Advisory, Consulting & Execution (PACE) organization is Citi's internal consulting and program execution team. Operating from Finance with a firmwide mandate, PACE serves as a strategic internal partner delivering management consulting, program advisory, and end-to-end execution support for Citi's high-value initiatives and business transformation priorities. The organization partners closely with functional and business leadership to deliver significant, measurable business outcomes while retaining critical knowledge and reducing reliance on external consulting firms.

The PACE team is a global, interdisciplinary team comprised of seasoned professionals with deep financial services, program advisory, and management consulting expertise. With team members located in eight cities across five countries-Canada, Costa Rica, India, the United Kingdom, and the United States-PACE provides continuous global support, accelerated delivery, and rapid mobilization to solve the firm's most critical challenges.

Summary

Lead the end-to-end execution of high-impact workstreams in cross-functional programs, driving process transformation, and operational improvements across the firm. Act as a subject matter expert in program and project management, leveraging structured PM practices to guide execution and proactively identify opportunities for improvement. Build and manage strong partnerships with senior project stakeholders and clients, serving as a key liaison to ensure alignment and facilitate collaboration. Drive accountability for project performance, holding both yourself and the team responsible for the quality of deliverables and adherence to established procedures. Operate effectively within a matrix management structure, reporting to senior leadership while collaborating closely with day-to-day engagement managers. Serve as an example of program management excellence, leveraging your experience to influence outcomes.

Responsibilities

• Drive analysis of complex data and business processes, developing initial hypotheses and turning ambiguous inputs into actionable, data-driven solutions.
• Support target operating model and process transformation initiatives by partnering with stakeholders to define business requirements and target states
• Work closely with Technology teams throughout delivery, helping teams apply business requirements in solution design, implementation, and testing.
• Define program requirements, objectives, and plans, establishing the structure and controls necessary to ensure successful delivery and mitigate ambiguity.
• Lead direct cross-functional teams within a complex global matrix environment, mobilizing diverse stakeholders toward a common goal. May assist on the program with training and coaching of junior staff with development needs.
• Collaborate and consult with executive leadership, stakeholders, project leads, executive leadership, sponsors, and business partners to clarify and define project requirements.
• Provide objective review and challenge for program deliverables, plans and other requirements.
• Prepare and deliver clear, impactful communications for project sponsors and senior stakeholders regarding analyses, project outcomes, and strategic recommendations.
• Act as a change catalyst by identifying opportunities for improvement and helping stakeholders understand how new ideas and solutions can benefit program objectives.
• Build and manage relationships with all key stakeholders, collaborating closely to define scope, manage expectations, and ensure alignment throughout the project lifecycle.
• Continuously develop re-usable intellectual capital, contributing relevant content and research to the team's knowledge base to be leveraged across the organization.

Qualifications

• A minimum of 7 years of experience in management consulting and financial services, with a proven track record of managing complex, end-to-end projects and programs using a structured methodology.
• Bachelor's Degree or equivalent work experience is required; PMP or PRINCE2 certification is also preferred.
• Advanced proficiency in the MS Office Suite, including Excel for data analysis and PowerPoint for creating compelling, data-driven presentations.
• Experience working with complex financial services organizations delivering operating model and transformation initiatives, authoring business requirements across Agile, Waterfall, and hybrid methodologies, and defining future-state operating models.
• Experience working with Technology teams across the delivery lifecycle, including requirements development, solution implementation, and testing support.
• Expertise in a range of analytical and project management competencies, including hypothesis generation, root cause identification, process mapping & improvement, operating model design, and business case development, applied within an Agile or similarly structured delivery framework.
• Strong familiarity with digitalization concepts, emerging techn