Program Advisory, Consulting & Execution, Senior Vice President

Citigroup; Mississauga; On-site; CAD 140,000 - 190,000; Full time

Job summary

Citigroup's Program Advisory, Consulting & Execution (PACE) in Mississauga seeks a senior program leader to drive large-scale initiatives from strategic definition through hands-on execution and implementation.

You will partner with senior business and technology leaders across Citi to design target operating models, establish governance, and deliver measurable business value while mentoring teams and promoting continuous improvement.

Qualifications

• Minimum 14 years in managing complex, end-to-end programs in financial services.
• Bachelor's degree or equivalent work experience required.
• Experience leading operating model and process transformation programs.
• Proven ability to partner with Technology to oversee delivery activities.
• PMP or PRINCE2 certification is preferred.
• Strong leadership to mentor program managers on high-risk initiatives.
• Advanced MS Office proficiency, including Excel.

Responsibilities

• Deliver operating model and process transformation projects.
• Establish program governance with detailed plans and backlogs.
• Lead scoping and execution of target operating model initiatives.
• Partner with business and Technology to align solutions.
• Drive accountability and provide status reporting to mitigate risk.
• Act as strategic partner to senior leaders and stakeholders.
• Champion continuous improvement and adaptability across the organization.
• Mentor and coach team members to elicit high performance.

Skills

Program management

Management consulting

Stakeholder management

Agile methodologies

MS Office Excel

Education

Bachelor's degree or equivalent work experience

Job description

Introduction

The Program Advisory, Consulting & Execution (PACE) organization is Citi's internal consulting and program execution team. Operating from Finance with a firmwide mandate, PACE serves as a strategic internal partner delivering management consulting, program advisory, and end-to-end execution support for Citi's high-value initiatives and business transformation priorities. The organization partners closely with functional and business leadership to deliver significant, measurable business outcomes while retaining critical knowledge and reducing reliance on external consulting firms. The PACE team is a global, interdisciplinary team comprised of seasoned professionals with deep financial services, program advisory, and management consulting expertise. With team members located in eight cities across five countries-Canada, Costa Rica, India, the United Kingdom, and the United States-PACE provides continuous global support, accelerated delivery, and rapid mobilization to solve the firm's most critical challenges.

Summary

Leads the end-to-end delivery of large-scale, complex initiatives, from strategic definition and planning through to hands-on tactical execution and successful implementation. Serves as a key partner to senior business and functional leaders, building cross-functional alignment and acting as the primary point of contact for stakeholders up to the Managing Director level. Manages high-visibility programs critical to firm-wide strategy, navigating varying levels of complexity to deliver measurable business value with executive-level sponsorship. Drives transformational change by deploying advanced process improvement and operating model design methodologies, while also developing new approaches and building change capabilities across the organization. Accountable for program success, measured by the tangible business value delivered, positive stakeholder feedback, and contributions to the firm's thought leadership.

Responsibilities

• Deliver high-impact operating model and process transformation projects by identifying business needs, validating pain points, and developing the business case for change.
• Establish and execute robust program governance aligned with enterprise standards, developing detailed project plans, backlogs, and user stories to guide execution.
• Lead the scoping, design, and execution of target operating model and process transformation initiatives; partner with senior business, operations, and functional leadership to establish business cases, strategic roadmaps, and business requirements for complex programs.
• Partner with business and Technology to oversee and guide technical delivery, aligning solutions to target operating models, business requirements, and operational priorities throughout the project lifecycle.
• Drive accountability and engagement by holding project teams responsible for deliverables and performance, while providing critical review and challenge to status reporting to highlight and mitigate risk.
• Act as a strategic partner to senior business leaders and stakeholders, building strong relationships to ensure alignment, articulate complex recommendations, and manage expectations.
• Leverage a range of methodologies including Agile, Lean, and Six Sigma to devise innovative solutions, streamline processes, and design future-state operating models.
• Manage, mentor, and coach team members to elicit their best performance, partnering with leadership to build skills and identify high-performing individuals.
• Champion a culture of continuous improvement and adaptability by reducing time-to-market, boosting quality, and capturing lessons learned to benefit the wider organization.
• Proactively identify and manage program risks by simplifying processes, eliminating redundancies, and anticipating necessary changes to business systems and tools.

Qualifications

• A minimum of 14 years of experience managing complex, end-to-end programs and process transformation projects, with required experience in management consulting and within the financial services industry.
• Bachelor's Degree or equivalent work experience is required.
• Experience advising and leading operating model and process transformation programs within financial services, owning the development of business requirements, analytical frameworks, and project delivery reporting up to senior management sponsorship
• Demonstrated experience working with Technology teams to oversee delivery activities, support requirements implementation, helping achieve business objectives across delivery methodologies including Agile, Waterfall
• Proven expertise in a range of methodologies including Agile, Lean, Six Sigma, and structured PM frameworks; PMP or PRINCE2 certification is preferred.
• Demonstrated ability to lead and mentor program managers on high-risk, cross-functional initiatives, driving accountability and ensuring alignment with broader firm-wide strategy.
• Advanced proficiency in MS Office Suite, including Excel,