Professional Busines Support Specialists

Miele; Vaughan; On-site; CAD 65,000 - 75,000; Full time

Job summary

The Miele Canada team seeks an organized administrator to support the Professional division, handling contract sales, quotes, shipping details, and customer support while coordinating machine requests and billing assistance for field sales and finance teams.

With strong data management and a professional communication style, you will ensure accurate pricing, timely follow-ups, and smooth order fulfillment across departments in a challenging, cross-functional environment.

Responsibilities

• Administrative support for the Professional business, including contract sales, quotes, shipping details and customer support
• Data management for customers
• Coordinate machine requests for Professional orders
• Assure the appropriate input and processing of all necessary orders for Professional
• Collect all credit information and contact information for receivables
• Assure the appropriate pricing of quotes
• Follow up where necessary with customers/sales/service representatives when related to orders or quotes
• Provide administrative support for Field Sales and Finance teams (assist with billing and credit line)
• Work with other departments, Logistics, and Warehousing as necessary to ensure order fulfillment
• Assist with projects for all lines within the Professional Department
• Interact professionally with customers on the phone, email, etc. as necessary
• Other duties as assigned
• Support service contract sales, including reaching out to business partners, quoting, and finalizing sales
• Processing claims from third-party service providers, including invoice review, payment and PO generation
• Maintain the highest level of customer service and quality
• Make outbound calls to customers for the purpose of:
• Promoting the sales of Service Solutions and Preventive Maintenance
• Management and processing of sales orders, quote administration and all necessary customer follow-up regarding orders and/or quotes received via email and phone.
• Maintaining customer portals, assisting accounts receivable, setting up new customer and end user accounts, and assisting with returns.
• Adherence to Miele’s core principles, professional appearance and conduct standards

Job description

Position Description

• Support service contract sales, including reaching out to business partners, quoting, and finalizing sales
• Processing claims from third-party service providers, including invoice review, payment and PO generation
• Maintain the highest level of customer service and quality
• Make outbound calls to customers for the purpose of:
• Promoting the sales of Service Solutions and Preventive Maintenance
• Management and processing of sales orders, quote administration and all necessary customer follow-up regarding orders and/or quotes received via email and phone.
• Maintaining customer portals, assisting accounts receivable, setting up new customer and end user accounts, and assisting with returns.
• Adherence to Miele’s core principles, professional appearance and conduct standards.

Responsibilities

• Administrative support for the Professional business, including contract sales, quotes, shipping details and customer support
• Data management for customers
• Coordinate machine requests for Professional orders
• Assure the appropriate input and processing of all necessary orders for Professional
• Collect all credit information and contact information for receivables.
• Assure the appropriate pricing of quotes
• Follow up where necessary with customers/sales/service representatives when related to orders or quotes
• Provide administrative support for Field Sales and Finance teams (assist with billing and credit line)
• Work with other departments, Logistics, and Warehousing as necessary to ensure order fulfillment
• Assist with projects for all lines within the Professional Department
• Interact professionally with customers on the phone, email, etc. as necessary
• Other duties as assigned

$65000 to $75000

Miele ist seit mehr als 125 Jahren ein familiengeführtes Unternehmen. Aus dieser Tradition heraus ist uns eine gesunde Balance zwischen den Anforderungen und der Wertschätzung unserer Mitrarbeitenden sehr wichtig. Neben unserem Ziel, "immer besser" zu werden, welches unsere Mitarbeitenden mit ihrem Fachwissen, ihrem Ehrgeiz und ihrem Vorausdenken vertreten, wollen wir dafür sorgen, dass jede/r unser gutes Arbeitsklima bei Miele erleben und davon profitieren kann. Das Leben und Weitergeben unserer Miele-Werte sowie das Arbeiten im Team an der Weiterentwicklung unserer innovativen Produkte sind wichtige Bestandteile der Miele-Kultur an jedem unserer 50 Standorte. Wie wird man als Familienunternehmen Weltmarktführer im Premiumsegment für Hausgeräte und gefragter Partner für Lösungen in der Gewerbe- und Medizintechnik? Indem man den Anspruch hat, es immer besser zu machen und immer besser zu werden. Diese Haltung macht das Arbeiten bei Miele und den Erfolg unserer Produkte aus. Unsere Mitarbeitenden können sich darauf verlassen: Wer unser Qualitätsstreben lebt, der wächst persönlich und fachlich daran mit. Ganz gleich ob Auszubildende oder Führungskräfte. Mach deinen Anspruch zu deiner Herausforderung - ob in Gütersloh, Melbourne oder Singapur. Werde einer von 23.000 Mitarbeitenden in 50 Ländern der Welt, die sich täglich dafür einsetzen, unsere Produkte noch besser zu machen und hilf uns, unsere innovative Führungsposition weiter auszubauen.