Ecommerce Operations Specialist

7000 Miele Canada (VG CA); Vaughan; On-site; CAD 70,000 - 80,000; Full time

Job summary

Miele Canada is seeking a seasoned ecommerce operations professional to manage day-to-day website operations, issue resolution, and implementation. You will oversee product activations, spec sheet updates, category configurations, and MEC page maintenance.

The role requires 5 years in ecommerce or digital site management, a Bachelor's degree in a related field, and strong cross-team collaboration to translate business needs into actionable tickets for WhiteCap and external partners.

Qualifications

• Bachelor’s degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or a related field preferred.
• 5 years’ practical experience in ecommerce operations or digital site management.
• Experience in ecommerce, digital operations, website administration, online merchandising, or a similar execution-focused role.
• Experience in retail, direct-to-consumer, or consumer goods ecommerce.
• Ability to manage product activations, deactivations, category changes, and content/specification updates.
• Clear communicator who can translate business needs into actionable tickets.
• Collaborative and comfortable working across internal teams and external partners.

Responsibilities

• Oversee day-to-day website operations, issue resolution, and implementation.
• Handle product activations/deactivations and category updates.
• Coordinate promotions, pricing, and visibility across channels.
• Resolve order and voucher issues and manage CARL tickets.
• Translate requirements into tickets for WhiteCap and track fixes.
• Support maintenance testing cycles for selected tools.

Skills

Bachelor's degree in business, e-com,

5 years practical ecommerce ops exp

ecommerce ops and site management

retail / D2C ecommerce

activations / category updates

translate business needs to tickets

cross-team collaboration

Education

Bachelor’s degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or related field

Tools

Emplifi

Virtual Consultation

Appointedd scheduling tool

Mila chatbot

Job description

Your Responsibilities

You will be responsible for day-to-day website operations, issue resolution, and implementation. For Website Operations & Maintenance you will:

• Product activation/deactivation requests


• Spec sheet uploads/removals


• Category configurations (pre-sale, discontinued flags, mappings)


• MEC page updates and maintenance

For Issue Resolution & Troubleshooting you will:

• First line of support for:


• Order issues (ASW, duplicate transactions, Flexity bugs)


• Voucher issues


• Manage and resolve CARL tickets


• Coordinate fixes with WhiteCap

For Agency Coordination (Execution Layer) you will:

• Translate requirements into tickets for WhiteCap


• Follow up on bug fixes and deployments


• Validate fixes before escalation

For Promotions & Campaign Execution you will:

• Set up and QA promotions


• Ensure correct pricing, timing, and visibility

For Tool & Platform Maintenance you will:

• Maintain (Emplifi / Virtual Consultation, Appointedd scheduling tool, Mila chatbot (basic training updates))


• Support tracking implementation testing cycles

For SEO & Content Execution you will:

• Implement SEO recommendations


• Handle technical fixes (via WhiteCap)

What we are looking for

• Bachelor’s degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or a related field preferred


• 5 years’ equivalent practical experience in ecommerce operations or digital site management


• Experience in ecommerce, digital operations, website administration, online merchandising, or a similar execution-focused role


• Experience in retail, direct-to-consumer, or consumer goods ecommerce


• Ability to manage product activations, deactivations, category changes, and content/specification updates


• Clear communicator who can translate business needs into actionable tickets


• Collaborative and comfortable working across internal teams and external partners

The salary range for this position is $70,000 to $80,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data. $70,000-$80,000

Miele

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family‑run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run‑of‑the‑mill service or short‑sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.