Field Service Technician-Professional

7000 Miele Canada (VG CA); Edmonton; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Safety-focused culture

Job summary

Miele Canada is seeking a field service professional to diagnose, repair, and maintain professional equipment at customer sites, including hospitals, labs, and institutions. You will perform repairs, inspections and preventive maintenance, read schematics, document results, and order parts as needed.

You will travel locally on a regular basis and may travel domestically or internationally depending on business needs, ensuring top-tier service and customer satisfaction.

Qualifications

• Strong electrical and mechanical aptitude and ability to diagnose faults independently.
• Excellent verbal and written communication with strong customer service focus.
• Commitment to safety, quality standards and continuous professional development.

Responsibilities

• Diagnose, repair, and maintain Miele Professional equipment at customer sites.
• Complete assigned service calls with repairs, inspections, testing and preventive maintenance; document results and measurements.
• Read electrical schematics, wiring diagrams, service manuals and other technical documentation to diagnose issues.
• Order required replacement parts and maintain service records; keep company vehicles/tools in good condition.
• Build strong customer relationships through clear communication and professional service.
• Travel locally regularly and occasionally domestically or internationally as needed.

Education

Technical diploma/trade certification/apprenticeship in Electrical, Electronics, Mechatronics, HVAC, Mechanical or related technical field

Tools

Diagnostic equipment

Electrical test instruments

Computer-based service software

Job description

Your Responsibilities

Diagnose, repair, and maintain Miele Professional equipment at customer sites, including hospitals, pharmaceutical laboratories, dental clinics, restaurants, veterinary clinics, universities, and other commercial and institutional facilities. Complete assigned service calls independently by performing repairs, inspections, testing, and preventive maintenance while ensuring accurate documentation and measurement protocols. Order required replacement parts and maintain accurate service records using company systems. Read and interpret electrical schematics, wiring diagrams, service manuals, and technical documentation to diagnose and resolve equipment issues. Maintain company vehicles, tools, test equipment, computers, and other assigned assets in a safe, organized, and professional manner. Build strong customer relationships by providing clear communication, technical guidance, and professional service during every visit. Support the Professional Division by participating in special projects and other responsibilities as required. Collaborate with team members to deliver an exceptional service experience to our customers. Travel locally on a regular basis and occasionally domestically or internationally as business needs require.

What we are looking for

Technical diploma, trade certification, or completed apprenticeship in Electrical, Electronics, Mechatronics, HVAC, Mechanical, or a related technical field. Minimum 3–5 years of field service experience installing, maintaining, troubleshooting, and repairing appliances, commercial, laboratory, medical, or industrial equipment. Strong electrical and mechanical aptitude, with the ability to diagnose faults and complete repairs independently. Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical documentation. Proficient in using diagnostic equipment, electrical test instruments, and computer-based service software. Strong problem-solving, organizational, and time-management skills, with the ability to manage multiple service calls and maintain accurate service records. Excellent verbal and written communication skills with a strong customer service focus. Commitment to safety, quality standards, and continuous professional development. Valid driver's license and willingness to travel to customer sites.

Salary

The salary range for this position is $75,000 to $85,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data. $75000 to $85000

Miele Culture

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.