Field Service Technician-Professional

Miele Australia Pty; Calgary; Hybrid; CAD 75,000 - 85,000; Full time

Job summary

Miele Australia Pty seeks a skilled Field Service Technician to diagnose, repair, and maintain Miele Professional equipment at customer sites across hospitals and labs. You will read schematics, perform preventive maintenance, and document work using company systems.

Travel locally on a regular basis with potential domestic or international trips; you’ll build strong customer relationships and support the Professional Division on special projects.

Qualifications

• Technical diploma or trade certification in electrical/electronics or related field is required.
• 3–5 years field service experience in repairing commercial/industrial equipment preferred.
• Strong reading of schematics, diagrams, and manuals is essential.

Responsibilities

• Diagnose, repair, and maintain Miele Professional equipment at customer sites.
• Read and interpret electrical schematics and service manuals to troubleshoot faults.
• Perform preventive maintenance and document work in company systems.

Skills

Electrical aptitude

Mechanical aptitude

Schematic reading

Customer service

Time management

Communication skills

Education

Technical diploma or trade certification in Electrical, Electronics, Mechatronics, HVAC, or related field

Tools

Diagnostic equipment

Electrical test instruments

Computer-based service software

Job description

Your Responsibilities

Diagnose, repair, and maintain Miele Professional equipment at customer sites, including hospitals, pharmaceutical laboratories, dental clinics, restaurants, veterinary clinics, universities, and other commercial and institutional facilities. Complete assigned service calls independently by performing repairs, inspections, testing, and preventive maintenance while ensuring accurate documentation and measurement protocols. Order required replacement parts and maintain accurate service records using company systems. Read and interpret electrical schematics, wiring diagrams, service manuals, and technical documentation to diagnose and resolve equipment issues. Maintain company vehicles, tools, test equipment, computers, and other assigned assets in a safe, organized, and professional manner. Build strong customer relationships by providing clear communication, technical guidance, and professional service during every visit. Support the Professional Division by participating in special projects and other responsibilities as required. Collaborate with team members to deliver an exceptional service experience to our customers. Travel locally on a regular basis and occasionally domestically or internationally as business needs require.

What we are looking for

Technical diploma, trade certification, or completed apprenticeship in Electrical, Electronics, Mechatronics, HVAC, Mechanical, or a related technical field. Minimum 3–5 years of field service experience installing, maintaining, troubleshooting, and repairing appliances, commercial, laboratory, medical, or industrial equipment. Strong electrical and mechanical aptitude, with the ability to diagnose faults and complete repairs independently. Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical documentation. Proficient in using diagnostic equipment, electrical test instruments, and computer-based service software. Strong problem-solving, organizational, and time-management skills, with the ability to manage multiple service calls and maintain accurate service records. Excellent verbal and written communication skills with a strong customer service focus. Commitment to safety, quality standards, and continuous professional development. Valid driver's license and willingness to travel to customer sites.

Salary

The salary range for this position is $75,000 to $85,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data. $75000 to $85000

Miele Culture

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.