Ecommerce Operations Specialist

Miele; Vaughan; Hybrid; CAD 70,000 - 80,000; Full time

Job summary

Miele Canada in Vaughan, Ontario is seeking a hands-on Website Operations & Ecommerce Specialist to own day-to-day website operations, issue resolution, and maintenance. You will manage product activations, spec sheet updates, category mappings, and content changes across platforms.

The role collaborates with internal teams and external partners, translates business needs into tickets, coordinates fixes with WhiteCap, and ensures promotions are set up accurately with correct pricing and timing.

Qualifications

• Bachelor’s degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or a related field preferred.
• 5 years’ equivalent practical experience in ecommerce operations or digital site management.
• Experience in ecommerce, digital operations, website administration, online merchandising, or a similar execution-focused role.
• Experience in retail, direct-to-consumer, or consumer goods ecommerce.
• Ability to manage product activations, deactivations, category changes, and content/specification updates.
• Clear communicator who can translate business needs into actionable tickets.
• Collaborative and comfortable working across internal teams and external partners.

Responsibilities

• Manage day-to-day website operations, issue resolution, and implementation.
• Handle product activation/deactivation requests, spec sheet uploads/removals, and category configurations.
• Coordinate MEC page updates and maintenance.
• Provide first line of support for order issues, voucher issues, and CARL tickets; coordinate fixes with WhiteCap.
• Translate requirements into tickets for WhiteCap; follow up on bug fixes and deployments; validate fixes before escalation.
• Set up and QA promotions; ensure correct pricing, timing, and visibility.
• Maintain tools and platforms (Emplifi, Virtual Consultation, Appointedd, Mila chatbot) and support tracking implementation testing cycles.
• Implement SEO recommendations and handle technical fixes via WhiteCap.

Skills

Clear communicator

Collaborative

Ecommerce operations

Education

Bachelor’s degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or related field

Tools

Emplifi

Virtual Consultation

Appointedd

Mila chatbot

Job description

Your Responsibilities

You will be responsible of the day-to-day website operations, issue resolution, and implementation

For Website Operations & Maintenance you will:

• Product activation/deactivation requests
• Spec sheet uploads/removals
• Category configurations (pre-sale, discontinued flags, mappings)
• MEC page updates and maintenance

For Issue Resolution & Troubleshooting you will:

• First line of support for: Order issues (ASW, duplicate transactions, Flexity bugs)
• Voucher issues
• Manage and resolve CARL tickets
• Coordinate fixes with WhiteCap

For Agency Coordination (Execution Layer) you will:

• Translate requirements into tickets for WhiteCap
• Follow up on bug fixes and deployments
• Validate fixes before escalation

For Promotions & Campaign Execution you will:

• Set up and QA promotions
• Ensure correct pricing, timing, and visibility

For Tool & Platform Maintenance you will:

• Maintain (Emplifi / Virtual Consultation, Appointedd scheduling tool, Mila chatbot (basic training updates)
• Support tracking implementation testing cycles

For SEO & Content Execution you will:

• Implement SEO recommendations
• Handle technical fixes (via WhiteCap)

What we are looking for

• Bachelor’s degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or a related field preferred
• 5 years’ equivalent practical experience in ecommerce operations or digital site management
• Experience in ecommerce, digital operations, website administration, online merchandising, or a similar execution-focused role
• Experience in retail, direct-to-consumer, or consumer goods ecommerce
• Ability to manage product activations, deactivations, category changes, and content/specification updates
• Clear communicator who can translate business needs into actionable tickets
• Collaborative and comfortable working across internal teams and external partners

The salary range for this position is $70,000 to $80,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data. $70,000-$80,000

Miele ist seit mehr als 125 Jahren ein familiengeführtes Unternehmen. Aus dieser Tradition heraus ist uns eine gesunde Balance zwischen den Anforderungen und der Wertschätzung unserer Mitrarbeitenden sehr wichtig. Neben unserem Ziel, "immer besser" zu werden, welches unsere Mitarbeitenden mit ihrem Fachwissen, ihrem Ehrgeiz und ihrem Vorausdenken vertreten, wollen wir dafür sorgen, dass jede/r unser gutes Arbeitsklima bei Miele erleben und davon profitieren kann. Das Leben und Weitergeben unserer Miele-Werte sowie das Arbeiten im Team an der Weiterentwicklung unserer innovativen Produkte sind wichtige Bestandteile der Miele-Kultur an jedem unserer 50 Standorte. Wie wird man als Familienunternehmen Weltmarktführer im Premiumsegment für Hausgeräte und gefragter Partner für Lösungen in der Gewerbe- und Medizintechnik? Indem man den Anspruch hat, es immer besser zu machen und immer besser zu werden. Diese Haltung macht das Arbeiten bei Miele und den Erfolg unserer Produkte aus. Unsere Mitarbeitenden können sich darauf verlassen: Wer unser Qualitätsstreben lebt, der wächst persönlich und fachlich daran mit. Ganz gleich ob Auszubildende oder Führungskräfte. Mach deinen Anspruch zu deiner Herausforderung - ob in Gütersloh, Melbourne oder Singapur. Werde einer von 23.000 Mitarbeitenden in 50 Ländern der Welt, die sich täglich dafür einsetzen, unsere Produkte noch besser zu machen und hilf uns, unsere innovative Führungsposition weiter auszubauen.