Field Service Technician-Professional

Miele Limited; Vaughan; On-site; CAD 70,000 - 80,000; Full time

Job summary

Miele Limited in Vaughan, Canada, is seeking a skilled Field Service Technician to diagnose, repair, and maintain commercial Miele equipment at customer sites such as hospitals, labs, and restaurants.

You will travel locally, read schematics, perform preventive maintenance, document service activities, and build strong customer relationships while ensuring safety and quality.

Qualifications

• Technical diploma, trade certification, or completed apprenticeship in Electrical, Electronics, Mechatronics, HVAC, Mechanical, or a related technical field.
• Minimum 3–5 years of field service experience installing, maintaining, troubleshooting, and repairing commercial, laboratory, medical, or industrial equipment.
• Strong electrical and mechanical aptitude with the ability to diagnose faults and complete repairs independently.
• Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical documentation.
• Proficient in using diagnostic equipment, electrical test instruments, and computer-based service software.
• Strong problem-solving, organizational, and time-management skills, with the ability to manage multiple service calls and maintain accurate service records.
• Excellent verbal and written communication skills with a strong customer service focus.
• Commitment to safety, quality standards, and continuous professional development.

Responsibilities

• Diagnose, repair, and maintain equipment at customer sites.
• Complete assigned service calls independently with repairs, inspections, testing, and preventive maintenance.
• Order required replacement parts and maintain service records.
• Read and interpret electrical schematics, wiring diagrams, and manuals to diagnose issues.
• Maintain company vehicles, tools, test equipment, and assets safely and professionally.
• Build strong customer relationships by providing clear communication and technical guidance.
• Collaborate with team members on special projects and ensure an exceptional service experience.
• Travel locally on a regular basis and occasionally domestically or internationally as needed.

Skills

Electrical & mechanical aptitude

Read schematics & diagrams

Customer service focus

Problem-solving

Education

Technical diploma / trade cert / apprenticeship

Tools

Diagnostic equipment

Electrical test instruments

Service software

Job description

Your Responsibilities

Diagnose, repair, and maintain Miele Professional equipment at customer sites, including hospitals, pharmaceutical laboratories, dental clinics, restaurants, veterinary clinics, universities, and other commercial and institutional facilities. Complete assigned service calls independently by performing repairs, inspections, testing, and preventive maintenance while ensuring accurate documentation and measurement protocols. Order required replacement parts and maintain accurate service records using company systems. Read and interpret electrical schematics, wiring diagrams, service manuals, and technical documentation to diagnose and resolve equipment issues. Maintain company vehicles, tools, test equipment, computers, and other assigned assets in a safe, organized, and professional manner. Build strong customer relationships by providing clear communication, technical guidance, and professional service during every visit. Support the Professional Division by participating in special projects and other responsibilities as required. Collaborate with team members to deliver an exceptional service experience to our customers. Travel locally on a regular basis and occasionally domestically or internationally as business needs require.

What we are looking for

Technical diploma, trade certification, or completed apprenticeship in Electrical, Electronics, Mechatronics, HVAC, Mechanical, or a related technical field. Minimum 3–5 years of field service experience installing, maintaining, troubleshooting, and repairing commercial, laboratory, medical, or industrial equipment. Strong electrical and mechanical aptitude, with the ability to diagnose faults and complete repairs independently. Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical documentation. Proficient in using diagnostic equipment, electrical test instruments, and computer-based service software. Strong problem-solving, organizational, and time-management skills, with the ability to manage multiple service calls and maintain accurate service records. Excellent verbal and written communication skills with a strong customer service focus. Commitment to safety, quality standards, and continuous professional development. Valid driver's license and willingness to travel to customer sites.

Salary Range

The salary range for this position is $70,000 to $80,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data. $70000 to $80000

Company Culture

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.