Production Systems Analyst – Insurance Platforms (AWS/Linux)

Michael Page

Markham

On-site

CAD 70,000 - 80,000

Full time

8 days ago
Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Annual bonus (10%)
Professional development opportunities

Job summary

Michael Page in Markham is seeking an experienced Production Support Engineer to maintain and support production insurance applications across Windows, Linux, and AWS environments. The role involves troubleshooting incidents, deploying releases, and coordinating with business, development, and vendor teams to ensure system reliability and performance.

You will manage on-call rotations, review logs, monitor health, and contribute to runbooks and deployment guides.

Qualifications

  • 5+ years of experience supporting production applications.
  • Experience supporting insurance systems (P&C and/or Travel Medical).
  • Strong troubleshooting across Windows, Linux and AWS environments.
  • Hands-on IIS (SQL experience), Linux (RHEL), and Tomcat or similar.
  • Experience deploying applications, web services and configuration changes.
  • Able to read logs, XML, JSON and integration payloads.
  • Understanding of SDLC, DevOps practices, CI/CD tools (Azure DevOps, TeamCity or similar).
  • AWS Certified SysOps Administrator - Associate preferred.
  • Cloud platform experience required.
  • Strong communication, analytical and customer service skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Knowledge of insurance business processes (P&C and Travel Medical) preferred.
  • ITIL certification preferred.

Responsibilities

  • Provide day-to-day support for production insurance systems (P&C and Travel Medical).
  • Analyze, troubleshoot and resolve production incidents within SLA timelines.
  • Perform root cause analysis and implement corrective and preventative actions.
  • Collaborate with business, BA, development, DevOps and vendor teams to ensure timely resolution of issues.
  • Deploy application releases, configuration updates and hotfixes across Windows, Linux and AWS environments.
  • Validate deployments, perform smoke testing and coordinate with stakeholders.
  • Support applications hosted on Windows Server, Linux (RHEL preferred) and AWS.
  • Manage and troubleshoot components such as IIS, Tomcat and cloud-native services.
  • Review logs, monitor system health and proactively identify performance issues.
  • Write and maintain high-quality support documentation, runbooks and deployment guides.
  • Utilize monitoring tools (SCOM, Pingdom, Datadog, CloudWatch, CloudTrail) for performance analysis and alerting.
  • Support implementation and tuning of monitoring dashboards and automated alerts.
  • Work closely with internal IT teams, business stakeholders and external vendors.
  • Communicate technical findings clearly to both technical and non-technical audiences.
  • Participate in on-call rotation and provide after-hours support as required.

Skills

Troubleshooting
Windows
Linux
AWS
On-call support
Communication
Customer service
SDLC
DevOps
CI/CD

Education

AWS Certified SysOps Administrator - Associate
ITIL certification

Tools

IIS
Tomcat
Datadog
CloudWatch
CloudTrail
SCOM
Pingdom

Job description

Michael Page in Markham is seeking an experienced Production Support Engineer to maintain and support production insurance applications across Windows, Linux, and AWS environments. The role involves troubleshooting incidents, deploying releases, and coordinating with business, development, and vendor teams to ensure system reliability and performance.

You will manage on-call rotations, review logs, monitor health, and contribute to runbooks and deployment guides.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Systems Analyst
Systems Analyst

Michael Page • Markham

On-site
CAD 70,000 - 80,000
Annual bonus (10%)
Professional development opportunities
Systems Analyst
Systems Analyst

Michael Page International (Canada) • Markham

On-site
CAD 70,000 - 80,000
Competitive salary
10% bonus
Permanent full-time
+2
Systems Analyst
Systems Analyst

Echelon 56 • Vaughan

Hybrid
CAD 90,000 - 120,000
Systems Analyst
Systems Analyst

CAA Club Group • Vaughan

On-site
CAD 90,000 - 110,000
Wellness program
Education reimbursement
Employee discounts
Application Support Specialist
Application Support Specialist

Kumaran Systems • Toronto

On-site
CAD 90,000 - 130,000
Production Management Lead
Production Management Lead

Compunnel, Inc. • Montreal (administrative region)

On-site
CAD 85,000 - 110,000
Opportunities for personal development
Career growth potential
Head of Application & RPA Production Support
Head of Application & RPA Production Support

Michael Page • Toronto

On-site
CAD 100,000 - 135,000
Competitive benefits package
Growth opportunities
Intermediate Systems Support Analyst
Intermediate Systems Support Analyst

TV2 Consulting • Toronto

On-site
CAD 70,000 - 90,000
Production Support Analyst – Finance IT (Flexible Hours)
Production Support Analyst – Finance IT (Flexible Hours)

QUANTEAM - North America (RAINBOW PARTNERS Group) • Montreal (administrative region)

On-site
CAD 80,000 - 110,000
Application Support Engineer
Application Support Engineer

Randstad Digital • Oakville

On-site
CAD 85,000 - 110,000