Production Systems Analyst – Insurance Platforms (AWS/Linux)

Michael Page

Markham

On-site

CAD 70,000 - 80,000

Full time

8 days ago

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Benefits offered by this job

Annual bonus (10%)

Professional development opportunities

Job summary

Michael Page in Markham is seeking an experienced Production Support Engineer to maintain and support production insurance applications across Windows, Linux, and AWS environments. The role involves troubleshooting incidents, deploying releases, and coordinating with business, development, and vendor teams to ensure system reliability and performance.

You will manage on-call rotations, review logs, monitor health, and contribute to runbooks and deployment guides.

Qualifications

5+ years of experience supporting production applications.
Experience supporting insurance systems (P&C and/or Travel Medical).
Strong troubleshooting across Windows, Linux and AWS environments.
Hands-on IIS (SQL experience), Linux (RHEL), and Tomcat or similar.
Experience deploying applications, web services and configuration changes.
Able to read logs, XML, JSON and integration payloads.
Understanding of SDLC, DevOps practices, CI/CD tools (Azure DevOps, TeamCity or similar).
AWS Certified SysOps Administrator - Associate preferred.
Cloud platform experience required.
Strong communication, analytical and customer service skills.
Ability to work independently and collaboratively in a fast-paced environment.
Knowledge of insurance business processes (P&C and Travel Medical) preferred.
ITIL certification preferred.

Responsibilities

Provide day-to-day support for production insurance systems (P&C and Travel Medical).
Analyze, troubleshoot and resolve production incidents within SLA timelines.
Perform root cause analysis and implement corrective and preventative actions.
Collaborate with business, BA, development, DevOps and vendor teams to ensure timely resolution of issues.
Deploy application releases, configuration updates and hotfixes across Windows, Linux and AWS environments.
Validate deployments, perform smoke testing and coordinate with stakeholders.
Support applications hosted on Windows Server, Linux (RHEL preferred) and AWS.
Manage and troubleshoot components such as IIS, Tomcat and cloud-native services.
Review logs, monitor system health and proactively identify performance issues.
Write and maintain high-quality support documentation, runbooks and deployment guides.
Utilize monitoring tools (SCOM, Pingdom, Datadog, CloudWatch, CloudTrail) for performance analysis and alerting.
Support implementation and tuning of monitoring dashboards and automated alerts.
Work closely with internal IT teams, business stakeholders and external vendors.
Communicate technical findings clearly to both technical and non-technical audiences.
Participate in on-call rotation and provide after-hours support as required.