Head of Application & RPA Production Support

Michael Page

Toronto

On-site

CAD 100,000 - 135,000

Full time

8 days ago

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Benefits offered by this job

Competitive benefits package

Growth opportunities

Job summary

MPI in the Greater Toronto Area is seeking an experienced Production Support Lead to drive operational stability and performance for critical applications, APIs, integrations, and RPA solutions. You will lead incident management, releases, and continuous improvement while coordinating with cross-functional teams in a dynamic insurance-technology environment.

Ideal candidates have 8+ years supporting enterprise platforms, 3+ years in leadership, and hands-on experience with web apps, APIs, and

Qualifications

8+ years’ experience supporting enterprise applications and technology platforms.
3+ years leading application support, production operations, or service delivery teams.
Experience with web applications, APIs, integrations, or enterprise business systems.
Experience with RPA platforms such as UiPath, Automation Anywhere, or Power Automate.
Experience with monitoring/observability tools (Datadog, Dynatrace, Splunk, AppDynamics).
Strong incident, problem, change, and release management knowledge.
Experience in cloud and hybrid environments, insurance domain welcomed.

Responsibilities

Own the operational stability, availability, reliability, and performance of assigned application and automation portfolios.
Lead production support activities including incident, problem, and service request management.
Establish and maintain operational support processes, standards, runbooks, and knowledge management practices.
Drive continuous improvement initiatives focused on system reliability, supportability, automation, and operational efficiency.
Lead support teams responsible for web applications, integrations, APIs, and RPA production bots.
Ensure timely triage, escalation, communication, and resolution of production incidents.
Oversee production support for web and mobile apps and operational stability of RPA solutions.
Monitor bot performance, job execution, scheduling, and exception handling.
Coordinate production releases and deployments across applications and automation solutions.
Manage release schedules, deployment planning, implementation activities, and production validations.
Partner with infrastructure and cloud operations teams to support hosting environments and platform services.
Collaborate with business, development, architecture, infrastructure, and support teams to meet service objectives.
Provide operational dashboards, performance reporting, and service reviews to leadership.
Act as an escalation point for critical business-impacting incidents.