Systems Analyst

Michael Page International (Canada); Markham; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

10% bonus

Permanent full-time

Professional development

Exposure to enterprise-scale systems

Job summary

Michael Page International (Canada) in Markham is seeking an experienced production systems support engineer for insurance platforms (P&C and Travel Medical). You will provide day-to-day support, analyze incidents, deploy releases and collaborate with IT teams and vendors.

The Successful Applicant includes 5+ years supporting production applications, strong troubleshooting across Windows, Linux and AWS, and hands-on IIS/Tomcat experience. AWS cloud skills and ITIL/DevOps exposure are preferred.

Qualifications

• 5+ years of experience supporting production applications.
• Experience supporting insurance systems (P&C and/or Travel Medical).
• Strong troubleshooting across Windows, Linux and AWS environments.
• Hands-on with Windows Server IIS (SQL experience preferred) and Linux (RHEL).
• AWS and cloud platform experience required; ITIL/DevOps helpful.

Responsibilities

• Provide day-to-day support for production insurance systems (P&C and Travel Medical).
• Analyze, troubleshoot and resolve production incidents within SLA timelines.
• Deploy application releases, configuration updates and hotfixes across Windows, Linux and AWS.
• Collaborate with business, BA, development, DevOps and vendor teams to resolve issues.
• Review logs, monitor system health and proactively identify performance issues.
• Write and maintain runbooks and deployment guides.

Skills

Production support

Windows

Linux

AWS

IIS

Tomcat

CI/CD tools

DevOps

Cloud

Monitoring

Tools

Azure DevOps

TeamCity

Job description

About Our Client

A company in the insurance industry located in Markham.

Job Description

• Provide day‑to‑day support for production insurance systems (P&C and Travel Medical)
• Analyze, troubleshoot and resolve production incidents within SLA timelines
• Perform root cause analysis and implement corrective and preventative actions
• Collaborate with business, BA, development, DevOps and vendor teams to ensure timely resolution of issues
• Deploy application releases, configuration updates and hotfixes across Windows, Linux and AWS environments
• Validate deployments, perform smoke testing and coordinate with stakeholders
• Support applications hosted on Windows Server, Linux (RHEL preferred) and AWS
• Manage and troubleshoot components such as IIS, Tomcat and cloud‑native services
• Review logs, monitor system health and proactively identify performance issues
• Write and maintain high‑quality support documentation, runbooks and deployment guides
• Utilize monitoring tools (e.g., SCOM, Pingdom, Datadog, CloudWatch, CloudTrail) for performance analysis and alerting
• Support implementation and tuning of monitoring dashboards and automated alerts
• Work closely with internal IT teams, business stakeholders and external vendors
• Communicate technical findings clearly to both technical and non‑technical audiences
• Participate in on‑call rotation and provide after‑hours support as required

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.

The Successful Applicant

• 5+ years of experience supporting production applications
• Experience supporting insurance systems (P&C and/or Travel Medical)
• Strong troubleshooting skills across Windows, Linux and AWS environments
• Hands‑on experience with Windows Server IIS (SQL experience required), Linux (RHEL preferred), application servers (Tomcat or similar)
• Experience deploying applications, web service and configuration changes
• Ability to read and interpret logs, XML, JSON and integration payloads
• Understanding of SDLC, DevOps practices, CI/CD tools (Azure DevOps, TeamCity or similar)
• AWS Certified SysOps Administrator - Associate preferred
• Cloud platform experience required
• Strong communication, analytical and customer service skills
• Ability to work independently and collaboratively in a fast‑paced environment
• Knowledge of insurance business processes (P&C and/or Travel Medical) preferred
• ITIL certification preferred

What's on Offer

• Annual salary of $70000 to $80000 CAD.
• 10% performance‑based bonus.
• Permanent, full‑time position in Markham.
• Ongoing professional development through complex problem‑solving, cross‑functional engagement and exposure to enterprise‑scale systems.
• Opportunity to support critical insurance platforms that directly impact business operations and customer service.