Systems Analyst

Michael Page; Markham; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Annual bonus (10%)

Professional development opportunities

Job summary

Michael Page in Markham is seeking an experienced Production Support Engineer to maintain and support production insurance applications across Windows, Linux, and AWS environments. The role involves troubleshooting incidents, deploying releases, and coordinating with business, development, and vendor teams to ensure system reliability and performance.

You will manage on-call rotations, review logs, monitor health, and contribute to runbooks and deployment guides.

Qualifications

• 5+ years of experience supporting production applications.
• Experience supporting insurance systems (P&C and/or Travel Medical).
• Strong troubleshooting across Windows, Linux and AWS environments.
• Hands-on IIS (SQL experience), Linux (RHEL), and Tomcat or similar.
• Experience deploying applications, web services and configuration changes.
• Able to read logs, XML, JSON and integration payloads.
• Understanding of SDLC, DevOps practices, CI/CD tools (Azure DevOps, TeamCity or similar).
• AWS Certified SysOps Administrator - Associate preferred.
• Cloud platform experience required.
• Strong communication, analytical and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of insurance business processes (P&C and Travel Medical) preferred.
• ITIL certification preferred.

Responsibilities

• Provide day-to-day support for production insurance systems (P&C and Travel Medical).
• Analyze, troubleshoot and resolve production incidents within SLA timelines.
• Perform root cause analysis and implement corrective and preventative actions.
• Collaborate with business, BA, development, DevOps and vendor teams to ensure timely resolution of issues.
• Deploy application releases, configuration updates and hotfixes across Windows, Linux and AWS environments.
• Validate deployments, perform smoke testing and coordinate with stakeholders.
• Support applications hosted on Windows Server, Linux (RHEL preferred) and AWS.
• Manage and troubleshoot components such as IIS, Tomcat and cloud-native services.
• Review logs, monitor system health and proactively identify performance issues.
• Write and maintain high-quality support documentation, runbooks and deployment guides.
• Utilize monitoring tools (SCOM, Pingdom, Datadog, CloudWatch, CloudTrail) for performance analysis and alerting.
• Support implementation and tuning of monitoring dashboards and automated alerts.
• Work closely with internal IT teams, business stakeholders and external vendors.
• Communicate technical findings clearly to both technical and non-technical audiences.
• Participate in on-call rotation and provide after-hours support as required.

Skills

Troubleshooting

Windows

Linux

AWS

On-call support

Communication

Customer service

SDLC

DevOps

CI/CD

Education

AWS Certified SysOps Administrator - Associate

ITIL certification

Tools

IIS

Tomcat

Datadog

CloudWatch

CloudTrail

SCOM

Pingdom

Job description

This role is responsible for supporting and maintaining production insurance applications across Windows, Linux and AWS environments while ensuring incidents are resolved within SLA commitments. The successful candidate will troubleshoot complex issues, manage deployments, enhance monitoring capabilities and collaborate with business, development and vendor teams to ensure system reliability and performance.

A company in the insurance industry located in Markham.

Description

• Provide day-to-day support for production insurance systems (P&C and Travel Medical)
• Analyze, troubleshoot and resolve production incidents within SLA timelines
• Perform root cause analysis and implement corrective and preventative actions
• Collaborate with business, BA, development, DevOps and vendor teams to ensure timely resolution of issues
• Deploy application releases, configuration updates and hotfixes across Windows, Linux and AWS environments
• Validate deployments, perform smoke testing and coordinate with stakeholders\
• Support applications hosted on Windows Server, Linux (RHEL preferred) and AWS
• Manage and troubleshoot components such as IIS, Tomcat and cloud-native services
• Review logs, monitor system health and proactively identify performance issues
• Write and maintain high-quality support documentation, runbooks and deployment guides
• Utilize monitoring tools (e.g., SCOM, Pingdom, Datadog, CloudWatch, CloudTrail) for performance analysis and alerting
• Support implementation and tuning of monitoring dashboards and automated alerts
• Work closely with internal IT teams, business stakeholders and external vendors
• Communicate technical findings clearly to both technical and non-technical audiences
• Participate in on-call rotation and provide after-hours support as required

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.

Profile

• 5+ years of experience supporting production applications
• Experience supporting insurance systems (P&C and/or Travel Medical)
• Strong troubleshooting skills across Windows, Linux and AWS environments
• Hands-on experience with Windows Server IIS (SQL experience required), Linux (RHEL preferred), application servers (Tomcat or similar)
• Experience deploying applications, web service and configuration changes
• Ability to read and interpret logs, XML, JSON and integration payloads
• Understanding of SDLC, DevOps practices, CI/CD tools (Azure DevOps, TeamCity or similar)
• AWS Certified SysOps Administrator - Associate preferred
• Cloud platform experience required
• Strong communication, analytical and customer service skills
• Ability to work independently and collaboratively in a fast-paced environment
• Knowledge of insurance business processes (P&C and/or Travel Medical) preferred
• ITIL certification preferred

Job Offer

• Annual salary of $70000 to $80000 CAD.
• 10% performance-based bonus.
• Permanent, full-time position in Markham.
• Ongoing professional development through complex problem-solving, cross-functional engagement and exposure to enterprise-scale systems.
• Opportunity to support critical insurance platforms that directly impact business operations and customer service.