Production Support Engineer (L3 Support)

Cognizant; Mississauga; Hybrid; CAD 86,000 - 136,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Mississauga, Ontario is seeking an Application Support Engineer to ensure the stability, performance, and continuous improvement of enterprise applications while collaborating with business stakeholders, development teams, and cross-functional partners to resolve critical production issues.

You will provide L3 production support, monitor and optimize application performance with Splunk, AppDynamics, and ELK, and design, develop, and maintain enterprise-grade apps using

Qualifications

• Bachelor's degree in Technology, Computer Science, Engineering or related field.
• Experience providing L3 production support for enterprise applications.
• Strong troubleshooting, incident management, and root cause analysis skills.
• Hands-on experience with application monitoring and performance management tools such as Splunk, AppDynamics, and ELK.
• Experience supporting application development, deployment, and maintenance across multiple environments.

Responsibilities

• Provide Level 3 production support, troubleshoot issues, restore service, and perform RCA.
• Monitor and optimize performance with Splunk, AppDynamics, and ELK.
• Design, develop, and maintain enterprise apps using microservices and APIs.
• Automate operations to improve efficiency, reliability, and scalability.
• Collaborate with stakeholders to gather requirements and support releases across environments.

Skills

Troubleshooting

Incident management

Root cause analysis

Cross-team collaboration

Education

Bachelor's degree in Technology, Computer Science, Engineering

Tools

Splunk

AppDynamics

ELK

Job description

About the role

As an Application Support Engineer, you will make an impact by ensuring the stability, performance, and continuous improvement of enterprise applications. You will be a valued member of the technology team, collaborating with business stakeholders, development teams, and cross-functional partners to resolve critical production issues, drive operational excellence, and deliver application enhancements.

In this role, you will:

• Provide Level 3 production support by troubleshooting complex issues, restoring service, and conducting root cause analysis (RCA).
• Monitor and optimize application performance using tools such as Splunk, AppDynamics, and ELK.
• Design, develop, and maintain enterprise-grade applications leveraging modern architecture patterns, including microservices, APIs, and integration layers.
• Automate operational and support processes to improve efficiency, reliability, and scalability.
• Collaborate with business and cross-functional teams to gather requirements, deliver enhancements, and support releases across Development, QA, UAT, and Production environments.

Work model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Mississauga, Ontario. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs

The working arrangements for this role are accurate as of the date of posting. These may change based on the project you are engaged in, as well as evolving business and client requirements. We will always be transparent about role expectations.

Please note: Some roles may require in-person interviews at Cognizant offices or client locations based on project needs.

What you need to be considered

• Bachelor's degree in Technology, Computer Science, Engineering, or a related field.
• Experience providing L3 production support for enterprise applications.
• Strong troubleshooting, incident management, and root cause analysis skills.
• Hands-on experience with application monitoring and performance management tools such as Splunk, AppDynamics, and ELK.
• Experience supporting application development, deployment, and maintenance across multiple environments.

This will help you stand out

• Experience with modern application architectures, including microservices and API-based solutions.
• Exposure to automation and process optimization initiatives.
• Strong collaboration and communication skills with business and technical stakeholders.
• Experience working in Agile or DevOps environments.
• Ability to manage multiple priorities in a fast-paced production support environment.

Salary and Other Compensation:

The annual salary for this position is between $85,950 to $136,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

*Please note, this role cannot offer visa transfer or sponsorship now or in the future*