Production Support Specialist

Kelly; Mississauga; On-site; CAD 110,000 - 150,000; Full time

Job summary

Kelly in Mississauga, Canada seeks an experienced Production Support Specialist to support a large-scale enterprise risk platform. The role emphasizes L3 production support, incident management, platform stability, and data operations in a fast-paced environment.

You will monitor health of applications and data pipelines, troubleshoot across Java services, Oracle databases, Kafka, and REST APIs, and coordinate production releases with CI/CD methodologies.

Qualifications

• 8+ years in Production Support, L3 Support, or Platform Engineering
• Experience with Oracle SQL and messaging/streaming platforms (Kafka/JMS)
• Strong knowledge of REST APIs, microservices, and CI/CD pipelines
• Experience with incident management, data operations, and platform stability
• Excellent troubleshooting, communication, and stakeholder management skills
• Experience in large enterprise or financial services environments preferred

Responsibilities

• Lead L3 production support and resolve complex production incidents.
• Monitor application health, data pipelines, and platform performance.
• Troubleshoot across Java services, Oracle databases, Kafka, and REST APIs.
• Coordinate production releases and support CI/CD processes.
• Collaborate with development, infrastructure, and business teams to ensure platform stability.
• Drive operational excellence through monitoring, automation, and continuous improvement.

Skills

Production Support

L3 Support

Platform Engineering

Education

Bachelor's degree in Computer Science/Engineering/IT

Tools

Oracle SQL

Kafka

JMS

REST APIs & Microservices

GitHub/Bitbucket

CI/CD

ServiceNow

AppDynamics

Splunk

ELK

Job description

We are seeking an experienced Production Support Specialist to support a large-scale enterprise risk platform. This role focuses on L3 production support, incident management, platform stability, and data operations in a fast-paced enterprise environment.

Required Skills

• 8+ years of Production Support, L3 Support, or Platform Engineering experience
• Oracle SQL
• Kafka or JMS
• REST APIs & Microservices
• GitHub/Bitbucket & CI/CD
• ServiceNow
• AppDynamics, Splunk, or ELK
• Data lineage, data quality, and data reconciliation

Nice to Have

• Angular or React
• Data Lake experience
• MongoDB or Couchbase
• Enterprise Risk or Financial Services experience
• Exposure to GenAI or Agentic AI applications

Key Responsibilities

• Lead L3 production support and resolve complex production incidents.
• Monitor application health, data pipelines, and platform performance.
• Troubleshoot issues across Java services, Oracle databases, Kafka, and REST APIs.
• Coordinate production releases and support CI/CD processes.
• Collaborate with development, infrastructure, and business teams to ensure platform stability.
• Drive operational excellence through monitoring, automation, and continuous improvement.

Qualifications

• Bachelor's degree in Computer Science, Engineering, IT, or a related field.
• Strong troubleshooting, communication, and stakeholder management skills.
• Experience working in large enterprise or financial services environments is preferred.