Sr. Java Production Support Engineer

Cognizant; Vancouver; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Cognizant in Vancouver is seeking a Java Technical Lead to guide production support, application maintenance, and operational excellence for critical enterprise apps. You will lead the Application Support team and work with development, infrastructure, business stakeholders, and cross-functional tech teams to ensure stability, performance, and continuous improvement.

This hybrid role requires 2-3 days per week in Cognizant or client offices in Vancouver, BC, Canada, with a focus on service

Qualifications

• 8+ years of experience in production support and maintenance of enterprise applications.
• Hands-on with Java, Spring Boot, Microservices, Angular, and SQL.
• Experience supporting Java-based applications in production.
• Experience with Microsoft Service Bus and integration technologies.
• Strong incident, problem, change management and monitoring experience.
• SQL analysis and performance optimization.
• Knowledge of ITIL processes and best practices.
• Experience leading production releases and deployments.
• Strong analytical and communication skills.
• Ability to mentor engineers and provide technical direction.

Responsibilities

• Lead production support and application maintenance for business-critical apps.
• Drive incident, problem, and change management processes to timely resolution.
• Perform root cause analysis and implement permanent fixes to prevent recurrences.
• Monitor health, performance, availability, and reliability across environments.
• Lead production releases and deployments with smooth transitions to production.
• Collaborate with development, infrastructure, and business teams to resolve complex issues.
• Mentor team members and provide technical leadership and best practices.
• Ensure compliance with SLA, KPI, and operational standards.

Skills

Java

Spring Boot

Microservices

Angular

SQL

ITIL

Incident management

Leadership

Tools

Microsoft Service Bus

Job description

About the Role

As a Java Technical Lead, you will make an impact by leading production support, application maintenance, and operational excellence initiatives for critical enterprise applications. You will be a valued member of the Application Support team and work collaboratively with development, infrastructure, business stakeholders, and cross-functional technology teams to ensure application stability, performance, and continuous improvement.

In This Role, You Will:

• Lead application maintenance and production support activities for business-critical applications.
• Drive incident, problem, and change management processes while ensuring timely resolution of issues.
• Perform root cause analysis and implement permanent solutions to prevent recurring incidents.
• Monitor application health, performance, availability, and reliability across supported environments.
• Lead production releases and deployment activities, ensuring smooth transitions into production.
• Collaborate with development, infrastructure, and business teams to resolve complex technical challenges and support enhancements.
• Mentor team members and provide technical leadership, guidance, and best practices.
• Ensure compliance with SLA, KPI, and operational excellence standards.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days per week in a Cognizant or client office in Vancouver, British Columbia, Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need to Have to Be Considered

• 8+ years of experience in application production support, maintenance, and troubleshooting of enterprise applications.
• Strong hands-on experience with Java, Spring Boot, Microservices, Angular, and SQL.
• Proven experience supporting and troubleshooting Java-based applications in production environments.
• Experience working with Microsoft Service Bus (MSB) and enterprise integration technologies.
• Strong experience in incident management, problem management, change management, and monitoring tools.
• Experience performing SQL analysis, database troubleshooting, and performance optimization.
• Knowledge of ITIL processes and application support best practices.
• Experience leading production releases, deployments, and operational support activities.
• Strong analytical, communication, stakeholder management, and leadership skills.
• Ability to mentor support engineers and provide technical direction to teams.

These Will Help You Stand Out

• Experience with Python scripting and automation.
• Experience supporting distributed and microservices-based architectures.
• Knowledge of application monitoring, observability, and performance tuning tools.
• Experience driving continuous service improvement and operational excellence initiatives.

Salary and Other Compensation

The annual salary for this position is between CAD $80,000 - $110,000, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.