Production Support Specialist

ALLTECH CONSULTING SVC INC; Quebec; On-site; CAD 70,000 - 110,000; Full time

Job summary

A consulting services firm in Quebec is seeking a production management specialist. The role involves managing end-user support, systems monitoring, and incident management. Candidates should be proficient in diagnosing application issues and implementing automation to enhance operational efficiency. Strong communication skills are essential for interfacing with clients and technology teams.

Qualifications

• Experience in production management and end-user support.
• Strong knowledge of systems monitoring and incident management.
• Ability to diagnose and resolve application issues.

Responsibilities

• Handle production management services including user support and monitoring.
• Build extensive business and application knowledge for client systems.
• Identify and implement automation processes to improve efficiency.
• Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.
• Provide root cause analysis with recommendations for improvements.
• Configure application monitors using industry-standard monitoring tools, as well as developing customized monitoring solutions.
• Interface with clients and other technology teams to provide governance and control around the production environment.
• Manage / Drive outage calls and significant incidents; coordinate communications within an environment.
• Act as a primary escalation/communication point between Application development teams and Business Units. Initiate, grow and shape processes, procedures and strategies to make the team more efficient.

Skills

Production management

End-user support

Systems monitoring

Incident management

Automation

Root cause analysis

Monitoring tools

Client liaison

Governance

Communication

Job description

Level 3
Job Description:

* Handle production management services including end-user support, systems monitoring, incident management and problem management, plant management, and event management.
* Build extensive business and application knowledge required for supporting client-facing applications.
* Diagnose and resolve application issues to ensure optimal performance and usability.
* Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.
* Provide root cause analysis with recommendations for improvements.
* Configure application monitors using industry-standard monitoring tools, as well as developing customized monitoring solutions.
* Interface with clients and other technology teams to provide governance and control around the production environment.
* Manage / Drive outage calls and significant incidents; coordinate communications within an environment.
* Act as a primary escalation/communication point between Application development teams and Business Units. Initiate, grow and shape processes, procedures and strategies to make the team more efficient.